This Business is not BBB accredited
Phone: (210) 340-5510 Fax: (210) 340-3919 3603 Fredericksburg Rd Ste 141, San Antonio, TX 78201
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Total Improvements Roofing & Remodeling include:
- 4 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Failure to comply with arbitrated decision or mediated settlement
Factors that raised the rating for Total Improvements Roofing & Remodeling include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Additional Complaint Information
The business failed to honor an arbitration award after committing to do so.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Santiago Espinoza, Owner Irma Espinoza
Roofing Contractors Siding Contractors Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Windows - Installation & Service Doors Kitchen & Bath - Design & Remodeling Outdoor Kitchens Concrete Contractors Contractors - General Foundation Contractors Foundation Repair & House Leveling Painting Contractors Patio & Deck Builders
Alternate Business NamesTotal Improvements
Industry TipsFoundation repair tips Tips for hiring a contractor Tips for hiring a roofing contractor
THIS LOCATION IS NOT BBB ACCREDITED
3603 Fredericksburg Rd Ste 141
San Antonio, TX 78201 Directions
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|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: The plumbing in my home installed by Total Improvements is Totally Unsatisfactory. Total Improvements was hired to remodel my home which included relocating the plumbing in the aft (back)section of my home. In doing so the initial plumber who I believe to be not licensed had water lines crossed (hot to cold and cold to hot). The water outlets for our washing machine were positioned above and on either side of an electrical outlet. My master bathroom, kitchen, and exterior water outlet for the back yard were all dispensing hot water. This was discovered by my wife when she realized that our master bathroom toilet was running hot water. Upon further inspection we had discovered that 90 percent of all the plumbing that was installed had not been properly secured. Total Improvements has sent (4) different plumbers to my location in an attempt to correct this situation and my plumbing is still leaking. In order to minimize damage to my newly leveled foundation my family has been using our other residence for the restroom and showers. Our dishes are being washed here but in coolers and that water is being thrown outside in the back yard. When the leaks were identified by the (2nd) plumber that Total Improvements had sent, He told me that this situation was very severe and that it would have to be redone. His initial work performed was to correct the hot water going to the master bathroom toilet and that was what he had accomplished. He wanted to come back and finish correcting all of the discrepancies. Total Improvements never sent this man back here to correct the problems that were present. I told this young man to identify the locations of the leaks under my home with tape so that when Total Improvements did send a plumber to fix this situation there would be an easy way to identify the locations of the leaks. I have never seen this young man again. His initial report to Total Improvements was that the damage was severe and he was told to fix the problem as cheaply as possible which in my case is unacceptable do to the severity of the water leakage. The sewer lines coming from our toilets were not secured properly you could smell sewage from inside our bathroom and water was accumulating in large pools underneath my home. We have a jaccuzi shower and tub installed in our master bathroom and the water from that was very extensive adding to the flooding caused by the toilets being flushed. Please keep in mind that we were totally unaware of any of this situation until my wife realized that the master bathroom toilet was putting out hot water. The date that my family started using the water was 3/28/14, Please keep in mind that we were given a green light by Total Improvements that the plumbing was good to go. I have never had anything this expensive done before and I should have put these individuals on the spot by running an operational check of the hot water. My wife and I turned on the hot water on 3/30/14. The first responder was the (2nd) plumber on 4/1/14. The (3rd) plumber was sent to correct our problem on 4/4/14. It is unknown what exactly this man accomplished because he was not here very long and he was hammering something under the house. He did however mention something to Total Improvements that he was not allowed to tell my wife. The (4th) plumber was sent on 4/10/14. He was very upset on his initial inspection of the plumbing that was performed before him. He manually pulled drain lines apart where they were not even glued in place (more than 2 lines). This particular plumber I believe ran the water lines to the correct locations but also burnt my house under our new master bathroom which smells like burnt 2x4’s now. He told us that we should be able to use the forward bathroom (main) but not to use anything in the rear locations of the house (Master Bathroom and Kitchen). When I was trying to get Total Improvements to send a plumber to my location I told them that I would hire an inspector to look over the work that was performed upon completion of there work. This was done after completion of the (4th) plumber that was sent out and his findings were alarming. He stated that “The work performed on my home was poor” He even found the tape left by the (2nd) plumber to use as a locator showing that there were leaks on those locations. He found numerous discrepancies that were left unattended and leaks were still present. Photos were taken of the plumbing pointing out where this job is not done to code. Total Improvements assured us that they were professionals and that there work is done to code. I do not see that happening when they do not use licensed professionals to sign off on the final product. I am very upset that this is so extreme that I will have to hire an actual plumber to correct the mess created by Total Improvements which stated that they warranty there work but at what cost. My family is going on 5 weeks in our home unable to enjoy it do to Total Improvements inability to provide a properly functioning plumbing system. The main problem in front of them is the return system or the drainage going to the sewer. We had purchased brand new flooring for our home and Total Improvements installed the floor prior to painting and was told by my wife to protect our floors which was not done until my wife took it upon herself to purchase paper and lay it down 3 days later by herself. By this time paint was already dropped on our new floor. The walls built by Total Improvements for our home were not leveled which was evident when they put our master bathroom together. There were ½ inch gaps where our tile would not sit flush with the walls and the same was done with our master bathroom sinks. Total Improvements has attempted poorly to correct our situation here. So far I have put up with the make shift repairs used to correct the problems that have existed by Total Improvements but I draw the line with my plumbing.
