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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Red Wagon Realty meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Red Wagon Realty include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Red Wagon Realty
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 29, 2009 Business started: 11/28/2006 in TX Business started locally: 11/28/2006 Business incorporated: 11/28/2006 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Real Estate Commission
PO Box 12188, Austin TX 78711
http://www.trec.state.tx.us/agencyinfo/default.asp
Phone Number: (512) 936-3000
general.delivery@trec.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kristopher Hochart, Owner
Contact Information
Principal: Mr. Kristopher Hochart, Owner
Business Category

Real Estate Real Estate Agents Real Estate - Rent to Own Real Estate Consultants Property Management Real Estate Rental Service Real Estate - Rentals by Individuals Vacation Rentals Investment Management Real Estate Investors

Alternate Business Names
Our Red Wagon, LLC

Additional Locations

  • 16719 Huebner Rd # 201

    San Antonio, TX 78248 (210) 695-1100

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
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  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

8/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We moved out of the property located at **** ******** Converse, TX 78109 on June 17th, 2013. I received an email after 30 days of moving out regarding the return of my security deposit and this is my response to the deductions. We thoroughly cleaned the rental at **** ******** Converse, TX 78109 before vacating and, in fact, left it cleaner than when we moved in. There were no damages to the property beyond normal wear and tear. We were expecting to get our full deposit back. We were surprised to see the following deductions: 1. HVAC check (dirty filter) – We changed our filter out monthly as demanded in our lease. Our air conditioner was running consistently and filters do become dirty because of that. Also, noted in our move in condition form there was no filter placed at all at move in and the unit was not cooling or maintaining a temperature. 2. Garage door repair – The garage door was in working condition upon move out and had not been altered, damaged or changed within our stay at the property. 3. Gate repair – The fence and gate around the property were damaged, had holes, and were leaning at move in as noted on our move in condition form. 4. Carpet odor treatments – The carpet had stains and foul odor at move in as noted on our move in condition form. This was reported early in our lease as a problem that was not tolerable. Carpet cleaners were sent out to the house. The carpet cleaner explained to us that the carpet had just been cleaned and he would not bring his equipment in and clean it again. He explained it was not necessary because the stains could not be fixed. He proceeded to spray deodorizer on the carpet and told us that would be the best he could do. This did not fix the problem. I bought throw rugs and placed them over the large stains and foul odor areas so my family and I would not have to walk on that area of carpet and the rugs could be washed frequently. 5. Toilet seat – The toilet seat/lid combination was broken at move in and noted on our move in condition form. 6. Broken blinds – Broken blinds were noted on our move in condition form as well. The deductions were in the amount of $431.22. The company stated that they would return the charge for broken blinds, toilet seat, and garage door repair in the amount of $178.82. All of the charges are preexisting and documented in the move in condition form. The home was in disarray upon arriving with a clogged air conditioner, damaged fence, and stained and foul odor on the carpets. A move in condition form, move in inspection, pictures, and neighbor witnesses can all be provided if needed to prove claim. I am filing suit on the 26th of July, 2013 if they do not return my full deposit.

Desired Settlement: $431.22 refunded

Business Response: We spoke with the owner of the property and the owner agreed to release the full amount of the security deposit to the tenant.  The tenant was a great tenant during their stay at our property. This dispute was resolved within 24hrs of it's occurrence.  Because of our expeditious response we request that, with the consent of the complainant,  this negative complaint be struck for the record of the better business bureau. 
 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: In order to receive my deposit back I had to demand it.  I had to write multiple emails, make multiple phone calls, and file complaints with the BBB and Texas Board of Realtors in order to get some attention brought to the matter.  It was assumed by Red Wagon that property damages that were pre-existing were done by me even with proof of inspections and hand written reports at move in.  I emailed multiple times stating I had not made the damages and had proof of it through reports signed by the company at move in.  They disregarded those reports.  Red Wagon has returned my entire deposit as of now.  Red Wagon still states on the Itemization of Security Deposit that the damages were all waived.  This is not a true statement considering the damages were pre-existing and not caused by my family or I.  If this complaint is struck from the record of the BBB others may be deceived also by Red Wagon Realty that their practices are fair and reasonable when returning security deposits.

Regards,

***** *** **** *****





























Business Response: When this client initially disputed the security deposit we responded immediately with the information we had at hand.  After additional correspondence we dove into more research regarding the file.  While we are apologetic that we did not come up with the resolution that the tenant initially wanted, we did in the end determine that this tenant was correct in their position.  This entire dispute and resolution was achieved in less than 24 hrs.  Red Wagon has no further position to take at this time.      

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** And **** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/24/2012 Billing/Collection Issues
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