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BBB Accredited Business since

Regency Roofing

Phone: (210) 639-2976 6434 Palmetto Way, San Antonio, TX 78253 http://www.regencyroofing.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Regency Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Regency Roofing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Regency Roofing
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 26, 2006 Business started: 01/01/1993 Business started locally: 01/01/1993
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City of San Antonio Development Services Department
1901 S Alamo St, San Antonio TX 78204
http://www.sanantonio.gov/dsd/plans_permits.asp
Phone Number: (210) 207-1111

Type of Entity

Sole Proprietorship

Business Management
Mr. Alonzo Garcia, Owner
Contact Information
Principal: Mr. Alonzo Garcia, Owner
Business Category

Roofing Contractors Siding Contractors Construction & Remodeling Services Contractor - Flat Roof Painting Contractors Patio Cover

Alternate Business Names
Regency Roofing & Remodeling
Industry Tips
Tips for hiring a contractor Tips for hiring a roofing contractor

Customer Review Rating plus BBB Rating Summary

Regency Roofing has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 6434 Palmetto Way

    San Antonio, TX 78253 (210) 639-2976

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/15/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Roof has a couple of slow leaks. ****** has been out a couple of time to fix them. These are turning into bigger issues. ****** came out to check out the decking because it is starting to dry rought. he came out at the end of march and we agreed that the decking in 2 places needed to be cut out and replaced. He said he was going to come back and he did. we had some scheduling conflicts and it couldnt be addressed right away. contacted ******* when our schedule could acommodate him to come back he told me his schedule was full for two weeks and that he would contact me when he was clear to come back. i never heard from him so i tried making contact by phone and through text message with no reply to either. Tried doing the same thing again yesterday with no reponse. so here i am filing complaint today. Until the issue i was pleased with ****** work, but when it came to this warranty issue its not high on his priority list and seems like he is not going to honor his warranty work on workmanship. Please help..

Desired Settlement: Hoping that ****** will come fix the the damaged decking clearly made by his roofing job. Im not asking him to fix any drywall or water damge in soffits. just looking for the 2 areas specified earlier to be fixed.

Business Response: I will make an attempt to contact Mr. ******* asap to resolve this issue

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Regency Roofing
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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