BBB Accredited Business since
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This company offers residential and commercial plumbing, new construction, repairs and maintenance.
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A BBB Accredited Business since
BBB has determined that Atlantis Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Atlantis Plumbing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Type of Entity
Business ManagementMr. Robert Clark, Owner
Plumbers Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Water Leak Detection
Industry TipsSelecting a plumber or plumbing contractor
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BBB Complaint Process
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Additional Phone Numbers
- (512) 744-3311(Phone)
- (512) 401-3335 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: We hired Atlantis plumbing to replace our broken water heater. They came out and replaced it and everything looked ok. A few weeks later we noticed a puddle of water on the inside of our house on the other side of the wall from the water heater. We called Atlantis plumbing to come out and check it out and they stated the water connector was faulty or not installed properly. The water on the inside of the house caused damage to our newly installed laminate flooring. He agreed to fix it but wanted to hire his own guy to fix it who claimed to be a master carpenter of 30 years but worked in a local grocery store. The person he hired to fix it was not reliable, refuse to call us back and kept giving us excuses. Finally they came out to repair and was going to use our left over planks to fix the damaged ones. From the beginning we told them that we didn't think there was enough flooring due to the extensive damage but they assured us they did and we gave them the benefit of the doubt. They tried to look for additional planks but the laminate we had was discontinued. We let them attempt the repair with the flooring we had. As suspected they did not have enough flooring and did a terrible job of installing it. the planks did not line up properly and was very noticeable and gaps between the wall. The baseboard was improperly "matched" to the existing baseboard and was improperly installed to where they had to cut the bottom of the baseboard to fit properly. They also did not install the quarter rounds properly and left a gap in the corner. We complained to the plumber and came over to take a look at it himself. He told us we were being too picky and it looked fine to him. We spent quite a bit of money on the floor that he damaged and want it to look the way it did before. I had requested his insurance information to file a claim but he completely ignored my request. Our insurance company tried to get it as well and it went ignored.
Desired Settlement: We would like the floor to be replaced and installed properly by the contractor who originally installed the floor.
We received a call on December 3, 2012, that the water heater in the garage at **** ******** **** ***** ***** ***** *****, had burst and water was pouring out of the garage. We arrived promptly at the house and found the water heater pan full and over flowing both into the house and into the garage. We shut off the water supply and agreed that the heater needed replacement. We started draining the exiting heater and went to the store to acquire a new water heater. We replaced the old heater and installed a new heater. The water was sucked up with a wet vac and towels. Atlantis Plumbing installed a new heater and checked for leaks, but found none.
Business Response: The response to the statement of Atlantis Plumbing that the floor was originally damaged by the water heater bottom leaking is still our position. When they original called us, they had water on the floor at that time which we dried with a wet vac and towels, and provided two fans to dry out the area. Later when we were called about a leak, being observed and a puddle of water on the floor in the corner, we dried it up again, but did notice that five boards were already showing signs of damage. When we later made the repairs, we used 11 boards and replaced the corner round, even though we still believed the floor was damaged already. We did our best to repair the floor and it did look fine when we left. *** *****, Atlantis Plumbing
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.