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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Port Aransas Escapes LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Port Aransas Escapes LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Port Aransas Escapes LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 31, 2010 Business started: 02/01/2009 Business started locally: 02/01/2009 Business incorporated: 10/31/2008 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Real Estate Commission
PO Box 12188, Austin TX 78711
http://www.trec.state.tx.us/agencyinfo/default.asp
Phone Number: (512) 936-3000
general.delivery@trec.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Donna Schabilion, Owner Tracey Gaines, Owner
Contact Information
Principal: Ms. Donna Schabilion, Owner
Business Category

Property Management Real Estate Rental Service Vacation Rentals


Additional Locations

  • 1900 State Highway 361

    Port Aransas, TX 78373 (361) 749-2300

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Complaint Detail(s)

12/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This was our 3rd year to stay at ********* ****** and we were extremely disappointed and disgusted. We were in room 508 which was comparable to an hourly rate motel on I-35. It was HORRIBLE! The carpet throughout was stained, every A/C vent was blackened with mold, many doors, walls, and trim pieces were extremely worn, broken, and barely patched, the sinks and showers did not drain properly, the toilet wobbled upon sitting, and there was trash on the bed upon arrival. (Can provide pictures if needed.) I feel that this was not only the property owner's responsibility of basic upkeep, but even more so the PROPERTY MANAGER'S responsibility to ensure a certain standard of property cleanliness and maintenance. The property manager is providing hotel services on behalf of the owners, and these services were far below par. Routine inspections and certain maintenance and updating standards should be required from the owners in order to allow their participation in the rental program. It is ridiculous that we were placed in a unit of such poor quality and then only upon complaint were we placed in a unit of supreme quality. I feel very taken advantage of that I was charged, the same full price rate and was knowingly placed in a such a horrible filthy unit vs. a nice updated unit. Our stay was paid for partially with a ******* voucher sold by this company. Obviously, this business was trying to bring in more business and chose to treat the new clients horribly. As a result, it looks like they have received nothing but negative reviews and clients that will not return. I gave them plenty of opportunity to make things right, and made sure to notify ALL parties connected to the management and ownership of the business. I don't feel that these excuses and lack of attempts to correct the problems are professional at all, nor are they what is to be expected from seasoned real estate professionals that these people claim to be.

Desired Settlement: Complete Refund $199.00

Business Response: Definately, this lady had some legitimate complaints.  I personally inspected the unit, after her departure and the owner of the unit has been inform that it needs some work. 

She purchased a ******* for $199.00 for the 2 nights.  With her first complaint, she was moved to another unit, which was much nicer.  Also, on 10/9 we refunded her $80.87, which is our share of the *******.  The rest of the refund will have to come from *******, we have no control over that.  

Sincerely,

***** **********
*****
Port A Escapes
361-749-2300


Consumer Response: Complaint: *******

I am rejecting this response because:

The $80.87 refunded was NOT Port A Escapes “share of *******”. 
It was the amount reflected on the receipt (provided by Port A Escapes)
for the “departure clean” and “taxes” – 
the overage of fees not included in the ******* purchase price of
$199.00. 

*******
does not issue refunds for poor services on behalf of the business. ******* and
the business which they represent have an agreed upon contract for which they
each receive a portion of the sales of vouchers.  ******* sells the vouchers and collects the
funds.  Following the sale, *******
issues payments to the business for their portion of the sales.  Typically this split is 50/50.  In order for the ******* funds to be refunded
to me, the business would have to provide a refund to me directly.



After 1 totally
unacceptable night in the slum unit 508, we spoke with the office staff on
duty.  The only solution that they could
provide was to move us to another available unit (mind you, this was quite a
pain to take our time, complain about sub-standard accommodations, and move ALL
of our belongings mid-trip… not a good idea of vacation.)  We were told to contact the *****, ******, on
Monday, and that she would be able to take care of us and make things
right.  After all of this time and
effort, this is where we are -- very little cooperation, acceptance of
responsibility, or desire to make things right for a repeat customer.  Rather, this business has chosen to
repeatedly point blame and responsibility on others such as ******* and the
property ***** of the horrible unit.
Regards,

***** ****

Business Response: We will refund Ms. **** a full refund of $199.00 today.  She will receive a check in the mail.
***** **********
Port A Escapes
361-749-2300

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** ****

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/15/2013 Advertising/Sales Issues
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