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BBB Accredited Business since
M H Hernandez Roofing Co
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A BBB Accredited Business since
BBB has determined that M H Hernandez Roofing Co meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Miguel Hernandez, Owner
Roofing Contractors Commercial Roofing Construction & Remodeling Services Fence Contractors Windows & Doors - Installation & Service Kitchen & Bath - Design & Remodeling Painting Contractors
Industry TipsTips for hiring a contractor Tips for hiring a roofing contractor
2754 Culebra Rd
San Antonio, TX 78228 (210) 473-6922 Directions
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Additional Phone Numbers
- (210) 639-5349(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Hernandez roofing was contracted to replace my roof damaged in the hail storm in APril this year. I hired them on June 3rd of 2015. It was very difficult to finally make them to replace the roof. After 1.5 months of repeated calls and conversations, excuses (too much work, the weather is too hot, the roof is too steep, employees quitting etc). Finally, on July 20th, the crew came to replace the roof. When I met with the owner, ***** *********, to inspect the roof and pay for it, I saw that the roof looked good in the front of the house, however, on the back, it looked awful- bumpy, with loose flashing and even loose shingles. I pointed it out to her and she said that this is the wood underneath and nothing can be done. She also said that her brother did it and we should talk to him. She did not provide us with his phone number and it took him 3 days to call me back. He said that he has done an A+ job on the roof and he said that if I do not pay him, he will put a lean on my house. When I tried to explain to him the issue with the roof, he said I know nothing, started screaming and demanding payment. My fiends are currently staying in my house and they told me that they were finishing the roof in the dark as they were in a rush. This explains the issues with the roof. In this current condition, if I happen to sell the house, it will not pass the roof inspection and I doubt that insurance will ever cover a roof like that. Hernandez roofing has absolutely no customer service-they do not return calls, they have no respect for people's time. They show up unannounced on Sundays unannounced. I paid ***** ********* $3500 on 7/29, which is more then 50% of the contract price. I will pay the rest once the job is completed. However, according to *** *********, ******* brother, he has no intentions to correct his job. We have pictures from the roof before and after, and the old roof was better even after a hail storm. Please talk to them. This cannot go on like that. I have more details on this nightmare experience. Please feel free to contact me.
Desired Settlement: I would like them to finish the job by correcting the back of the roof. If they are not qualified to do that, I would like a refund so I could hire other roof company.