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BBB Accredited Business since
Phone: (210) 698-9790 Fax: (210) 698-9550 24123 Boerne Stage Rd Ste 205, San Antonio, TX 78255
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A BBB Accredited Business since
BBB has determined that Texas Plumbing Diagnostics LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Texas Plumbing Diagnostics LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Dixie K. Bishop, President Mr. Norwood Davis Bishop, Vice President
Plumbers Plumbing Drains & Sewer Cleaning Water Heater - Tankless Water Softening & Conditioning Equipment Service & Supplies Water Treatment Equipment,Service & Supplies
Alternate Business NamesTPD Plumbing
Industry TipsSelecting a plumber or plumbing contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
24123 Boerne Stage Rd Ste 205
San Antonio, TX 78255 (210) 698-9790 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On 8/8/14 Texas Plumbing Diagnostic sent *** ***** to stop a water leak in my garage. He promptly fixed the problem; however, he made it very clear the leak came from inside the house and he needed to find the second leak. He started in the laundry room by making a big hole in the wall, but no leak was found. He proceeded to the master bathroom making another hole under the lavatory, destroying the cabinet and wall beyond repair. There was NO LEAK and NO MANIFOLD. *** insisted the leak was under the floor too small to be detected, and he needed to re- route the water line through the attic to prevent further water damage, mold, mildew. Mr. ***** never informed he charges $48.00 per foot or attic fee. Mr. ***** came back 8/13/14 to finish the job with *****, his assistant, arriving late like the first time. When he finished he presented me with his illegible description of the job that I could hardly read. After I signed the invoice he asked his assistance for the White Out erased and made changes without my approval. I found his actions fraudulent and illegal, and I refused to pay him $2,352.00 in addition to $1,429.00 paid the previous week. He angrily threatened me to call the police and yelled:”I will put a lien on your house, you will hear from my lawyer". I thought he was going to hit me. I need to clarify that when he arrived on 8/8/14 he said he will not charge me $ 149.00 for the diagnosis and assessment if I agreed for him to do the job. He will charge me $75.00 an hour He charged for cutting 2 manifolds where there was 1 in the garage $466.00. Plus 2 water leaks @ $ 175.00 an hour. There was only 1 leak in the garage . There was NO SECOND LEAK DETENTION. Furthermore, Mr. ****** **** came and used an electronic devise capable of detecting traces of humidity, water leaks, mold/mildew beneath the floor and walls. There were none except humidity in the garage area of my house where the leak started. In Addition to $3,781.00 that Texas Plumbing Diagnostics is asking me to pay, Mr. ***** left me to repair/paint three wall plus the replacement of the bathroom cabinet. Cost: $1,500- 2,000. Two days later I called Texas Plumbing to complain. They reply with an invoice for $2,352.00.
Desired Settlement: Since I already paid $1,429.00 On 8/8/14, I believe the only amount owe to Texas Plumbing Diagnostic is$852.00. Total $2,281.The 1-1/2% was never discussed. In my opinion, *** ***** is a liar and a crook to say the least.
We are within our rights to file a Theft of Service report with the Police, and have been considering this since the job was performed and Ms. ** ** ***** refused to pay; we do not wish to file charges, but we feel that Ms. ** ** ***** is not holding to her agreement to pay for services rendered.
This is my second response to Complaint No. ********. I will refer to work performed by Texas Plumbing Diagnostics, Inc.’s technicians, and recorded on Invoice No. ****, dated August 13, 2014.
I am attaching a copy of the above referenced Invoice. You will notice that Ms. ** ** *****’s signature is on the line authorizing the work, acknowledging responsibility for the work and stated charges, as well as the line at the bottom, where she signed that she was 100% satisfied with the work, stated charges were satisfactory, and the work area was left in good condition.
Our technicians arrived on site at 9:30 a.m. Ms. ** ** ***** complains that they arrived late; however, my technician informs me that they were trying to contact her with no result, and later learned that Ms. ** ** ***** had left her phone in her car. The technicians were, in fact, eager to get an early start, as they knew they would be performing a water line reroute through the attic. They worked on site until 5:45 p.m. on August 13th.