Desired Settlement: I had requested a meeting with Total Improvements to have this situation corrected and was denied there presence, instead the last plumber on the job was sent to meet with me. I had initially told him that the inspector who reviewed the work that was performed had suggested that he could hire an outside licensed plumber to correct my situation. The price that he quoted was very fair considering everything that my family has been going through due to Total Improvements inability to satisfactorily correct a plumbing problem. I had initially given Total Improvements a number of $700.00, that price has now gone up to $1,000.00 due to the inconvenience that my family has had to endure because Total Improvements refuses to act on their customers needs which in my case is very important for quality of life for my family. Should Total Improvements not have to settle this situation which I would very much be disappointed all I ask is that if it is in your power to drop there grade to "D" or at least "C-" which would suit there past actions. I was unaware of any past complaints against this company by the BBB and found out that his previous complaints were repeated with my situation. I would highly recommend that anyone looking to use this company in the future look at their previous complaints. When you have more than two different people saying the same thing about a company you can pretty much bet that there is something wrong with that company.
this is ******** from the company total improvements. when we started to talk about the contract we were going to get inspection for the pluming and they sed that no becouse the house was alone for along time and they didnt want trunle with inspectors. and becouse the hired a electrician with no license to fix all the house electrical.
Business Response: this is ******** *** ** ***** of the company totalimprovement, ***** was informed that the only issues that is our responsibility to fix was some nails hitting the copper pipe and a small leak . but the major problem is that the sewage is clogged up with roots and dirt and from being too old and ***** was informed about it but he thinks is our fault but its not,and the warranty that we put in the house will be removed because ***** docent want ti get it fixed and that is messing up the work we did so we are no longer responsible and when we tried to go fix the leaks *****s wife kicked out me ******** and the licensed plummer using foul language and we are professionals we wont put up with disrespectful clients.
Problems with Product/Service
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Complaint: This all started back in March 10, 2012. I had ceramic floors put in. When the work was completed ***** ******** and ***** ******** stated if I had any problems to let them know. So, I called ***** ******** and informed him that the grout is starting to lift in some area in the kitchen, pantry and utility closet. We arranged a time and date for him to come out to fix the problem. Well, in short he never called and never showed up. I contacted Mr. ******** and and the *****. He stated he was in Mexico, but would contact Mr. ******** so he could fix the problem. A week later he called me. We set another time and date. He never showed up and never called me. I received a call from Mr. ******** on Wednesday 10/16/13 regarding other services they offered. I informed him that he ignored my calls and still it has not been fixed. He apologized and set a time and date for the next day. He called me thirty minutes after the scheduled time and stated that his truck broke down. Then we set another time at 10:00am on Saturday. He never showed up. I called him and he is not answering his phone. ******** is aware of all the problems, because I could always here him commenting in the background. I speak spanish and understood everything he would tell Mr. ********. I have been very patient. I know my grout is never going to get fixed. Frankly I am tired of dealing with this company. They promise everything, but once something goes wrong they never come threw.
Desired Settlement: I would like for this company to pay a professional floor person to fix my grout.
