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BBB Accredited Business since
Phone: (512) 828-6389 Fax: (512) 828-6938 View Additional Phone Numbers 13492 Research Blvd Ste 120 PMB 102, Austin, TX 78750
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A BBB Accredited Business since
BBB has determined that Armadillo Roofing & Exteriors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Armadillo Roofing & Exteriors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mark Franz, Owner
Roofing Contractors Commercial Roofing Roofing Service Consultants Siding Contractors Construction & Remodeling Services Remodeling Services Windows - Installation & Service Doors Doors - Installation Windows & Doors - Installation & Service Windows Fire & Water Damage Restoration Contractors - General Contractor - Remodel & Repair Home Improvements Home Improvements - Additions
Alternate Business NamesArmadillo General Contractors
Industry TipsBefore You Build Your Home Tips for hiring a contractor Tips for hiring a roofing contractor
13492 Research Blvd Ste 120 PMB 102
Austin, TX 78750 (512) 828-6380 (512) 828-6389 (512) 293-5775 Directions
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Additional Phone Numbers
- (512) 828-6380(Phone)
- (512) 293-5775(Phone)
- (512) 236-5193 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Armadillo Roofing installed a modified bitumen roof at my rental property located in ****** in March of 2011. The contractor provided a 10-year warranty which I have had to invoke four ***es since the roof was installed. Yes, the roof has leaked four ***es since then, the most recent event starting on Saturday, 9/13/14 and continuing through Sunday, 21st, even after the rain had stopped due to significant water ponding on the roof. This is the worst leak I've had in 22 years of owning this property (or any property I've ever owned, for that matter, and I have owned a few). I first alerted **** ***** and *** ****** to the problem the next day, Sunday, the 14th, via text message after becoming aware of it myself the previous evening. The tenant called me the evening of the 13th and sent photos of the areas where water was coming in—it was a substantial amount of water. ****, the owner was out of the country until the 25th (although I was not informed of this until very late Thursday evening), but his foreman, ***, came out on Tuesday to take a look. *** called me and stated that he could not say for sure where the water was getting in. He did not offer to make any temporary repairs or a solution of any kind other than to say he would talk to **** about it. This was really not an acceptable response so I decided to ask another roofing contractor to assess the situation. Also, for some reason, he did not mention that **** was out of the country until the following week. There was no sense of urgency whatsoever on his part. On Tuesday I obtained a recommendation for a reputable roofing contractor from my insurance agent and contacted him for assistance. **** ********** of Horizon Construction was able to come out that same day and inspected the roof thoroughly, pointing out numerous flaws in the installation and included many photographs documenting the excessive standing water, areas where water was likely entering the structure. My tenants had to move their furniture away from the wall in the master bedroom and some of the furniture in the living room where it was leaking from the ceiling and exterior wall. In the mean***e, it continued to rain and more rain was in the forecast. I still had not heard from ****. I emailed the report to him on Thursday and finally received a call from him on Friday, mid-day. Again, I described the severity of the problem and asked him to send someone over to implement temporary repairs, or at least put up a tarp until the issues could be permanently addressed. He said he would try to get someone over there that afternoon. At around 5:30pm *** finally called and told me they were not going to be able to get over there for at least 2-3 days. While it would have been best for Armadillo to do the temporary repairs, I could not let the leak go on unabated for another 2-3 days--the damage was already significant. I had just spent $2,200 to have the entire unit painted and the previous leak damage repaired. Not to mention my (and the tenants') concern about the possibility of mold in the walls. This is FIVE DAYS after I told them about the problem and asked them to fix it. So I asked another contractor to make some temporary repairs which he documented with photos so there would be no mistaking his repairs for work ***e by Armadillo. **** ***** came out to look at the roof on Monday, September 29th, and as expected, he blames the leaking on either the contractor who replaced some siding that abuts the roof or a flashing penetration at one of the A/C condensing units on the roof. This area of siding was replaced by another contractor earlier this year. Interestingly, last year, there was a leak above the other unit and **** blamed it on the contractor who replaced the siding on that section of wall. However, when the other contractor would not accept any responsibility and wouldn’t even come out to look at it, Armadillo finally went ahead and took care of it. So even though I used a different contractor this ***e to replace the siding above this unit Armadillo is blaming the leak on the contractor again. The siding contractor denies any responsibility as well so in order to get to the bottom of this I employed the services of an independent roofing consultant. I engaged *** ****** of ****** Construction Consulting to inspect the roof and give me a professional unbiased determination as to the cause of the leak. Based upon his reputation with 47 years of experience (and the fact that he had no stake whatsoever in the outcome of this issue), I trust in his findings which conclusively identify the roof as the source of the leak. Furthermore, the consultant has advised that the roof workmanship is of such poor quality it should be replaced completely. I would like to send a copy of the report to the BBB as evidence for my case.
