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A BBB Accredited Business since
BBB has determined that Mr. Plumber Plumbing Co meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mr. Plumber Plumbing Co include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Type of Entity
Business ManagementMr. Charles Sagray, President Ms. Ally Perez, Marketing
Plumbers Plumbers - Commercial Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Sewer Contractors Water Heaters - Repairing Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Water Leak Detection Air Quality Service Propane Gas Plumbing Water Heater - Tankless Water Soft & Conditioning Equipment Service & Supplies Air Conditioning Repair Air Duct Cleaning Irrigation Consultants Irrigation Systems & Equipment Backflow Testing Backflow Prevention Devices & Services Plumbing - Contractor Air Conditioning Contractors & Systems Sump Pump Contractors Foundation Repair & House Leveling
Alternate Business NamesMr. AC Mr. Plumber Mr. Plumber/Mr.AC
Industry TipsAir conditioning repair tips Foundation repair tips Selecting a plumber or plumbing contractor Tips for hiring a contractor
7966 Mainland Dr Ste 1
San Antonio, TX 78250 (210) 492-2000 Directions
PO Box 29543
San Antonio, TX 78229
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Additional Phone Numbers
- (210) 492-2000(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: have had a yearly service contract since 1990's where they came out yearly, checked and repaired problems. Our last contract was for three years, paid in advance, for $250.00, and signed on ** September 2011, covering years 2012-2014 .They were here per contract on * September 2012, which left two years on prepaid contract. We called on * September 2013 to cancel, and get refund for last two years of contract. I was told that since most of contract(one year) had been completed, they would not issue a refund for two years of non-completed portion of the contract. This seems not only unfair but illegal since they did no work on last two years of contract.
Desired Settlement: Since they completely refuse to honor contract a full refund would be nice. However, since that is not likely, a prorated settlement for last two years, approximately $186.00 would suffice. Appreciate any and all help you could provide and thanks in advance.
Mr. ********* signed a contract for a three year service agreement on 9/**/2011. This contract became effective immediately and will expire on 9/**/2014. When Mr. ********* called to cancel his agreement on 9/*/2013, he was informed that the agreement was going into it's final year. We offer the three year service agreement at a rate of $250. A one year agreement is $125. So in essence, the last year of coverage is free and included at no charge as an incentive to our customers to opt into additional service coverage. Mr. ********* has elapsed two years on his service agreement. Our policy is to not offer a refund on any agreement that is over half way complete towards expiration. We will not be able to issue Mr. ********* a refund as he desired to cancel his contract more than half way into the term.
Business Response: Mr. *********: Please excuse the confusion as our rates have changed. You are correct that you have not received your yearly checkup for two of the three years. However, the contract is based on time of term. While one feature of the service agreement is the yearly checkup where we perform a water heater flush, it also allows the customer access to our value rate pricing and free service calls. We did offer to perform the water heater check that you were due and you did decline. Unfortunately, due to the time frame of the agreement we will not be able to issue a refund, whether the checkups were performed or not. We are still happy to honor the checkup that you are due. Thank you.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/22/2011||Problems with Product/Service|