BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that 360 Mortage Group, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for 360 Mortage Group, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Greco, Director Ms. Jessica Hays, Assistant Mr. Andrew Weissmalin, Director
Real Estate Appraisers Real Estate Loans Mortgage Brokers Financial Services Mortgage Bankers
Industry TipsFinding a financial planner
11305 Four Points Dr Bldg 1-200
Austin, TX 78726 (512) 418-6000 (866) 418-2997 Directions
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Additional Phone Numbers
- (866) 418-2997(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My credit has been hurt by 360 Mortgage Group by an event that I believe was UN-necessary.First, I have had my mortgage loan for ten years now, and have NEVER missed a payment. On February 2013 I was reported to the credit bureau by 360 Mortgage for non-payment.I have my mortgage payments taken out of my paycheck every month, and use "Bill Pay" through my bank to be sent out on the 1st of every month. Well for my February, 2013 payment it went out as normal and my payment was accepted by 360 Mortgage.Two weeks later, I received a notice stating that my payment had been rejected because "The amount received was less than the full monthly payment" as stated on the notice.I was unaware that my payment amount had changed. It had been increased by $4.90. If I had known this, I would have adjusted my bill pay. 360 Mortgage rejected my payment because it had been $4.90 short!360 Mortgage sent back my original payment back to my bank and charged me a late fee for not paying my mortgage on time for February.By the time I figured out what was going on my original payment that had been resent back to my bank was gobbled up by medical bills. I now did not have enough for my February mortgage payment.During the next several days, I spent calling 360,and explaining my dilemma. They were uncooperative and offered no solutions. In fact, they notified me that if my payment was not sent in, they would be reporting me for non-payment a second time because my March payment would be going to pay for my February payment, making my March payment late, which is exactly what happened. I adjusted my bill pay to pay the increased amount of my mortgage, sent my March payment as scheduled...however, my March payment went to my February payment, March received a late charge and I was going to be reported to the credit bureau for a second time. It was a vicious circle that I saw no end to.When I talked to 360 about notifying me about my mortgage increase, they said a notification letter had gone out in December. During this time, My father was very ill. I took time to spend every minute with him. He sadly passed away on December 10th. The letter could have very well been sent to my home, however, given the circumstances, i missed it. It has been very frustrating dealing with 360. I offered to use my credit card to pay off that "Late" payment but was told that credit cards are not accepted. Meanwhile, my credit is being hurt and late fees keep piling up.I see this as a trap. First, they accept the payment, then they deny it and send it back to my bank. Then charge me a late fee, for being late, when in fact they made my payment be late. If they would just accepted my payment sent and billed me for the remaining balance of $4.90,(which I would have been more than happy to pay the $4.90!)all of this stress/headache would have been avoided.As I stated before, I feel that this company is very dishonest and traps its clients into not only ruining our credit scores, but also, eventually causing innocent people to loose their homes. I feel that if I had continued in the vicious cycle they had trapped me in, I would have lost all that I have worked so HARD to achieve, my credit score and my home. I had to take out a small loan to STOP the vicious cycle 360 had me in. Product_Or_Service: Home Mortgage
Desired Settlement: DesiredSettlementID: Other (requires explanation) The desired resolution that I would like is that 360 Mortgage take off all of the late fees that they added to my account.
We are researching this and will provide a response as soon as possible.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|3/2/2013||Billing/Collection Issues | Complaint Details Unavailable|
|3/5/2012||Problems with Product/Service|