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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Paesanos Restaurant Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Paesanos Restaurant Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Paesanos Restaurant Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 06, 2005 Business started: 01/01/1969 Business started locally: 01/01/1969 Business incorporated 09/22/1971 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Alcoholic Beverage Commission
PO Box 13127, Austin TX 78711
Phone Number: (888) 843-8222

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Carbajal, General Manager Ms. Sarah Cochran, Marketing Director Mr. Patrick Jennings, VP Finance
Contact Information
Principal: Mr. John Carbajal, General Manager
Customer Contact: Ms. Sarah Cochran, Marketing Director
Business Category

Restaurants Ballrooms Food Facilities Consultants Food & Beverage Services Banquet Facilities Caterers Foods - Carry Out Night Clubs Party Facilities

Alternate Business Names
Naked Iguana Lounge Paesanos 1604 Paesanos di San Antonio LTD Paesanos Restaurant Paesanos Restaurant Group Banquets Paesanos Riverwalk Rio Rio Cantina Rio Rio Cantina Corporation Zuni Grill Zuni Group

Additional Locations

  • 111 W Crockett St

    San Antonio, TX 78205 (210) 277-2782

  • 223 Losoya St

    San Antonio, TX 78205 (210) 227-0864

  • 3622 Paesanos Pkwy

    San Antonio, TX 78231

  • 421 E Commerce St

    San Antonio, TX 78205 (210) 828-4525 (210) 226-9541 (210) 226-8462 (210) 226-8490

  • 555 E Basse Rd

    San Antonio, TX 78209 (210) 828-5191


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/19/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I took my family, (wife, son, daughter-in-law, and two grandchildren) six of us total to this restaurant on Friday Nov 27 for dinner and to watch the River Walk Holiday Parade. We had an absolute terrible experience with the service and food. We made several complaints to Levi the Manager about the food and service and asked for a refund of the $307.42 we paid. That evening he said that our credit card would be getting a refund within a few days. Now, more than 10 days later and after several phone calls he said we would not be getting refund and lied to me today about what he said that evening. At first he said we would get the refund from the City because they cancelled the parade. Then he said that it should come from the caterer. After contacting the caterer (Joesfood), he said there would be no refund. We had a terrible experience at this restaurant and the food that was served and the service received in addition to the Holiday Parade being cancelled. I am very surprised by the lack of honesty and integrity this restaurant has and how they have shown poor customer service to me and my family.

Desired Settlement: Refund to credit card of $307.42 and an apology.

Business Response:

Mrs. ******,

It was to my understanding that this matter had already been resolved. I spoke with Mr. *** **** personally and agreed that he should receive a complete refund. I am not sure why there is a delay, however I will do what I can to expedite this resolution.



****** ********, Director of Operations

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Paesanos Restaurant Group
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)