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School District Publishing
Phone: (800) 685-9148 Fax: (800) 699-9793 View Additional Phone Numbers 5120 Highway 6, Riesel, TX 76682
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for School District Publishing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementLee Peterson Mr. Andrew Hall, Executive Vice President Ms. Kay Peterson, Publisher
Publishers - Book
THIS LOCATION IS NOT BBB ACCREDITED
5120 Highway 6
Riesel, TX 76682 Directions
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Additional Phone Numbers
- (800) 272-4941(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Sales representative caused confusion and misunderstanding as to their affiliation, connection, or association with the ******** ************ Independent School District. Unfortunately we made payments for a previous year under the impression that they were associated with this school district. We have, on numerous occasions, requested that they remove us from any future publications and any other publication they are associated with, yet they continue to invoice us for services we do not authorize.
Desired Settlement: Remove their invoice # ******** from our records immediately and cease any future collection efforts
Contrary to the assertions contained in the complaint, School District Publishing does not assert in any manner that is associated with, contracted by, supported by, endorsed by or working on behalf of ******** ************ Independent School District.
Read Complaint Details
Complaint: *** ******* called stating he represented the City of Stony Point. We are on the do not call list but they are still calling; gave us a 800 number to call to put a compliant in ###-###-#### No body to talk to.
Desired Settlement: Fine for calling on the do not call list!
Business Response: I apologize for the delayed response; however, this is the first time I have been made aware of the complaint. I have reviewed our records and show that we did make a business to business call offering advertising space in our independent publication. Our records also indicate that our last call to ****** ****** ************ was on 08/29/13 at which time they requested we not call again, which we have not. I have removed ****** ****** ************ from our call list. Please note that ###-###-#### is a working phone number which goes to our publishing line. All phone calls are returned promptly. Paying a fine for this call is not applicable as it was a business to business call.
Read Complaint Details
Complaint: This matter involves ongoing attempts by this company to obtain payments for services that were not rendered and payments in excess of the amounts actually due. The history of this matter extends over a period of three years and involves the placement of advertising in a publication known as the “******* School Guide.” This Company holds itself out to be the owner and publisher of this Guide. In 2010 we were solicited by School District Publishing to place a 1/8 page advertisement in the 2010-2011 ******* School Guide. We agreed to do so at a total cost of $920.00. We provided camera-ready copy for the advertisement together with an initial binder in the contractual amount of amount of $200.00. Our agreement with School District Publishing stipulated that the publisher would provide us with a copy of the Guide as proof of publication, and we would thereupon pay the balance due in three monthly payments of $200.00 each and one final payment of $120.00. However, School District Publishing failed to provide the contractually required proof of publication, but repeatedly billed us for the subsequent payments. After repeated attempts to obtain proof of publication, School District Publishing reluctantly admitted that, in fact, the subject advertisement had not been printed in the 2010-2011 ******* School Guide. Subsequent to this admission, School District Publishing offered to publish our advertisement, in ¼ page size in the 2011-2012 ******* School Guide, at the original $920.00 charge. They further agreed to apply the previous $200.00 binder to this new agreement, leaving a balance due of $720.00, with the balance to be paid upon proof of publication and in the same manner as stated above. A copy of the 2011-2012 ******* School Guide, with our ¼ page advertisement in it (on page 39) was provided as proof of publication. We thereupon made the stipulated payments as scheduled. School District Publishing then initiated a series of attempts to obtain additional monies from us, both by telephone and through the mails. We have, on numerous occasions over the past three years, and at the expense of considerable time and effort, repeatedly explained the facts of this matter to School District Publishing. And we have provided them with documentary evidence in support of these facts. Instead of desisting and correcting their records, School District Publishing is continuing these attempts at unlawful enrichment.
Desired Settlement: School District Publishing will correct its account to show a zero balance and stop harrasing us.
Sorry for the delayed response.
Better Business Bureau: