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Description

This company offers property management and real estate services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Boardwalk Real Property Management Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Boardwalk Real Property Management Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Boardwalk Real Property Management Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 01, 1994 Business started: 04/17/1986 in TX Business started locally: 01/01/1986 Business incorporated: 04/17/1986 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Real Estate Commission
PO Box 12188, Austin TX 78711
http://www.trec.state.tx.us/agencyinfo/default.asp
Phone Number: (512) 936-3000
general.delivery@trec.state.tx.us

Type of Entity

Corporation

Business Management
Mr. Stephen Foster, President
Contact Information
Principal: Mr. Stephen Foster, President
Related Businesses
Stephen D. Foster & Associates
Business Category

Property Management


Additional Locations

  • 2141 NW Military Hwy Ste 101

    San Antonio, TX 78213 (210) 340-1717

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

6/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I leased a property from this company and at the end of the lease they provided "Move-Out Instructions" that only required the walls to be cleaned. After moving out, they keep $175 from my deposit for touch up paint which was not a requirement under the lease nor the move out instructions provided.

Desired Settlement: I want the $175.00 that they unfairly kept back.

Business Response: I appreciate the letter from our former tenant.  The property in question was a new home and she was the first person to occupy it.  She left the home in excellent condition with the exception of the items that were mentioned in her security deposit reconciliation.  We have had written communication from her about this all of which we have answered.  I believe that this may be a miss understanding of what is deductible.  I also believe that she may not be aware of these damages because some of the damage may have happened while she was moving out as they appear to be scrapes to the wall as items were moved past them.  Pictures of these damages are attached.  According to the lease that she signed, paragraph 10.D.1. Landlord may deduct reasonable charges from the security deposit for: (q) cost to restore walls, flooring, landscaping or any alteration to the Property not approved in writing by Landlord: and paragraph 17.D.3 & 6. Prohibitions: Except as otherwise permitted by law, this lease, or in writing by Landlord, Tenant may not: (3) make holes in the woodwork, floors, or walls, except that a reasonable number of small nails may be used to hang pictures in sheetrock and grooves in paneling: (6) alter, replace or remove flooring material, paint, or wallpaper.  The tenant was charged the $175 that it cost to have these items restored.  I was not able to attach a copy of the lease due to the limit of attachments but will be glad to send one if requested.

Thank you,

Stephen D. Foster
President
Boardwalk Real Property Management, Inc.



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Consumer Response: Complaint: ********

I am rejecting this response because:

I reviewed the pictures and also have up close video of the alleged damages and the touching up of the small specs on the walls do not merit taking $175.00 from my deposit.  You are in the property management business and most likely have a handyman in staff or connections to people that can repair the allege damages for $25.00 or less.  
 
Regards,

****** ******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

8/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I moved out of ***** ***** ***** on 18 Jun 13 officially. That is when I turned in my keys however, had stopped living there the week prior so that the painters and cleaners could get the home inspection ready. I was expecting 945 (my full deposit) returned to me and only received a little over 200. I was charged by Boardwalk for painting, cleaning, and hauling away trash. These are all things I had paid for. I was also over charged for replacement of broken blinds and repairs for a toilet paper holder and a shower head. I replaced the shower head and paid someone to come put it in for me however, I was charged anyway. This is ridiculous. Instead of repairs being made on the house by the owner, I was constantly refused and told that the owner was not going to pay for the repairs even though the items in the house would be broken toilets or shower heads or fences. I am 100% disabled through the military and I can't work, I can't do repairs either. Boardwalk did not assist me and for four years my rent increased on a house that was paid for so I assumed some of that money was going to go to repairs and it did not. I spent 945 of my own money to pay for the house to be be cleaned professionally and repainted and gave me an invoice showing they spent an additional 600+ that is impossible. The house was being shown while I was still in it, instead of them waiting for me to move out. It is very possible that anyone could have messed up the house and I'm being held responsible. I asked that they wait until I move out to show the house and was told I would be charged $50 per missed showing if I did not allow the house to be shown. This is predatory because any Realtor could have shown the house at any time without my knowledge. I can provide a letter from the cleaners because people were showing up to view the home even while they were there trying to clean and while the painters were trying to paint. Even people off the street who were not there with a Realtor because a sign was in the yard and the Realtors left the door open. I also have my original inventory from when I moved in detailing everything that was broken in that house and the blinds they were trying to pin on me were broken when I moved in and only cost $4 however the bill I was sent was not itemized so I have no way of knowing how much was spent on what, I just know that Boardwalk is trying to keep money for services I had paid for and I moved because of how unhappy I was and now I am filing this complaint. I gave them an opportunity to fix the issue and they sent me a letter stating they had proof that I left the house a mess.

