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BBB Business Review

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BBB Accredited Business since

Austin Industrial Refrigeration

Additional Locations

Phone: (512) 249-7634 Fax: (512) 249-9005 13200 Pond Springs Rd Ste D30, Austin, TX 78729 http://www.austin-industrial.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers commercial medium and low temperature refrigeration service in ice machines, walk-ins, reach-ins, water coolers and custom fabrication;  wine room refrigeration systems in personal and commercial applications;  Commercial brewery and distillery chilled water systems; drinking fountain repair and sales - parts and equipment;  distributor of Kold Draft ice machines; Walk-in / Cold Storage rooms sales and installation; in shop assembly services are available. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Austin Industrial Refrigeration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Austin Industrial Refrigeration include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Austin Industrial Refrigeration
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 2006 Business started: 03/01/1998 in TX Business started locally: 03/01/1998
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Mark Willett, Owner
Contact Information
Principal: Mr. Mark Willett, Owner
Business Category

Refrigerators & Freezers - Dealers Refrigerators & Freezers - Service & Repair Fountains - Drinking Ice Machine Repair Mobile Refrigeration Brewers Equipment & Supplies Water Coolers - Equipment & Supplies Wine Storage Equipment

Products & Services

Austin Industrial Refrigeration sells the following brand(s): Elkay drinking fountains, Follett ice equipment and refrigeration, Frosty Factory frozen beverage machines, Halsey Taylor, Kold Draft ice machines, Oasis, Sunroc, True Manufacturing refrigerators and freezers, US Cooler cold storage rooms, WhisperKool wine room refrigeration

Austin Industrial Refrigeration offers the following product(s): Drinking fountains and water coolers, Frozen beverage machines, Ice machines, water cooler and fountain parts, Wine room refrigeration systems

Method(s) of Payment
Cash
Check
AMEX, Visa, MasterCard, Discover
EFT
PayPal
Refund and Exchange Policy
Standard field service labor warranty - 30 days labor
Installation warranties - 90 days labor, 1-year workmanship.
All equipment and materials warranted by the manufacturer's or distributor's written warranty.
Alternate Business Names
Mark E. Willett
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.