BBB Accredited Business since
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This company offers property management and real estate services.
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A BBB Accredited Business since
BBB has determined that Boardwalk Real Property Management Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Boardwalk Real Property Management Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000
Type of Entity
Business ManagementMr. Stephen Foster, President
Related BusinessesStephen D. Foster & Associates
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I moved out of ***** ***** ***** on 18 Jun 13 officially. That is when I turned in my keys however, had stopped living there the week prior so that the painters and cleaners could get the home inspection ready. I was expecting 945 (my full deposit) returned to me and only received a little over 200. I was charged by Boardwalk for painting, cleaning, and hauling away trash. These are all things I had paid for. I was also over charged for replacement of broken blinds and repairs for a toilet paper holder and a shower head. I replaced the shower head and paid someone to come put it in for me however, I was charged anyway. This is ridiculous. Instead of repairs being made on the house by the owner, I was constantly refused and told that the owner was not going to pay for the repairs even though the items in the house would be broken toilets or shower heads or fences. I am 100% disabled through the military and I can't work, I can't do repairs either. Boardwalk did not assist me and for four years my rent increased on a house that was paid for so I assumed some of that money was going to go to repairs and it did not. I spent 945 of my own money to pay for the house to be be cleaned professionally and repainted and gave me an invoice showing they spent an additional 600+ that is impossible. The house was being shown while I was still in it, instead of them waiting for me to move out. It is very possible that anyone could have messed up the house and I'm being held responsible. I asked that they wait until I move out to show the house and was told I would be charged $50 per missed showing if I did not allow the house to be shown. This is predatory because any Realtor could have shown the house at any time without my knowledge. I can provide a letter from the cleaners because people were showing up to view the home even while they were there trying to clean and while the painters were trying to paint. Even people off the street who were not there with a Realtor because a sign was in the yard and the Realtors left the door open. I also have my original inventory from when I moved in detailing everything that was broken in that house and the blinds they were trying to pin on me were broken when I moved in and only cost $4 however the bill I was sent was not itemized so I have no way of knowing how much was spent on what, I just know that Boardwalk is trying to keep money for services I had paid for and I moved because of how unhappy I was and now I am filing this complaint. I gave them an opportunity to fix the issue and they sent me a letter stating they had proof that I left the house a mess.
Desired Settlement: I want the BBB to thoroughly investigate my complaint, this company should have any good standing with the BBB revoked. It should also have its license to operate revoked for a period of time to review all of its records to find out what is going on in terms of maintenance when tenants have issues.
Member Response August 12, 2013
Business Response: I am sorry that Ms. ***** feels as she does. However, if she would like copies of the photos that were taken the afternoon that she moved, we will be happy to provide them for her. I have provided 4 of them with this email. Also, the only employee from Boardwalk that visited the property while she was present was *****. Anyone else was probably an independent real estate agent showing the property to a client or previewing it. All showings and previews are scheduled through Centralized Showing Systems and a call is placed with the tenant notifying them of the time. We have already refunded the $263.05 for the replacement of the blinds to Ms. *****. No other funds will be forthcoming.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|12/17/2012||Problems with Product/Service|
|4/11/2011||Problems with Product/Service|