BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Legend Plumbing Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Legend Plumbing Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Commission on Environmental Quality
12100 Park 35 Circle, Austin TX 78711
Phone Number: (512) 239-1000
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Type of Entity
Business ManagementBret G Brown, President Renee M Brown, Vice-President
Plumbers Plumbing Drains & Sewer Cleaning Septic Tanks & Systems Contractors & Dealers Sewer Contractors Kitchen & Bath - Design & Remodeling Excavating Contractors
Alternate Business NamesLegend Enterprises Inc Legend Plumbing Legend Plumbing & Rooter Legend Service Company Legend Services Rooter
Industry TipsSelecting a plumber or plumbing contractor Tips for hiring a contractor
542 N Ww White Rd
San Antonio, TX 78219 (830) 303-3335 (210) 340-8700 Directions
PO Box 310
Marion, TX 78124 (512) 346-3335 (877) 930-3335
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Additional Phone Numbers
- (830) 303-3335(Phone)
- (830) 609-3335(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|5/8/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Called Legend Plumbing for septic tank pumping and stated they could send a truck out the same day. Instead of sending a septic pump truck they sent a plumber. The plumber looked at the system, after, touched the electrical wires with a tester and stated the pump and the aerator needs replacing. I knew the pump was broken, this is why I called for septic pumping prior to replacing the pump. After a few minutes of calculations the plumber came up with a cost of over $1,800 of work needed which did not include pumping. This service was declined and the plumber tried to sale a rebuilt aerator for less and later even called back to try to sell a cheaper pump. Next I was hit up for $250 dollars. $49.50 for a response fee and $175 dollar diagnostic charge. Remember, I knew the pump was broken, I called to have my septic tank pumped in order to correctly replace the pump in an ideal condition the following Monday. I understand the response fee, however I did not call for a plumber, I called to have my septic tank pumped. I paid the requested amount but received no benefit from this company. After calling another septic company I was informed that the aerator automatically turns off in high water conditions and to replace the pump would be about $500.
Desired Settlement: The response fee and the diagnostic fees should be refunded. I called for a septic pump tank and they sent a plumber. I already knew the septic tank pump was not functioning.
Business Response: There are
I agree with the customer and once there check clears the bank I will refund them all the funds with exception of 50.00. I know there is two sides to this Story but to us the customer is the most important. Sorry my first reply slipped on my ****. Thank you for your consideration ****
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|8/7/2012||Problems with Product/Service|