BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Alexanders Roofing and Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Alexanders Roofing and Remodeling include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David Alexander, Owner Ms. Paula Alexander, Co-owner
Roofing Contractors Contractors - General
Industry TipsTips for hiring a contractor Tips for hiring a roofing contractor
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I recently purchased house that Alexander's Roofing installed a roof on last year. I tried calling several times to obtain a copy of the paperwork so I could get a home insurance discount for the new roof before closing. They never called me back. Now that I live in the house, the roof is leaking. I have called several times as well as emailed, and have gotten no response. It has been over a month since I first tried to contact them. I was able to obtain the paperwork for the new roof from the seller, and it shows there is a ten year warranty on the roof.
Desired Settlement: I would like Alexander's Roofing to contact me by phone to schedule a time to complete the needed repairs to my roof.
MR********** MEET WITH MR. ***** @ THE PROPERTY AND SHOWED HIM WHAT WAS CAUSING THE WATER LEAK , IT IS NOT THE ROOF THAT IS LEAKING WE ALSO SHOWED THE PREVIOUS OWNER A YEAR AGO THAT THE SIDING ON THE DOG HOUSES AND THE TRIM ON THEM IS WERE THE WATER IS GETTING IN WE ALSO SAW THAT THE SATELLITE WAS CAUSING A LEAK. WE TRIED TO FIX IT FOR HIM AS A COURTESYE BUT RECOMENDED HE CALL A SIDDING MAN TO DO MORE PERMANENT REPAIR.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|9/17/2012||Problems with Product/Service|