This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Nichole Goforth, Managing Member Mr. Emmanuel Bonnassie, Director
Related BusinessesSuburbia Real Estate Services
Real Estate Real Estate Consultants Property Management Real Estate Rental Service
THIS LOCATION IS NOT BBB ACCREDITED
2251 Double Creek Dr Ste 604
Round Rock, TX 78664 (512) 310-8225 Directions
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Additional Phone Numbers
- (512) 826-8901(Phone)
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: We used this company as management of our home while we were out of the country. A couch was left in the residence when we turned it over to them. There was confusion when showing the property to rent, the management asked if they could remove the couch and put in their storage area until the place rented and/or other arrangements were made. This was in November 2012. We moved back to the states in November 2013. We have been in communication with this company since we gotten back about the couch and where it is and or picking it up. We got a response in January stating that there was another tenant's things that got moved in to the storage area where the couch was and when it was time to get rid of the tenant's belonging the maintenance team from this company, accidentally threw our couch out with the other people's stuff. At this time an estimate was given of $850.00 a check was supposed to cover the couch from the maintenance department, this was finally agreed in February 2014. Due to lack of any response about this issue that has gone on entirely too long, I feel this is the only course of action in order to get money that was promised on April 15th by the point of contact person,******* *******. As she was supposed to contact to come pick up the check for $850.00. We have emailed, text, phoned (both work number 512-310-8225 and her personal cell phone) with no communication since April 9,2014.
Desired Settlement: I want the cash or money order for $850.00 for the couch that was unauthorized to be thrown away.
This complaint has been settled. Though it was not the property management companies responsibility to repay for the couch, we have to show good faith on our part. When the owners moved out of the home in Nov 2012 they moved all of their personal belongings into the barn on the property for storage while they were gone. Maintenance removed it as a courtesy and stored it accordingly. It should not have been left in the house after the owners left the country as they hired us to get the property cleaned, and rent ready for new tenants.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: ******* ******* was the leasing agent for a home I own. Our contract ended at the end of September 2013 and I notified her that I would not be using her to represent me any longer. It is now the end of Decemeber and **** ******* has not returend the security deposit she collected from the tenant.
Desired Settlement: An amicable resolution and payment of the security deposit.
On October 10th, 2013 a payment was submitted via **** ** ******* Bill Pay Check # ******** for $1250.00.
In response to *** ********** rejection, eRealty Services would like to note that every month rents are sent out electronically. Funds are withdrawn form our account immediately. When *** ********* would notify our office that he had not received the payments (sometimes 3-4 months would pass) we would immediately investigate. Once those funds were put back into our account, we drove to Temple to make a physical deposit into his account at his Credit Union as there were none local. Again we have asked *** ********* several times if we could send funds with a signature required and this has not been an option.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/18/2012||Problems with Product/Service|
|8/29/2011||Problems with Product/Service|