BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Mission Restaurant Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mission Restaurant Supply include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Jack Lewis, CEO Sherry Kruciak, Vice President David Limon, Internet Store Manager Ms. Brenda Weil, Vice President of Marketing Andy Wueste, President
Restaurant Equipment & Supplies Bar Manufacturer Caterer Equipment & Supplies General Merchandise - Retail Kitchen Accessories Bar Supplies Ice Making Equipment & Machines Ice Machine Repair Janitors Equipment & Supplies Plumbing Fixtures, Parts, Supplies - Wholesale & Mfg Refrigeration Equipment - Commercial - Sales & Service
Alternate Business NamesSouthwest Texas Equipment Distributors, Inc.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
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Additional Phone Numbers
- (210) 293-1461(Phone)
- (210) 354-0690(Phone)
- (800) 319-0690(Phone)
- (210) 293-1460 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
|8/20/2013||Problems with Product/Service|
|8/13/2013||Problems with Product/Service|