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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Carbajal Realty Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Carbajal Realty Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carbajal Realty Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 02, 2007 Business started: 11/21/2006 Business started locally: 11/21/2006 Business incorporated: 11/21/2006 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000

Type of Entity


Business Management
Ms. Donna Carbajal, President Mr. Trinidad Carbajal, Co-Owner
Contact Information
Principal: Ms. Donna Carbajal, President
Business Category

Real Estate Real Estate - Commercial Real Estate Agents Real Estate - Short Sale Property Management Real Estate Rental Service Real Estate - Rentals by Individuals Real Estate Services

Additional Locations

  • 1621 James Ave

    Waco, TX 76706 (254) 235-8343

  • PO Box 32613

    Waco, TX 76703


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Complaint Detail(s)

7/25/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Carbajal is incredibly hard to work with, they are uncommunicative and are unhelpful in every way. I've tried multiple times to get information from them regarding my lease and they've never responded in a timely manner or followed up. They have taken over a month to cash checks I've sent in and have not had any communication with me regarding this issue. I've gone in to get keys to move in and they've been unprepared, not printing out forms that had been sent in months ago and saying the forms were never received.

Desired Settlement: I want Carbajal to start communicating with me and helping me with this process instead of completely ignoring my requests and being generally unhelpful.

Business Response: Thank you for  the opportunity to address your concerns and problems with moving into **** **** ***.   I have attached the lease and assorted documents that outline the items needed by all tenants before tenants and move in.  You can find this outline in the Move In Requirements singed by all tenants.   In looking over the chain of emails the lease was signed on April 17, 2014 and a reminder email was sent to all the tenants by *** **** on May 21.  This email was to let every one know the items that were still missing. 

We did receive an email from *** ******* on May 24 inquiring about adding someone on the lease,  Nothing was received from any of the other tenants. 

*** ******* did email and ask for updates during the month of June.  Due to you email regarding the check that we did not receive there were no late fee accessed to you account.  We did have checks in our office from *** ******* but he did not address how this money was to be split.  Tenants do not always pay equal amounts of deposits and rent.  That was corrected once we were able to find out how the checks were to be correctly applied.  *** ******** check did not have an address, nor did it have any return information on the check.  At this time of year we have 100s of students moving in and it can be very complicated when we don't have any address.

We do have all required docuements from *** *******,  however his roommates have not sent the required documents in order for us to release keys to the units.  This was told to the all the tenants when the lease was signed in April. 

Concerning documents not being printed.  All emails are kept and placed in folders so we are able to go back and pull any lease guaranties that have been emailed and that are not attached to the lease.  Lease guarantees waiting to be filed with sensitive information on them will not be sitting out where the general public is allowed to see.

We have tried to help *** ******* with each of his concerns and are very sorry that we can't allow our policy to change in regards to how we operate our leasing of units.

We want all our tenants to have a smooth move in and live in a stress free home.  We can't control other actions.

The required items to move have still not been received and we will work with all tenants and parents to help with the process.  The other tenants have been contacted once again and asked for the missing documents.

I understand your frustration in trying to solve this matter.  

Thank You
***** ********   *

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved