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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Akimbo Card meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Akimbo Card include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Houston Frost, CEO Mr. Garrett Cox, VP of Operations
Prepaid Debit/Credit Cards
Alternate Business NamesAkimbo Financial Inc
3463 Magic Dr Ste 202
San Antonio, TX 78229 Directions
PO Box 529
San Antonio, TX 78292
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My Akimbo Prepaid Visa Debit Card has been restricted since October 2013. I have a balance of $745.14. I have sent in requested documents numerous times, even a Notarized Affidavit of Identity. When I call, I get the run around. I'm told to call back, or call another number, or send an email. I am thoroughly exhausted trying to get information on my OWN MONEY & ACCOUNT. I have requested for my Akimbo Account to be closed & send me the remaining balance, but Akimbo has not acknowledged any of my phone calls, faxes, or emails. Please help.Thank You
Desired Settlement: Either take the restriction off of my Akimbo Prepaid Visa Debit Card Account, so I can pay bills & spend my money or close my Akimbo Prepaid Visa Debit Card Account & send me my $745.14 ASAP
This individual provided identifying documents which were determined to be altered or otherwise counterfeit by our issuing bank, The ******* Bank, Member FDIC. The ******* Bank identified numerous discrepancies and abnormalities in both the state ID card and the Social Security card provided by the customer. The same falsified state ID card was shown to a Notary Public in order to obtain the 'affidavit of identity' that was provided to Akimbo and The ******* Bank, and so this affidavit was also not honored.
Thank you for the prompt response, I appreciate your help with this matter.
It was not until this account had a temporary block placed on itm that these documents were requested and subsequently provided by the individual. Upon review of these documents, multiple irregularities and inconsistencies were found by the Fraud Department of ******* Bank, and these documents were then deemed counterfeit or otherwise altered.
|1/28/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|8/24/2012||Problems with Product/Service|