This business is not BBB accredited.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||197|
|Total Closed Complaints||478|
Additional Complaint Information
Based on BBB files, Team Express has a pattern of disputes alleging delivery issues. Complainants allege they purchased sporting equipment for themselves, adult sports leagues, or for students at various schools through Teamexpress.com or their affiliated websites. Complainants allege they paid for sporting equipment with the company and, once order was placed with payment made, had limited to no communication from the company. Complainants further allege that the sporting equipment was not delivered and the complainant is unable to reach the business regarding estimated time for shipping or requests for refunds. Some complainants allege when they are able to reach Team Express via telephone, wait times are longer than they are able to remain on the phone to connect with a representative of the business. Complainants generally seek delivery of the promised sports equipment in a time manner or a refund.
BBB contacted Team Express in an attempt to eliminate the underlying cause and pattern of consumer disputes filed through BBB. Recently BBB has seen a diminished volume in disputes. Business responses to disputes generally state that the item(s) ordered were back-ordered through the manufacturer and, as a result, Team Express was unable to fulfill orders. Business responses also generally state they will cancel the order per the consumer request or business issues a refund. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.
Complaint Breakdown by Resolution
View Complaints Summary by Resolution Pie Chart on Team Express Complaint Resolution Pie Chart: Complaints
Sporting Goods - Retail , Clothing - Retail , Sporting Goods - Wholesale & Manufacturers , Sportswear - Wholesale & Manufacturers