Desired Settlement: To make this situation equitable again I expect restitution from Armadillo Roofing to include the following: a full refund of the amount paid for the roof installation, $5,883, to be compensated for the roofing consultant’s fee of $750, as well as compensation for the interior repair costs of $1,725. This results in a total of $8,358. I am not even including the $535 I had to spend earlier this year to repair the interior of the other unit from a leak on that side. Since I am now faced with having to replace the roof in its entirety, which will cost in the range of $9,000-10,000 (for the most suitable type of roofing material installed correctly), it is only fair that I should receive a refund of the money paid to Armadillo to put toward a new roof and compensation for my other expenses related to this issue.
On February 15, 2011, the Customer signed a Contract to have Armadillo work on the Roof for the property located at **** ********** ****, ******, ****** County, ***** *****. (Please see the attached copy of the Contract.)
Our work was completed to the Customer's satisfaction on February 28, 2011. (Please see the attached copy of Armadillo's "Post-Construction Checklist" Form signed by the Customer on March 11, 2011 indicating her being satisfied with our work.)
On June 23, 2011, Armadillo was called out to investigate a small leak which was due to a small hole in the new modified bitumen membrane. This item was repaired under our warranty on July 1, 2011 and according to the Customer, it stopped the leak.
On two separate occasions, Armadillo was invited by the Customer to provide an es***ate to replace some adjacent exterior siding in two areas. Both ***es, the Customer elected to hire another contractor to complete the siding work.
The first of the two siding jobs (subsequent to our roofing work) resulted in the contractor disturbing the metal flashing above our roof work, as well as our modified bitumen and base wall metal flashing where our work terminated at a wall which elevates above the roof line. The result of the disturbances resulted in problematic leaks below the immediate area. On more than one occasion, Armadillo was called out to investigate these leaks. We discovered the source, determined the other contractor's work was the cause, and repaired the other contractor's defective base metal flashing work at no cost to the Customer.
In February, 2014, **** ***** met the Customer to inspect for a Leak in Unit A. The source of the leak was discovered to be rotted wood siding. **** injected roofing caulk into the cavity as a temporary measure which stopped this particular leak. Although this was not a leak associated with the roof, this temporary repair was completed at no cost to the Customer. (Please refer to the attached document titled, "03-31-2014 **** Review.") A **** Review was posted by the Customer shortly after this repair, indicating her appreciation for our repairing this leak and another area where Armadillo was not at fault nor responsible. Armadillo completed the repairs at no charge to the Customer.
The second of the two siding jobs which was recently performed by another contractor (not Armadillo), was inspected subsequent to the Customer reporting a leak on or about September 20, 2014. On September 29, 2014, Customer requested that Armadillo meet with her Insurance Claims Adjuster. We met and discovered new rainwater leaks located directly below the new siding and what appears to be a new AC Condenser Unit.
Here is a 're-print' of the email which was sent to the Customer on October 1, 2014 (a copy is attached to this email):
Dear Ms. ********,
Thank you for your email.
It is Armadillo's opinion that the current breach in the envelope of your building is either a defective HVAC penetration flashing, the plastic (or fiberglass resin) pad upon which the Air Conditioning condenser unit is placed (which is cutting into the modified bitumen roofing material), and/or improperly installed / flashed siding, and is not a result of our original roofing materials and workmanship.
All of the aforementioned work was completed by other contractors you hired, subsequent to our original job which we completed on February 28, 2011.
As we discovered during several of our previous inspections since the roof was replaced, the prior leaks have been attributable to work performed by other contractors who you hired; including siding and fascia replacement performed subsequent to our original re-Roof.
If you choose to pursue your claim in a court of law, we have already consulted with Legal Counsel and will defend against all claims in court.
**** *****, *********
10-14-2014 email to BBB continued...
In summary, Armadillo stands behind our 'position' as depicted in the re-print of our 10/01/2014 email above.
The demands the Customer is making are unreasonable. It is our opinion that the present roof modified bitumen membrane remains serviceable and is performing its intended function. Armadillo is happy to honor our warranty. However, we feel that it is not our responsibility to continue to repair defects caused by other contractors at no charge to the Customer.
Copies of the original Contract, Post-Construction Checklist, the Customer's 03/31/2014 **** Review, and relative photos are attached.
**** *****, *********