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BBB Accredited Business sinceAdditional Locations
Phone: (512) 480-9922 2904 Guadalupe St, Austin, TX 78705
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A BBB Accredited Business since
BBB has determined that Buffalo Exchange, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Buffalo Exchange, Ltd. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementKerstin Block, President Rebecca Block, Vice President Ms. Stevie Carlson, Regional Manager Ms. Katy Gardea
Second Hand Stores General Merchandise - Retail
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I came in and i am a 34 year old male. And i came to sell some clothes . When they did not take my clothes i went and walked around . The selling wasnt the problem it was a girl who was acting really rude to me as i asked her for the mens section . I clearly remember her name ********* while she was gossiping with a coworker about boys i was trying to find a shirt and i heard someone say **! And she ran to the other side of the store which i assume they got in trouble for talking amongst each other. I didnt get any service and i wasnt helped and i didnt make a fuss but i got out of there real angry for the way i was treated like just another number . The only person who i didnt ask for her name was a very tall with long brown hair skinny girl that helped me find my size of jeans of jeans . Thank god for that girl because she is the only one who is keeping good customer service but i would like for the store to be checked on because i always see the same 2 girls gossiping and being paid for nothing. Thats no good use of the money i paid for other than the wage they gave that beautiful tall girl. Please bbb check up on this store.
Desired Settlement: Call me ****** ** **********
Thank you for this! The customer's observations are very helpful. The customer has asked that I call him and I will do so.