Desired Settlement: I want the BBB to thoroughly investigate my complaint, this company should have any good standing with the BBB revoked. It should also have its license to operate revoked for a period of time to review all of its records to find out what is going on in terms of maintenance when tenants have issues.

Business Response: Member Response August 12, 2013

Customer Information:

******** *****

***** ******* ***

*** ********* ** *****

ID: *******

RE: **** ***** *****

We have reviewed the move-in documents that the tenant completed and have agreed to refund the tenant $263.05 for the cost of replacing the blinds and is being sent along with the invoice that we received from our make ready vendor. 

However, the other charges will remain, The afternoon of the day the tenant returned the keys our property manager went to the property and took numerous move-out photos. I would advise the customer to contact the people who she hired to clean, paint and replace the shower head, electrical outlet covers, missing globe and toilet paper holder and ask for a refund as much of this was not done. I will be happy to supply the customer with photos of the broken toilet paper holder, no shower head and numerous walls that needed to be painted as well as items left in the property that needed to be disposed of. What the tenant was charged is exactly what we were billed by the make ready vendor.

With regard to the showings and possible charges for not allowing the property to be shown, these are all mentioned in the lease that the tenant agreed to and signed before moving into the property. No tenant is obligated to show any of our properties to anyone that is not accompanied by a real estate agent.

I apologize for any inconvenience.

Thank you,

******* ** ******
President / Broker

Consumer Response: Complaint: *******

I am rejecting this response because:  I want the pictures that verify my home is in fact the home in question as the pictures should have and could have been included when I complained to the company and the company decided that it would not refund me money for items that were already inventoried as missing or broken to include electrical covers in the house.  The money that is being sent is not all I am due.  I had an employee from Boardwalk use a key to come into my home by mistake in order to document the items that would need to be taken care of at the customer's expense.  I had to buy a key for the lock box because one  of the broker's took the key so stating what the broker's will and won't do this company can't vouch for as I have the email traffic about the key missing and how I was treated by boardwalk regarding the matter as well.  I have no clue who was coming and going since a key was stolen from the box and ***** *** was aware.  She (the boardwalk employee) broke the key off in my lock, I got it out, and she had to replace it.  I had to wait for her to go to home depot to get the replacement as I had a medical appointment to attend and a friend present to drive me to it.  She returned and  apologized profusely for coming in as she stated "I apologize, I am truly sorry, I was told to come inventory this house and I didn't know that this house was not empty yet.  I really am sorry.  I saw the sign in the yard and am positive this is the house I was sent to."  I want my entire deposit back.  Boardwalk has made goof after goof and I will not be responsible for them cutting corners and not following protocol.  I will not stand for this under any circumstance.

Regards,

******** *****

Business Response: I am sorry that Ms. ***** feels as she does.  However, if she would like copies of the photos that were taken the afternoon that she moved, we will be happy to provide them for her.  I have provided 4 of them with this email.  Also, the only employee from Boardwalk that visited the property while she was present was *****.  Anyone else was probably an independent real estate agent showing the property to a client or previewing it.  All showings and previews are scheduled through Centralized Showing Systems and a call is placed with the tenant notifying them of the time.  We have already refunded the $263.05 for the replacement of the blinds to Ms. *****.  No other funds will be forthcoming. 

Consumer Response: Complaint: *******

I am rejecting this response because:  I am fully aware of who ***** *** is as well as his gender.  The individual that came to my home was a woman of Latin descent that apologized to me profusely for coming into my home as well as breaking off the key in my lock.  I had a sick child with me at the time.  I was watching the child who was not allowed to attend school because he had a temperature.  He is witness to what happened as this was not a small child but a kid that was given a gift by the Latin woman who scared him when she came in unannounced and unexpected.  She made it clear she was there under boardwalks orders.  I have enclosed the invoice as well as a letter from the company that cleaned my home and did the lawn care, along with the proof that they were present when the painting of the walls in my home took place.  I want all of my deposit returned and will continue pursuing this matter.  Boardwalk has not acted in good faith or utilized even good business practices.  They have not operated above board and I am for lack of a better word DISGUSTED.  I saw no pictures in this complaint so again, I want a copy of these "pictures".

Regards,

******** *****

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

12/17/2012 Problems with Product/Service
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