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BBB Accredited Business since
Phone: (254) 774-7211 Fax: (254) 231-4264 ---, Temple, TX 76501
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A BBB Accredited Business since
BBB has determined that Blount's Speedy Rooter, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Blount's Speedy Rooter, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jimmy Blount, Owner
Plumbing Drains & Sewer Cleaning Septic Tanks & Systems Contractors & Dealers Bathroom Remodeling Propane Gas Plumbing Septic Tanks & Systems Cleaning Plumbers Plumbing - Renovation & Repair
Service AreaThis company serves Temple, Killeen and the surrounding service area.
Industry TipsSelecting a plumber or plumbing contractor Tips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
Temple, TX 76501 (254) 774-7211 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On Sept 18, 2014 ******'s Speedy Rooter connected the special water meter I had paid the city to monitor the water used for my grass sprinkler system ($428). I was informed by the ****** ****** **** Water Utilities that I had to pay a plumber to hook up the special meter to my sprinkler system. Did not know this. You have on file my BBB complaint against the city on this issue. ******'s Speedy Rooter came out and connected the special meter to my sprinkler system. The gentlemen was using a note pad for all the transaction and for me to sign. I gave him my credit card info to pay $515.21 for the services. I have requested at least 3 times by email for them to send me an invoice for services. I even went to their website and filed in their drop down menu for requested services a request for an invoice with all my information. I have not heard anything from them and it has been over 3 weeks.
Desired Settlement: All I have been requesting is an invoice of the complete explanation of charges. I need to keep this on file for the expenses done to this home. Thank you.
From: ****** ******* ***************************************
In order to get you some communication quickly, I am responding to your request below.
I have my ******* ******* looking over the information.
We hope to have you an answer by tomorrow end of day.
If you have any other questions please let me know.
Otherwise, we will talk tomorrow.
Have a wonderful evening,
****** ******* ****** ******* ******** ****** ****** ************
I have spent some time reviewing your invoice with my ******* *******. I wanted to reach out to you in regards to your questions. Please be assured that we strive to service our customers with curtesy, professionalism, and efficiency. It is not typical behavior for us to not respond to our customers. I see an email to a member of our team that was on vacation. Since these findings we are going to put in some checks and balances so that this doesn’t happen again. It is unsettling to me because we do follow up with our customers to get a response about our services. I do see history of three attempts to contact you during the week and the week after the work was performed. After receiving your email yesterday I did add your email address as a way to get in contact with you.
To address the lack of detail on your invoice… our technicians bill from a flat rate system. We do not bill by the hour. In using this type of system your invoice amount is established prior to the work rather than after. An itemized invoice from us looks like the price of each task preformed. In this situation, the job total of $558.12, would be the only price since this was the only task preformed (less any discounts). At this time we were offering your 5% military, $15 food drive (which goes to our local food pantry – Food For Families). I hope this will clarify why you received the invoice in the manner in which you did.
Should you have any further questions or concerns please feel free to contact me.
****** ******* ****** *******
Read Complaint Details
Complaint: We called 7:30 am Saturday 8/17. ***** answered the phone. I asked about their weekend rates and she stated the cost is $49 for them to go out. I said ok. Their plumber came out and worked for just under 2 hours that Saturday and could not repair the problem. He said he couldn't replace the faucet because he didn't have the parts. He would do it Monday. He explained the bill would be $400. We were required to purchase the parts on Monday. He came Monday and worked for just under 2 hours and completed the job. We received the bill and it was $744.26I understand it was weekend rate on Saturday for under 2 hours. But $183.25 per hour total is totally unreasonable! I called and spoke to ***** and she said they did not charge by the hour but by the job. I explained to her it was just labor as we purchased the parts separately. We were quoted $400. She said the $400 quote was just for Saturday. We were not told anything different about the price until the job was completed. We have been cheated by extremely over-priced services. I pray they will honor their $400 quote which is more than reasonable as it is $100 per hour.
Desired Settlement: I pray they will honor their $400 quote which is more than reasonable as it is $100 per hour. There by giving us a $344.26 refund.
Better Business Bureau: