BBB Business Review

Text Sizesmall medium large

Consumer Complaints

This business is not BBB accredited.

Team Express

(210) 348-7000

Customer Complaints Summary

478 complaints closed with BBB in last 3 years | 451 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 31
Delivery Issues 220
Guarantee/Warranty Issues 6
Problems with Product/Service 197
Total Closed Complaints 478

Additional Complaint Information

Based on BBB files, Team Express has a pattern of disputes alleging delivery issues.  Complainants allege they purchased sporting equipment for themselves, adult sports leagues, or for students at various schools through Teamexpress.com or their affiliated websites.  Complainants allege they paid for sporting equipment with the company and, once order was placed with payment made, had limited to no communication from the company.  Complainants further allege that the sporting equipment was not delivered and the complainant is unable to reach the business regarding estimated time for shipping or requests for refunds.  Some complainants allege when they are able to reach Team Express via telephone, wait times are longer than they are able to remain on the phone to connect with a representative of the business. Complainants generally seek delivery of the promised sports equipment in a time manner or a refund. 

BBB contacted Team Express in an attempt to eliminate the underlying cause and pattern of consumer disputes filed through BBB. Recently BBB has seen a diminished volume in disputes. Business responses to disputes generally state that the item(s) ordered were back-ordered through the manufacturer and, as a result, Team Express was unable to fulfill orders. Business responses also generally state they will cancel the order per the consumer request or business issues a refund. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.



Industry Comparison | Chart

Sporting Goods - Retail , Clothing - Retail , Sporting Goods - Wholesale & Manufacturers , Sportswear - Wholesale & Manufacturers

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.