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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Immediate Response Plumbing & Rooter Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Immediate Response Plumbing & Rooter Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Type of Entity
Business ManagementMr. Robert Bruccola, President Ms. Jackilene Beaman, Marketing Director
Plumbers Plumbers - Commercial Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Water Heaters - Dealers Water Heater - Tankless Pipe Inspection
Alternate Business NamesImmediate Response Plumbing & Rooter Service, Inc
Industry TipsSelecting a plumber or plumbing contractor
13106 Lookout Rdg
San Antonio, TX 78233 (210) 496-6900 (210) 429-7288 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (210) 429-7288(Phone)
- (210) 496-6900(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Have a home warranty thru *** they reccomended immediate response plumbing to come an replace our water heater. They came out on Friday late afternoon an accessed the situation. Upon there inspection we were told water heater neede to be replaced an *** would cover that. (***. Is our home warranty company) they then proceeded to inform us that it needed to be brought up to city code. Which we would have to pay for. I understood that an we agreed to that. They said they would return on Saturday 7-12-14 between 10 &2pm. This did not happen had to phone them to ask what was going on an when they might arrive was told they only had one crew on duty they would arrive when they were done with other job. I proceeded to ask why no courtesy an was treated rudely. One of the charges was a permit fee 100 dollars. The permit was not pulled an work completed with out. When I called to question that I was told they were doing me a favor an they could not pull it do to it being the weekend. I proceeded to call city they told me said permit was applied for after I spoke to company an it was done on line. They also said they could of obtained on weekend thru same on line website. I ask about inspection they said I needed to schedule that myself. The city informed me they should have done this. I ask company back for permit charge of 100 dollars an was told for what. I proceeded to say because you all did not file protocol. It could be easily an amacabily if the would do this. Thank You
Desired Settlement: Receive permit fee back.
We kindly replaced this water heater on the weekend and unfortunately the person who obtains permits does not work on Saturday. The permit was obtained from the City of San Antonio on Monday morning. We regret that the owner of the home is unhappy with the situation. We normally do not replace water heaters on the weekend but she explained that she and her family could not wait until Monday, so as a courtesy to the owner we got her unit replaced. We will not be refunding the permit fee. There has been no protocol issues violated except our company replacing the water heater on Saturday, but we thought we were helping.
|10/29/2012||Problems with Product/Service|
|2/29/2012||Problems with Product/Service|
|2/13/2012||Problems with Product/Service|
|1/23/2012||Problems with Product/Service|