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BBB Accredited Business since
Phone: (866) 616-1318 4646 Perrin Creek Ste 280, San Antonio, TX 78217
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A BBB Accredited Business since
BBB has determined that Pro-Vigil Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pro-Vigil Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
Phone Number: (512) 424-2000
Type of Entity
Business ManagementMr. Jeremy White, CEO Ms. Kris Brackin, Director of Operations
Security Control Equipment & System Monitors Security Cameras Surveillance Equipment, Sales & Service Contractors Equipment & Supplies - Dealers & Services Construction Equipment Sales / Services Video Equipment - Wholesale & Manufacturers Construction Management
4646 Perrin Creek Ste 280
San Antonio, TX 78217 (866) 616-1318 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Pro Vigil sells you on a live monitoring service giving you a false sense of security when the monitoring is not actually live. After we had a break in and theft that cost us over $15,000 they made excuses on why they never notified us when there was motion and movement on our property. They actually had a computer supposedly monitoring our cameras instead a real human beings which is what we were sold on. Our camera system will already notify us based on motion. We expected more than what we already could get out of our DVR for free. They charged us for something that we had for free. They were also bypassing our cameras at night because "of excessive movement like sprinklers turning on at night" instead of telling us that they would be ignoring our cameras that we were paying for to be monitored. All this after we spent $10,000 for a camera system that they recommended that would work better with their system.
Desired Settlement: I want replacement cost of the theft that occurred while they were supposedly monitoring our property.
Most surveillance systems have the ability to detect motion and send an alert via text message or email. That's an industry standard. What Pro-Vigil provides is the Live Monitoring or fielding of these alerts (events) during the hours requested by the client. This is an effective service because owners/managers are not woken up all night or don't miss the alerts while on vacation or any number of other reasons. I have attached the service agreement that was executed by the GM. You will find that the service type at the top of the first page is labeled Live Monitoring and that the description on the second page clearly describes what Live Monitoring refers to in more detail. You will also witness on the first page that the former client elected to crossed-out and initial the Guaranteed Protection Plan (an optional $5,000 guarantee of service). We offered to re-instate the GPP and charge it back to the beginning of the agreement and as soon as it was paid, we will process the claim. The client refused this offer that would have more than covered an insurance deductible.