Business ProfileforTietze Plumbing Heating and Air LP

TIETZE PLUMBING agreed to install at our house tankless heater and water softener system. During that time TIETZE PLUMBING representative has verbally and in writing promised and advised that we will receive 15 year manufacture warranty on tankless heater, 5 year parts and labor warranty through Tietze Plumbing and 10 year manufacture warranty on water softener system. It was promised that during the 5 year TIETZE warranty any issues we have will be resolved without any cost or fees to us. Few months later we noticed that water softener was not performing it's REGENERATION CYCLE as required by manufacture for proper operation. We called TIETZE PLUBMING and explained the issue, to which we were told that technician will arrive. When technician arrived he stated he didn't see any issues and that system was operational, even though he could not verify if in fact system did perform it's regeneration cycle. We then were told by TIETZE plumbing that we must pay a service call fee. We explained to the representative that system is under TIETZE full 5 year labor and part warranty and no fees should be collected. A month later we noticed that water softener still did not perform it's regeneration cycle again and we called TIETZE PLUBMING again to send out technician to resolve the issue. This time, TIETZE PLUBMING stated that they will send technician but we have to pay them for previous service call and additional fee for the second call. We again explained that system is under full warranty and no fees should be collected at any time during 5 year period. TIETZE plumbing refused to send anyone, holding us a hostage till we pay the requested fees. On the second service call, the technician did acknowledge that system did not perform regeneration cycle since installation due to possible system reset during power outage at the property. Technician further acknowledged that homeowners did not make any modifications to the softener or heater after installation.