If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
Phone: (855) 625-4626 Fax: (855) 625-4626 PO Box 529, San Antonio, TX 78292
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Akimbo Card meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Akimbo Card include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Houston Frost, CEO Mr. Garrett Cox, VP of Operations
Prepaid Debit/Credit Cards
Alternate Business NamesAkimbo Financial Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3463 Magic Dr Ste 202
San Antonio, TX 78229 Directions
PO Box 529
San Antonio, TX 78292
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My Akimbo Prepaid Visa Debit Card has been restricted since October 2013. I have a balance of $745.14. I have sent in requested documents numerous times, even a Notarized Affidavit of Identity. When I call, I get the run around. I'm told to call back, or call another number, or send an email. I am thoroughly exhausted trying to get information on my OWN MONEY & ACCOUNT. I have requested for my Akimbo Account to be closed & send me the remaining balance, but Akimbo has not acknowledged any of my phone calls, faxes, or emails. Please help.Thank You
Desired Settlement: Either take the restriction off of my Akimbo Prepaid Visa Debit Card Account, so I can pay bills & spend my money or close my Akimbo Prepaid Visa Debit Card Account & send me my $745.14 ASAP
This individual provided identifying documents which were determined to be altered or otherwise counterfeit by our issuing bank, The ******* Bank, Member FDIC. The ******* Bank identified numerous discrepancies and abnormalities in both the state ID card and the Social Security card provided by the customer. The same falsified state ID card was shown to a Notary Public in order to obtain the 'affidavit of identity' that was provided to Akimbo and The ******* Bank, and so this affidavit was also not honored.
Thank you for the prompt response, I appreciate your help with this matter.
It was not until this account had a temporary block placed on itm that these documents were requested and subsequently provided by the individual. Upon review of these documents, multiple irregularities and inconsistencies were found by the Fraud Department of ******* Bank, and these documents were then deemed counterfeit or otherwise altered.
|1/28/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|8/24/2012||Problems with Product/Service|