This business is not BBB accredited.
Phone: (210) 732-6338 Fax: (210) 542-0460 View Additional Phone Numbers 147 Cincinnati Ave, San Antonio, TX 78201
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On 11/19/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 1E. In its relationship with BBB:
- meet all applicable standards within this Code of Business Practices
- cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
- honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
- complete the required application and pay all monetary obligations to BBB in a timely manner
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
- 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Serrato Burglar Bars include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Serrato Burglar Bars include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Fernando Serrato, Owner Mr. Angelo Serrato, Office Manager
Rods - Threaded Chain Link Fence Sales, Service & Contractors Fence Contractors Fence Material Guards - Door & Window Screens - Security Door Windows & Doors - Installation & Service
Alternate Business NamesSerrato Burglar Bars & Custom Fences
Industry TipsTips for hiring a contractor
THIS LOCATION IS NOT BBB ACCREDITED
147 Cincinnati Ave
San Antonio, TX 78201 (210) 732-6338 (210) 842-0053 (210) 559-1234 Directions
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Additional Phone Numbers
- (210) 842-0053(Phone)
- (210) 559-1234(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: This has been going for several months the work has not been clompleted as promices. All money has been given and the work is not finished
Desired Settlement: if the job can not be finished I want some of the money back!!
Problems with Product/Service
Read Complaint Details
Complaint: I had an automatic gate powered by a solar motor installed by Serrato's Burglar Bars in September 2014. Since then, I have had to call them several times to come perform follow-up repair or service to the gate and motor. Each time, it has taken two weeks or longer to have them come do the work. Each time, *** ******* promises to have his workers come do the work "later this morning," then "this afternoon," and finally "tomorrow morning for sure." I have had to call him several times a day to remind them. Each time he tells me he's sending someone. I have wasted many days waiting for him and/or his workers. I began experiencing this when the motor chain began dragging after installation. Most recently, on Nov. 7, 2014, I called *** ******* to tell him the boards/planks for the gate are falling off because the screws he used are breaking. Also, the gate posts need to be painted. Again, he promised someone would come later that day, then tomorrow morning, then this afternoon, and on and on. Today, is Nov. 17, 2014, and I'm still waiting. I've called him several times each day. I am very disappointed and upset. It seems that once he took full payment for the gate, I became a very low priority. I wonder if he's treating other customers this way. I want him to honor his word and let me know what's going on. Why should I have to be calling him?
Desired Settlement: *** ******* should apologize. More importantly, he needs to change company policy to make prompt follow-up work and/or repairs a priority. He needs to keep his promises and call the customers if there is going to be a delay.
Better Business Bureau: