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Consumer Complaints

This business is not BBB accredited.


(888) 242-1110

Customer Complaints Summary

44 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 1
Delivery Issues 8
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 44

Additional Complaint Information

Based on BBB files, Technollo has a pattern of disputes alleging pricing issues.  Complainants allege they contact Technollo in order to sell Technollo their cell phone or tablet. Complainants allege they are quoted a buy price for their cellphone or tablet yet when Techollo receives the device the customer is offered a lower price for it. Complainants further allege when they accept the lowered price they do not receive payment and the complainant is unable to reach the business regarding the issues.  Some complainants also allege after sending in their electronic device they do not receive payment and after asking for the device to be shipped back they do not receive it either. Complainants generally seek delivery of their device back or payment for device sold to Technollo.

Business responses to disputes generally state a new payment is being send.  For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.

Industry Comparison | Chart

Recycling - Computers & Other Electronics , Cell Phone & Tablet Equipment, Supplies & Repair , Mobile Telephone Equipment & Supplies , Cellular Telephone Service & Supplies


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.