In responds to the complaint from Ms. ****** ******, We did the work back in March 2012 she was satisfied with the work we did. She called us back this year and told us about the grout lifting we explain to her that the 1 year guarantee had expired and she got upset with us. We value our client and try and work with them. she did call and speak to ***** ******** and he explain to her that Mr. ******** was out of town and would let him know about the grout. Mr. ******** ******** explain to M. ****** the guarantee is only for a year. She never once call us to complaint about the grout a month later after the work was done until this year when she filed a complaint with the B.B.B. Sincerely ******** ********
We want no problems we will call her and set a appointment to go fix the problem
Problems with Product/Service
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Complaint: Total Improvementes (TI) was in charge of leveling our house acording with a contract that my wife signend Sept. 23, 2013 and it supposed to take 2 week for their workers to finish the job, we agree to pay a extra $700.00 for the city of San Antonio permits and engineer for the work, after a week and a half of they working in my house we were asking for the permits, ******** ******** the owner of TI, finaly brouth the permit and the engineer in less than two hrs. after we told him that we will call the city to report this matter,that was just the begining; after almost four and half weeks, yesterday Oct. 31, 2013 they finished with the leveling and Mrs. ******** send Mrs. **** ******** to do the tape a flow to repair the cracks inside my house (that was part of the contract); they were working for about 3 hrs. (We were in the middle of plastic around the house and dust) when suddenly ******** ******** Jr. called Mr. ******** and told him that he does not want him working in my house because he was late, so he needs to pick up all his equipment and leave my house right away, all this without consultin us. Mr. ******** led me his phone to talked to Espinosa Jr. and he was mad already and after a short discussion he hung up on me. When my wife called TI back to find out what the problem was, ******** Jr. stared yelling at her then he transfer the phone to ******** Sr. and he stared yelling at my wife too, he hung up on my wife, so I called him back and he stared yelling at me too, saying that he was in charge and that we had to follow his orders. At that point I had enogh and told him we will see in court. After a few minutes he called back and left a message on my answering machine in which he stated that he will collect one way or another and that he does not need to go to the courts. (Mand you this is after paying him 90% of the money owed in cash "$9,250.00' and we never said we are not going to pay, the amount owed will be sent via certify mail.)
Desired Settlement: Lower Total Improvements rate with BBB. due to unprofessional ethics.
this is ******** of the company total improvement, we
This is ******** from the company Totalimprovement this message is about the issue with ******* *****, Mr.******** just wants to say that because they went there way and made a company decision and paid a fired worker with our company money $ ******* ***** whont have any more guarantee on the house leveling. House leveling guarantee is terminated.
We also resived a card from ******* ***** that says how much he paid the worker with our money and we had told them not to do that and they went there way and did it because they think they make the decisions in our company and only Mr.******** makes does decisions.
The house was finished with engineer inspection and city permits the company toralimprovement finished work in a professional way. We are going to send you the BBB a fax of the letter ******* ***** send us and were it says wat they did and hoy they wanted to make decisions.
We have the card of the engineer because they put a police report that says we cant get close to their house and we are not criminals so in that case they have to go to the office to get it, we will not go to their house or send it through mail, and they have to call us when they come.
Problems with Product/Service
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Complaint: *** ******** did not provide me an invoice after completion of the repairs even though I asked for one. I had plumbing problems with his company while he was remodeling my bathroom and I paid another plumber to get the desired results. Now one of the walls has several cracks on it due to insufficient support and I have been calling him for about 6 or seven weeks and he has not had someone to come fix the problem even though a couple of times he said he would come by, he did not and did not have the courtesy to call to tell me.
Desired Settlement: this company remodeled my bathroom. the work is guaranteed for one year. there is a big crack on one of the walls that I have been calling the contractor for about 6 weeks and he does not repair. on the first couple of calls, he promised to come by and never appeared and did not have the courtesy to let me know. on about the 3rd or 4th call, he sent a plumber when I had already mentioned to him that I did not have a plumbing issue. I had had a plumbing issue with this contractor and paid another plumber to get the desired results. the plumber he sent informed me that he would go back and tell *** ******** what the issue was but it took another call a week later to get *** ******** to come take a look at the wall. no *** ******** is saying that my house has shifted and caused the issue, but I have lived in my house over 50 years and the house is now settled in that position. All I want is for *** ******** to have the wall repaired before the year's guarantee expires. Also, *** ******** never provided me with an invoice even though I requested one from him.
From: ***** ******* [mailto:*******************]