This business is not BBB accredited.

Serrato Burglar Bars

Phone: (210) 732-6338 Fax: (210) 542-0460 View Additional Phone Numbers 147 Cincinnati Ave, San Antonio, TX 78201 http://serratosbbaf.20megsfree.com


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BBB Accreditation

On 11/19/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1E. In its relationship with BBB:
    • meet all applicable standards within this Code of Business Practices
    • cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
    • honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    • complete the required application and pay all monetary obligations to BBB in a timely manner
  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Serrato Burglar Bars include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Serrato Burglar Bars include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Serrato Burglar Bars
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1996 Business started: 01/01/1990 in TX Business started locally: 01/01/1990
Type of Entity

Sole Proprietorship

Business Management
Mr. Fernando Serrato, Owner Mr. Angelo Serrato, Office Manager
Contact Information
Principal: Mr. Fernando Serrato, Owner
Business Category

Rods - Threaded Chain Link Fence Sales, Service & Contractors Fence Contractors Fence Material Guards - Door & Window Screens - Security Door Windows & Doors - Installation & Service

Alternate Business Names
Serrato Burglar Bars & Custom Fences
Industry Tips
Tips for hiring a contractor

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    147 Cincinnati Ave

    San Antonio, TX 78201 (210) 732-6338 (210) 842-0053 (210) 559-1234

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This has been going for several months the work has not been clompleted as promices. All money has been given and the work is not finished

Desired Settlement: if the job can not be finished I want some of the money back!!

1/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had an automatic gate powered by a solar motor installed by Serrato's Burglar Bars in September 2014. Since then, I have had to call them several times to come perform follow-up repair or service to the gate and motor. Each time, it has taken two weeks or longer to have them come do the work. Each time, *** ******* promises to have his workers come do the work "later this morning," then "this afternoon," and finally "tomorrow morning for sure." I have had to call him several times a day to remind them. Each time he tells me he's sending someone. I have wasted many days waiting for him and/or his workers. I began experiencing this when the motor chain began dragging after installation. Most recently, on Nov. 7, 2014, I called *** ******* to tell him the boards/planks for the gate are falling off because the screws he used are breaking. Also, the gate posts need to be painted. Again, he promised someone would come later that day, then tomorrow morning, then this afternoon, and on and on. Today, is Nov. 17, 2014, and I'm still waiting. I've called him several times each day. I am very disappointed and upset. It seems that once he took full payment for the gate, I became a very low priority. I wonder if he's treating other customers this way. I want him to honor his word and let me know what's going on. Why should I have to be calling him?

Desired Settlement: *** ******* should apologize. More importantly, he needs to change company policy to make prompt follow-up work and/or repairs a priority. He needs to keep his promises and call the customers if there is going to be a delay.

Business Response:

  • *** ******* went to place of job site and showed *** *******  the screws he was complaining about were already in place *** ******* was not aware the screws were in place . The  gate needed a small retouch so Mr. Serrato went ahead and retouched a small corner of gate and *** ******* gave his approval of job.*** ******* said he was going to call The BBB to let them know he was satisfied with job.If you have any more questions please call *** ******* at ***********8  Thank you   Serrato Burglar Bars                                                             

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The reason I did not know the screws had been added was because the owner's son did not call to inform me he was coming.  I still don't know how he got in the gate.

Regards,

Juan Sanchez


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Serrato Burglar Bars
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)