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BBB Accredited Business since
Phone: (210) 494-7615 Fax: (210) 494-1188 3222 Thousand Oaks Dr, San Antonio, TX 78247
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A BBB Accredited Business since
BBB has determined that Mangold Roofing & Sheet Metal Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mangold Roofing & Sheet Metal Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Larry W. Mangold, President Ms. Kim Wood , Office Manager
Roofing Contractors Commercial Roofing Contractor - Metal Roofing
Industry TipsTips for hiring a roofing contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3222 Thousand Oaks Dr
San Antonio, TX 78247 (210) 494-7615 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I am not satisfied with my recent Mangold Roofing roof job. It is not the quality job I received from Mangold in the 1990's. I am holding the final insurance check and will gladly submit it to Mangold Roofing when I am totally satisfied. I have met with the owner of the business, Mr. ***** ******* and with the sub-contractor hired by Mangold to do the job, ***** *****. Neither man has conveyed to me in person that they are interested in resolving the matter correctly.I have received a certified letter (formal notice) that Mangold may put a lien on my home. I have also received an email that Mangold may take this to a legal level. I feel threatened and do not appreciate it.
Desired Settlement: There has been an inspection on my roof that has failed. I am working with and referencing others to have more possible deficiencies (I suspect) found and proven. I suspect my roof replacement by Mangold might have to be redone (settlement). **** **********
Business Response: Mangold Roofing & Sheet Metal, Inc entered into a contract with Mrs ********** on November 13, 2013 to re roof a wood shingle roof on her home in ************ This would be the third time Mangold Roofing & Sheet Metal, Inc had installed a wood shingle roof on her home. The roofing project was completed and inspected by Mr. ***** ******* and his superintendent on November 15, 2013. When the final bill was presented to Mrs. ********* she refused to pay and when questioned why she wouldn't honor the contract which she had entered in to she would only say that "she wasn't at peace with the roofing job". Mr. ***** ******* has requested a copy of the inspection report and to date has not received anything. Therefore, Mangold Roofing & Sheet Metal, Inc had no recourse except to seek a legal remedy as provided by law.
Business Response: After all this time you still have not stated clearly stated what exactly is wrong with the roof. Please send a list of your concerns so we can get this matter resolved.
Better Business Bureau:
I would like to reject the offer of Mediation for complaint ID ********.
Customer Reviews Summary