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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Carbajal Realty Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Carbajal Realty Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000
Type of Entity
Business ManagementMs. Donna Carbajal, President Mr. Trinidad Carbajal, Co-Owner
Real Estate Real Estate - Commercial Real Estate Agents Real Estate - Short Sale Property Management Real Estate Rental Service Real Estate - Rentals by Individuals Real Estate Services
1621 James Ave
Waco, TX 76706 (254) 235-8343 Directions
PO Box 32613
Waco, TX 76703
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Carbajal Realty used false pictures of poorly cleaned items in the apartment I lived at (pictures of a dishwasher that was full of dishes I've never seen - when we emptied the dishwasher entirely before moving out; pictures of a pee encrusted toilet when only females lived at the apartment and all toilets were thoroughly scrubbed down before moving out; pictures of moldy window frames that had been wiped down prior to moving out but re-molded due to Carbajal's cheaply made windows - also with large bushes outside when none had been outside while we lived there; dust laden fans, when all had been dusted prior to moving out) and charged $275 for "full cleaning". Carbajal also took over three months to return my deposit, as they mailed my check to the wrong person, and would not reissue until that person had returned the check.
Desired Settlement: Carbajal should reimburse we four ladies who lived at this apartment the entire "full cleaning" charge, and cease to charge future tenants for charges that are not theirs.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: Carbajal is incredibly hard to work with, they are uncommunicative and are unhelpful in every way. I've tried multiple times to get information from them regarding my lease and they've never responded in a timely manner or followed up. They have taken over a month to cash checks I've sent in and have not had any communication with me regarding this issue. I've gone in to get keys to move in and they've been unprepared, not printing out forms that had been sent in months ago and saying the forms were never received.
Desired Settlement: I want Carbajal to start communicating with me and helping me with this process instead of completely ignoring my requests and being generally unhelpful.
Thank you for the opportunity to address your concerns and problems with moving into **** **** ***. I have attached the lease and assorted documents that outline the items needed by all tenants before tenants and move in. You can find this outline in the Move In Requirements singed by all tenants. In looking over the chain of emails the lease was signed on April 17, 2014 and a reminder email was sent to all the tenants by *** **** on May 21. This email was to let every one know the items that were still missing.