Our technician, *** *****, related to me that he went over the pricing beforehand. He told Ms. ** ** ***** that, if she wanted to save money, they could run the water lines exposed. He said that it would be more expensive to run them through the wall. She was very clear that she wanted the lines run through the wall to conceal them.
Ms. ** ** ***** states that *** gave her an illegible description of the job that she could hardly read. At this point, if she had questions concerning the description, or the charges, she could have asked him to go over it until she did understand.
The two technicians who were on this job are the two quietest technicians that I have. *****, the Apprentice, states that, even though *** raised his voice to be heard, “that was short of a yell.” He stated that, “the customer was exclaiming loudly most of the time.” His description of the conversation was that it was, “SLIGHTLY (his emphasis) heated,” and that, “both sides were upset.”
As for Ms. ** ** *****’s claim, “I thought he was going to hit me,” ***** says that neither Ms. ** ** ***** nor *** appeared at any time to be physically aggressive in any way. *** states, “Never once was I aggressive.”
Ms. ** ** ***** states that *** used White Out on the Invoice after she signed it, but I can not discern any place on Invoice No. **** where White Out was used. He did rewrite over his writing, which is not unusual, especially if a customer complains that he or she cannot read the technician’s writing. You are more than welcome to inspect this Invoice for yourself, to see if you observe any area that may have been altered. Generally, when you hold a document up to the light, any area touched by White Out will be obvious. Both ******* and I have checked the document for any corrections by White Out, and found none.
The only addition *** made to the Invoice was the words at the top, “Not paid 8/13/14," which Ms. ** ** ***** initialed.
The charges on this Invoice are standard charges for performing a water line reroute. Our technicians are highly skilled plumbing technicians with many years of experience, working under very difficult conditions. This particular technician gets very high compliments on a regular basis for his detailed descriptions and clarity concerning the work to be done. To call him a liar and a crook is reprehensible. He performed plumbing repairs as requested and stole nothing from Ms. ** ** *****; in fact, she is being considered for theft of services for failure to pay when services were delivered.
Ms. ** ** ***** later called our Office and complained; she said that she was unable to read the Invoice. ******* listened to her complaints, and asked when she would be able to pay for the work. She stated that she would not be able to pay until September 1st, when she was paid. Because she had stated that she could not read the Invoice, he had a copy typed for her and mailed it to her. There was no mention at this time that she would not pay the full amount.
******* called her again after September 1st, approximately on or about the 5th of September, and asked about payment. At that time, she stated that she had already sent payment. In fact, she mailed a check for $852. This is unacceptable. Ms. ** ** ***** received plumbing services (a 40 foot water line reroute) in the amount of $2,377. She was able to use a coupon for a $25 discount. We expect payment for the full amount due of $2,352.
Ms. ** ** ***** may “believe” the only amount owed by her to Texas Plumbing Diagnostics is $852, but she signed our Invoice and agreed the charges of $2,352 were satisfactory. We are sorry she now feels she does not understand the value of the work performed at her home. If she was unclear about the work, she did not display any concerns before scheduling the water line reroute to be performed.
Another possible area of concern: Apprentice ***** Ross wrote two notes regarding insurance coverage, or lack thereof. These notes (a sticky note attached to Invoice No. **** and a written note referencing both Invoice No. 5859 and ****) are also attached to this correspondence. Please note that, on the sticky note, ***** wrote that Ms. ** ** ***** “claims her insurance is responsible for payment.” *** and ***** both attest that *** talked to the insurance adjustor for Ms. ** ** ***** on August 8th, and the agent said that labor charges would not be covered. The agent, Dan Smith, whose contact information is on the attached note, stated that the call was being recorded, so you should be able to verify this information with him. Agent Smith also spoke with Ms. ** ** *****, so she should have understood that the work was not covered, but she may have been putting us off in hopes that she could get some money from insurance.
As stated previously, Ms. ** ** ***** received exactly the work described on Invoice No. ****, with two technicians working all day long to perform a water line reroute for her. We expect to be paid in full. The amount due is $2,352.
Texas Plumbing Diagnostics, Inc.
Customer Reviews Summary