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This business is not BBB accredited.

Technollo

Phone: (888) 242-1110 View Additional Phone Numbers 15508 Bratton Ln, Austin, TX 78728 http://www.technollo.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

On 10/30/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1E. In its relationship with BBB:
    • meet all applicable standards within this Code of Business Practices
    • cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
    • honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    • complete the required application and pay all monetary obligations to BBB in a timely manner
  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  • 6C. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Technollo include:

  • 52 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Failure to comply with arbitrated decision or mediated settlement

Factors that raised the rating for Technollo include:

  • Length of time business has been operating
  • Response to 52 complaint(s) filed against business


Customer Complaints Summary Read complaint details

52 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 0
Delivery Issues 10
Guarantee/Warranty Issues 0
Problems with Product/Service 28
Total Closed Complaints 52

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Technollo
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: December 08, 2011 Business started: 01/05/2010 Business started locally: 01/05/2010 Business incorporated 03/15/2011 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Armando Filoteo, Director of E Commerce Mr. Kenneth M Jaross, President
Contact Information
Principal: Mr. Armando Filoteo, Director of E Commerce
Principal: Mr. Kenneth M Jaross, President
Business Category

Recycling - Computers & Other Electronics Cell Phone & Tablet Equipment, Supplies & Repair Mobile Telephone Equipment & Supplies Cellular Telephone Service & Supplies

Products & Services

Technollo sells the following brand(s): Apple BlackBerry LG HTC Motorola Samsung

Technollo offers the following product(s): cell phones, smartphones

Alternate Business Names
Technollo, LLC

Customer Review Rating plus BBB Rating Summary

Technollo has received 1.45 out of 5 stars based on 4 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.