Customer ReviewsforRainier Management Ltd

I recently signed a year lease on a one bedroom apartment at the ***** **** ********** managed by Rainier Properties. Just before my move in date I was informed that the prior tenant took extra time to move out, so I wouldnt be able to do a pre-walk of the apartment. When I first entered the apartment, on the day my lease began, there was a noticeably strong odor. It was difficult to determine the source of the odor because there were plug in room deodorizers running in the living room and the bedroom. I started the move in process, unplugged the room deodorizers, and it pretty quickly became clear that the odor was cat spray/urine. Abbey Road is a pet friendly building and I asked if the prior tenant had a cat, but they never answered my question. After trying OdoBan, Natures Miracle, buying fans and borrowing an ozone machine, I asked if there was an industrial cleaning of the floor that could be done. Rainier Properties did finally agree to look into having the flooring replaced (which in my mind is tantamount to an acknowledgment of the damage done by the prior tenants cat), but wanted it done while I and my belongings remained in the apartment. They ignored my requests to have my belongings stored and that I be put up in a hotel while the entire floor, except for the bathroom, was being replaced. In addition, the entire time the dialogue about and attempts to rid my apartment of the pervasive stench of cat spray/urine continued, I was also living with a ***** infestation. The building management was quick to respond and send pest control when I informed them that during my first night in the apartment I killed twenty roaches. However, there was only one day, I know because I counted, while I occupied the apartment that I didnt have to kill multiple roaches.Less than a month into my lease and I had to consider: the extent of the ***** infestation, the idea of moving all of my belongings out and back into the apartment while they replaced the floors (with no mention of compensation for the time I was paying rent, but would not be able to occupy the apartment - nor mention of where I would stay while my home could not be occupied), and not knowing if replacing the floors would solve the cat spray/urine damage or if the damage was in the walls that were painted over. I decided it was in my best interest to ask Rainier Properties to break my lease. I believe that Rainier Properties knew about both the ***** infestation and the damage done to the apartment by the prior tenants cat. They did not take the necessary steps to make my new home a decent, safe, and sanitary environment. Instead, I was subjected to five weeks of cleaning, sanitizing, deodorizing, and being repulsed by the living space I was paying to be in. When I wrote and asked Rainier Properties to break my lease I also asked for them to return my deposit and all the rent I had paid because it didnt feel right to pay them to torture me. They said that I was lucky that they agreed to break the lease without financial penalty. Strangely enough, I do feel lucky not to be in that apartment anymore.

It's always unfortunate when anyone has a bad customer service experience and we take it very seriously. As soon as the odor was reported we acted immediately to try and resolve the situation. We gave the resident the option of staying or breaking her lease which we did not have to do. However to ensure good customer service we agreed to do so. We would not have had to move all of her belongings out to replace the floor and we were not absolutely sure that was even the issue, which it wasn't. We were able to resolve the situation without replacing the floor and have no pest issues in the unit to date. We are very sorry she had such a bad experience with us and would be happy to help her in another unit if she should ever need assistance with a rental. We would welcome the opportunity to change her experience with us.