BBB Accredited Business since
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This company offers residential roofing, roof repairs, insurance claims and negotiations.
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A BBB Accredited Business since
BBB has determined that Austin Roofing Contractors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Austin Roofing Contractors include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Gary Whillock, Owner
Roofing Contractors Roofing Service Consultants Skylights Contractors - Sheet Metal Chimney Builders & Repair Gutters & Downspouts
Alternate Business NamesWhillock Enterprises, Inc.
Industry TipsTips for hiring a contractor Tips for hiring a roofing contractor
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I had an agreement for Austin Roofing Contractors to Re-Roof my home. On 4-14-2014 a payment of half the work estimate was given to **** ********. The complete teardown and re-roof was agreed to start two weeks later on 4-28-2014. Due to problems at the roofing company they were not able to come out for another week. This presented a problem because the roof was compromised for scheduled work that was completed prior to re-roof. That prior work was done and waiting on the re-roof. The following week 5-5-2014, **** called and said again he would not be able to come to do the re-roof for another week. At this time Austin Roofing Contractors and specifically **** ******** had my money for 3 weeks. I asked for my money back and **** said that he would get a check to me in a few days. I still do not have my money over a month later. I have continually called and left messages on his cell phone and at the office but I keep getting excuses as to not being able to refund my money.
Desired Settlement: I have no confidence in **** ******** or with Austin Roofing Contractors. Their word is not reliable and would like my refund to be either cash or a certified check. At this time I will be waiting a few more days before filing any legal proceedings.
Better Business Bureau
1005 La Posada Drive
Austin, TX 78752
Dear Ms. *********,
This is a very interesting complaint. How do you please everyone? I wish I could but I suppose it’s just not possible.
Our work load runs 4 – 6 weeks, nearly year round. We take great pride in NOT having a hundred different crews “out of control” so I am always taken back when someone complains about timing, especially when we quoted this job nearly a year ago and agreed to do it for the old price.
This agreement clearly states that it is contingent upon things beyond our control. It’s a busy season, and fortunately for Austin, there has been rain delays and workmen delays. The real problem was that Mr. ******* demanded Monday only though not specified in the agreement. He would not accept us doing the work on the Wednesday, the second week following signing the contract though bumping him up on the schedule nearly a month.
We are not McDonalds. We have no drive through window. We specialize in doing work with the best standards in the business and this takes a well trained and supervised crew, not a mix of day laborers off the street, so we require some patience from our customers and they seem to appreciate it once they see how we approach the installation of their new roof.
Mr. ******* kept wanting out of the agreement, so we let him break the agreement and refunded his money by cashier’s check just five weeks, (our normal backlog) after he signed the agreement.
With Warm Regards,
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/21/2011||Problems with Product/Service|