BBB Accredited Business since
Phone: (210) 340-5510 Fax: (210) 340-3919 3603 Fredericksburg Rd Ste 141, San Antonio, TX 78201
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A BBB Accredited Business since
BBB has determined that Total Improvements Roofing & Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Total Improvements Roofing & Remodeling include:
- 6 complaints filed against business
Factors that raised the rating for Total Improvements Roofing & Remodeling include:
- Length of time business has been operating.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Santiago Espinoza, Owner Irma Espinoza
Roofing Contractors Siding Contractors Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Windows - Installation & Service Doors Kitchen & Bath - Design & Remodeling Outdoor Kitchens Concrete Contractors Contractors - General Foundation Contractors Foundation Repair & House Leveling Painting Contractors Patio & Deck Builders
Alternate Business NamesTotal Improvements
Industry TipsFoundation repair tips Tips for hiring a contractor Tips for hiring a roofing contractor
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This all started back in March 10, 2012. I had ceramic floors put in. When the work was completed ***** ******** and ***** ******** stated if I had any problems to let them know. So, I called ***** ******** and informed him that the grout is starting to lift in some area in the kitchen, pantry and utility closet. We arranged a time and date for him to come out to fix the problem. Well, in short he never called and never showed up. I contacted Mr. ******** and and the *****. He stated he was in Mexico, but would contact Mr. ******** so he could fix the problem. A week later he called me. We set another time and date. He never showed up and never called me. I received a call from Mr. ******** on Wednesday 10/16/13 regarding other services they offered. I informed him that he ignored my calls and still it has not been fixed. He apologized and set a time and date for the next day. He called me thirty minutes after the scheduled time and stated that his truck broke down. Then we set another time at 10:00am on Saturday. He never showed up. I called him and he is not answering his phone. ******** is aware of all the problems, because I could always here him commenting in the background. I speak spanish and understood everything he would tell Mr. ********. I have been very patient. I know my grout is never going to get fixed. Frankly I am tired of dealing with this company. They promise everything, but once something goes wrong they never come threw.
Desired Settlement: I would like for this company to pay a professional floor person to fix my grout.
In responds to the complaint from Ms. ****** ******, We did the work back in March 2012 she was satisfied with the work we did. She called us back this year and told us about the grout lifting we explain to her that the 1 year guarantee had expired and she got upset with us. We value our client and try and work with them. she did call and speak to ***** ******** and he explain to her that Mr. ******** was out of town and would let him know about the grout. Mr. ******** ******** explain to M. ****** the guarantee is only for a year. She never once call us to complaint about the grout a month later after the work was done until this year when she filed a complaint with the B.B.B. Sincerely ******** ********
We want no problems we will call her and set a appointment to go fix the problem
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: Total Improvementes (TI) was in charge of leveling our house acording with a contract that my wife signend Sept. 23, 2013 and it supposed to take 2 week for their workers to finish the job, we agree to pay a extra $700.00 for the city of San Antonio permits and engineer for the work, after a week and a half of they working in my house we were asking for the permits, ******** ******** the owner of TI, finaly brouth the permit and the engineer in less than two hrs. after we told him that we will call the city to report this matter,that was just the begining; after almost four and half weeks, yesterday Oct. 31, 2013 they finished with the leveling and Mrs. ******** send Mrs. **** ******** to do the tape a flow to repair the cracks inside my house (that was part of the contract); they were working for about 3 hrs. (We were in the middle of plastic around the house and dust) when suddenly ******** ******** Jr. called Mr. ******** and told him that he does not want him working in my house because he was late, so he needs to pick up all his equipment and leave my house right away, all this without consultin us. Mr. ******** led me his phone to talked to Espinosa Jr. and he was mad already and after a short discussion he hung up on me. When my wife called TI back to find out what the problem was, ******** Jr. stared yelling at her then he transfer the phone to ******** Sr. and he stared yelling at my wife too, he hung up on my wife, so I called him back and he stared yelling at me too, saying that he was in charge and that we had to follow his orders. At that point I had enogh and told him we will see in court. After a few minutes he called back and left a message on my answering machine in which he stated that he will collect one way or another and that he does not need to go to the courts. (Mand you this is after paying him 90% of the money owed in cash "$9,250.00' and we never said we are not going to pay, the amount owed will be sent via certify mail.)
Desired Settlement: Lower Total Improvements rate with BBB. due to unprofessional ethics.
this is ******** of the company total improvement, we
This is ******** from the company Totalimprovement this message is about the issue with ******* *****, Mr.******** just wants to say that because they went there way and made a company decision and paid a fired worker with our company money $ ******* ***** whont have any more guarantee on the house leveling. House leveling guarantee is terminated.
We also resived a card from ******* ***** that says how much he paid the worker with our money and we had told them not to do that and they went there way and did it because they think they make the decisions in our company and only Mr.******** makes does decisions.
The house was finished with engineer inspection and city permits the company toralimprovement finished work in a professional way. We are going to send you the BBB a fax of the letter ******* ***** send us and were it says wat they did and hoy they wanted to make decisions.
We have the card of the engineer because they put a police report that says we cant get close to their house and we are not criminals so in that case they have to go to the office to get it, we will not go to their house or send it through mail, and they have to call us when they come.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: *** ******** did not provide me an invoice after completion of the repairs even though I asked for one. I had plumbing problems with his company while he was remodeling my bathroom and I paid another plumber to get the desired results. Now one of the walls has several cracks on it due to insufficient support and I have been calling him for about 6 or seven weeks and he has not had someone to come fix the problem even though a couple of times he said he would come by, he did not and did not have the courtesy to call to tell me.
Desired Settlement: this company remodeled my bathroom. the work is guaranteed for one year. there is a big crack on one of the walls that I have been calling the contractor for about 6 weeks and he does not repair. on the first couple of calls, he promised to come by and never appeared and did not have the courtesy to let me know. on about the 3rd or 4th call, he sent a plumber when I had already mentioned to him that I did not have a plumbing issue. I had had a plumbing issue with this contractor and paid another plumber to get the desired results. the plumber he sent informed me that he would go back and tell *** ******** what the issue was but it took another call a week later to get *** ******** to come take a look at the wall. no *** ******** is saying that my house has shifted and caused the issue, but I have lived in my house over 50 years and the house is now settled in that position. All I want is for *** ******** to have the wall repaired before the year's guarantee expires. Also, *** ******** never provided me with an invoice even though I requested one from him.
From: ***** ******* [mailto:*******************]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|5/29/2012||Problems with Product/Service|
|9/27/2011||Problems with Product/Service|
|9/9/2011||Problems with Product/Service|