This Business is not BBB accredited
Spring Branch RV Center
Phone: (830) 228-5253 Fax: (830) 885-2421 View Additional Phone Numbers 14130 US Hwy 281 North, Spring Branch, TX 78070
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Spring Branch RV Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Clint Snowden, President
Recreational Vehicles - Dealers Recreational Vehicles - Repair & Service Consignment Service
Alternate Business NamesSnowden RV Center Snowden RV, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
14130 US Hwy 281 North
Spring Branch, TX 78070 (800) 370-6560 (830) 228-5253 Directions
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Additional Phone Numbers
- (800) 370-6560(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I asked to take a motorhome, a vintage Blue Bird Wanderlodge, into a highly reputable local service center for inspection to determine the mechanical condition of the vehicle. In exchange, i was to agree to a purchase price up front and place $1000 earnest money down contingent upon inspection. I asked numerous times if there were any issues at all with the motorhome, anything that they want to declare so that I could negotiate a fair price. I was told numerous times there was nothing wrong with the vehicle. However, when the local service center completed a three hour, visual only inspection and fluid sample at my expense ($368), they found many, many issues with the vehicle include some that were safety hazards and those that should have been easily detected by a motorhome dealership. Upon completion of the inspection I insisted that we either have a full inspection completed at which point I would be glad to negotiate each repair item against my agreed upon sales price or a significant reduction in price as this was now a high risk vehicle. They refused my offer and then threatened to keep my earnest money. It has now been 12 days since I gave them my earnest money (which they processed within one hour of me giving it to them) and it has been 9 days since the inspection was completed and 8 days since I originally requested the return of my earnest money. Along this whole journey they have been unethical, condescending, and threatening.
Desired Settlement: All I want my $1000 earnest money back. If I am forced to go to small claims court, I will also request the cost of the inspection as well as the time and money I had to spend to go back and forth between the service center and recovery of my time and expense for having to get my money back. We would not be in this position had they been honest about the vehicle to begin with.
Business Response: This matter has been resolved , contact **** to verify, reply and let me know its resolved on your end BBB.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved