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Description

White Knight Pest Control provides professional pest control and termite services.  We pride ourselves in first class customer service from both our teams in the office and our applicators in the field. Our synergistic approach with the office staff, our technicians, and our customers ensure that any pest issues our customers have are taken care of.  Our services are guaranteed!


BBB Accreditation

A BBB Accredited Business since

BBB has determined that White Knight Pest Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for White Knight Pest Control include:

  • 54 complaint(s) filed against business

Factors that raised the rating for White Knight Pest Control include:

  • Length of time business has been operating
  • Response to 54 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

54 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 15
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 25
Total Closed Complaints 54

Customer Reviews Summary Read customer reviews

4 Customer Reviews on White Knight Pest Control
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: March 09, 2006 Business started: 01/01/1999 in TX Business started locally: 01/01/1999 Business incorporated 01/06/2006 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Agriculture
1700 N Congress FL 11, Austin TX 78701
www.agr.state.tx.us
Phone Number: (800) 835-5832
spcb@spcbtx.org

Type of Entity

Corporation

Business Management
Alfred Henry White, President Ms. Linda Hall, Office Manager Mr. Szucceed Ly, Director of Operations Mr. Daniel Moran, Branch Manager
Contact Information
Customer Contact: Ms. Linda Hall, Office Manager
Principal: Alfred Henry White, President
Business Category

Pest Control Services Termite Control

Method(s) of Payment
Credit Cards, Checks, Cash
Refund and Exchange Policy
Our services are guaranteed.  If at anytime our customers who are on an annual service plan needs additional services, we will return free of charge.
Alternate Business Names
White Knight Pest Control Inc.
Industry Tips
Choosing a pest control company When to use a Pest Control Professional

Customer Review Rating plus BBB Rating Summary

White Knight Pest Control has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 10415 Perrin Beitel Ste. 101

    San Antonio, TX 78217

  • 1900 Fm 967 Ste A

    Buda, TX 78610

  • 371 Mill Creek Dr #3

    Salado, TX 76571

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/17/2016 Billing/Collection Issues
6/15/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up with this company at my neighbors word. They came out and it was fine the first time. Set termite monitors and then never inspected them on future visits. I know because my lawn mower ate one and they never even noticed. Then I started to have problems with WASP. Advised them and they were to come out and investigate. They came but did nothing. I ended up buying 15-20 cans of spray and killing approx 100 WASP in a two weeks time. I find the nest in the AC unit and advised them. The office tells me they will come out open the AC unit spray and remove the nest. Tech comes out and refuses. I discover the WASP going into a crevices by the pipe that feeds the gas line into the house. I ask them to go into the attic to confirm no nest since they have gotten into the walls. The office says ok and will send someone out. The tech refuses and states what they do initially in the attic last for 8 years. I'm going nuts by now. I call an insist they get me a different tech and have someone come out to check the attic. They send the same and I get him to go into the attic. He goes in the attic and stand by the hatch door and i go in to see how it's going. He's just standing there and states "well I can't hear them so they're not in here". REALLY!!! I hope they aren't that many in there that you will HEAR them. So he does nothing. I then advised the office I want out due to poor service and of course they make a bunch of promises just like before. It seems no one person talks to the other person within the company. I then had multiple calls trying to resolve the billing as they promises to wave some fees and normal monthly charges due to the poor service. Again I experienced they do not communicate with each other and received multiple emails and calls disputing the amount due, from $88 - $177 and now they have turned into collections for approx. $344 thus why I am sending this and will be reporting to the BBB. I DO NOT RECOMMEND THEM AT ALL!!!

Desired Settlement: They agreed several times to an amount around $80.00 then would change it. I am willing to pay the $80.00 dollars and they don't even have to come out for the last two visit they owe me.

Business Response: I spoke with the customer today and this issue has been resolved - ***** ****

Consumer Response: Complaint: ********

I am rejecting this response because: The Office Manager ***** **** at number ************ called and we did discuss the issues and our final agreement was that she would remove ALL CHARGES and remove from collections. I then advised that I would respond to the BBB once she has made these changes. I called her on Tuesday 06/07/2016 and today Wednesday 06/08/2016 and had to leave a voicemail both times. I have not heard back from her and the collection is still showing on my credit report with no actions taken by the company at this time. 


Regards,

******* **********

Business Response: I spoke with Mr Bustamente today and explained that it can take some time for the collections company to process the request but it has been submitted and all fees are being waived.  ***** ****

5/27/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am writing this letter because I disagree with the charges I am getting from White Knight Pet Control, and disagree with the collection activities against myself and also disagree with they statement saying that I signed a contract with them for a year. I know I never did. On June 13, 2015 a sale representative was transiting the neighborhood offering services for pet control as it was stated by my wife who was at home at the time. The representative came knocking on the front door of my home offering the service they provide. At the time my wife was at home alone with my two daughters. Because of my job as a US Merchant Marine some time I work out of the state even out side the country. At that particular time I was working out of City. I receive a phone call from my wife stating that it was a guy from White Knight Pets Control offering services. She asked me if it was ok to get the service? I told her, no because I didn't want to be locked in to a contract with none of this companies. The representative reapplied telling my wife ,that there was no contract that it was okay to try them for a month if not to cancel. I was out of Houston, working. After that we decided to try the company for a month. After the first month of service, the first bill came, so we we paid it. My wife then told me that she didn't like the work they were doing, and to cancel the service, which we did call and Cancel. A couple months later I begin receiving bill from the White Knights stating that I owe them $70.36 I made a phone and told them that we had cancel the service a month ago and so to verified the information in there system. Two month later I received another bill a that time it was from a collection agency stating that I was in collection for the amount of $254.00 for none payment. I decided to call White Knight for a second time and spoke to the customer service representative and also asked to speak to a supervisor which she was very harsh on the phone. Then she told me that because I signed a contract with them, then canceled it before a year it was the reason I was getting charged $254.00 and I was on collection. I then I asked her to show me proof of my signature. Then she asked me for my Email address to send me the service agreement. I noticed the signature on the agreement wasn't my. After reviewing the document, I called White Knight for the 3rd time with the allegation and complaining telling one of the one of the supervisor the that wasn't my signature on the agreement. I never sign any contract with White Knight Pets Control and to remove my name from collection activities. I am demanding White Knight Pets Control to remove me from collection activities and to stop harassing me on the phone trying to collect $254.00 that I don't owe them and also to remove the negative activities from my credit report I did not sign no contract with the that company as the representative told my wife when he was at my home there is no contract can cancel at any time.

Desired Settlement: At this time I would like for then to stop the collection activities, and to clear the negative information from all three credit bureau. Also to stop charging me $254.00 I don't owe because I never sign any contract with this company. My wife is a witness in this matter. Also would like to help other citizens from being victims of some of these companies that are very CORRUPT

Business Response: I spoke with ****, this issue has been resolved - ***** ****

5/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have repeatedly requested that no services be performed unless U am home. I had a scheduled appointment between 10-12 today. I arrive home @ 10:15 to find a technician in my gated back yard. When I ask what he was doing in my yard without my permission he began yelling stating that he is aware of my request but that he was told by his boss to proceed. I told him to leave my property and he began yelling again saying that he was dong his job and that I or no one else would stop him. I immediately ran in the house and called the police. This man was pacing in front of my house and finally jumped in this truck a sped off. The police arrived and I was told if he returned to call them immediately.

Desired Settlement: A formal apology . With no further contact

Business Response: a Representative from our office called and spoke with the customer this morning and this issue is resolved - lh

Consumer Response:

Complaint: ********

I am rejecting this response because:Immediately after I submitted a complaint, I was sent a bill along with an untruthful explanation of what occurred at my home. This person should not have access to me nor try and bill me for an unauthorized treatment. This business practice is not only unethical but also dangerous. You cannot just walk on to someone's property unauthorized! This is known as Trespassing!


Regards,

**** ******

Business Response:

One of our employees spoke with ** ****** on 4/26/16 below are notes from that conversation taken at the time of the call.  Additionally her account has been flagged to insure that this would not happen again.  ******** tried to call here back on 4/26/16 and I did try to call her today to offer to waive the fee for her last service and got a recording that her voice mail was full.

04/26/16::: Called customer to See about scheduling her no answer lm CF
Notes
******** 4/26/2016 2:00 CST
04/26/16::: Called **** from BBB complaint :: I let her express her concerns which are::: She stated she has asked that no one treat if she is not home she has previously been assaulted and doesn't trust anyone around her home , the tech was in her back yard with out her permission and it scared her, she stated that when she told him he was not allowed to treat that he told her im doing my dam Job and you nor the police can stop me from doing what my boss has told me to do .I filled the report with the police > I apologized for her treatment that day and assured her that each time she comes up for service that she will only be scheduling the treatments with me and we will make sure its a time she is needing and that the interior is done each time and that we make sure that ***** is never at her home again and that we will give her this service for free she said okay that sounds great thank you very much , and that she needed to go to the dog park and she will call me back and schedule to have the interior treated . again apologized and let her know i look forward to hearing from her . will try later in the day if not . CF
Notes
******** 4/26/2016 8:53 CST

FOR THE TIME BEING SHE NEEDS TO SPEAK TO ******** ONLY
Red Note
******** 4/26/2016 8:54 CST
CODE BLUE ******** ONLY::MUST VERBALLY CONFIRM OR DO NOT TREAT :: DO NOT SEND JR OR ***** :: MUST BE TIMED APPT AND CONFIRMED WITH **** :: THERE WILL ALWAYS BE SPECIFICS :: IF NOT HOME DO NOT TREAT ::: INTERIOR ALWAYS .. MUST MUST FOLLOW CODE BLUE NOTES. SHE WILL CALL COPS
Red Note Visible To Tech
******** 2/25/2016 8:54 CST

 

 

 

Consumer Response: Complaint: ********

I am rejecting this response because:I have not received a Formal written apology! I do NOT wish to conduct any further business with this Company! 

Regards,

**** ******

5/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 2 sales people from this company approached me about 5 weeks ago at my home and asked me my name. I let them do their pitch and then they asked if credit card would work best for payment and asked me if I would sign. I told them I wasn't going to sign anything and I wasn't interested. A week later 1 of them showed up and talked to my wife. She just told them we weren't interested. I just received an invoice stating that they serviced my yard and I owe them $37. I looked them up online and am finding numerous complaints against them with similar situations. They have me name on the invoice as ***** ***. My name is ***** ***. They simply wrote down my name and signed me up themselves. I don't even know if they serviced my lawn to be honest.

Desired Settlement: I want the invoice to be nulled and to never be contacted by them again.

Business Response: I spoke with the customer on 5/5/16 and the issue has been resolved - ***** ****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ***

4/22/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In Jan 2015 I cancelled my service with White knight via phone call. White knight came out and sprayed my home in FEB 2015. When I received the bill I called white knight to dispute the charge. The lady I spoke with advised I would need to send an email to cancel the service. She looked back at the notes and advised the rep in Jan had written I was only thinking about cancelling the service. I explained that was not the case. I had in fact told her I wanted to cancel. She said it would be taken care of and asked that I send the email which I did. I have never received another bill from white knight. In Feb 2016 I received a call from the collections department stating I was in collections for this service. I explained to the lady what happened but she was unwilling to listen to my story and insinuated that I was in fact lying. The conversation was escalating so I asked to speak to a supervisor or someone above her and she refused. She stated she would investigate the notes and try to speak to staff that took the calls an entire year before to see if they remembered them. I asked her to have a supervisor call me or for her to call me back. I have never received this phone call. Instead I received a letter from a collection agency stating I owe 111.86. If White knight believed I did owe this amount why did I not receive another bill after speaking with the REP in March 2015. I cleared up the discrepancy and believed there was no longer an issue. White Knight waited an entire year to contact me about this bill. I do not think this is the proper way to handle business. I also do not appreciate the way the collections person handled to phone call.

Desired Settlement: I would like this charge removed. I cancelled the service in Jan 2015. White Knight continued the service. I called to dispute the charge and believed it was taken care of. White knight waited an entire year to contact me and never sent me another bill after the charge was disputed.

Business Response: Spoke with the customer on 4/22/16 and issue has been resolved - ***** ****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company came out to my home on 02/21/2015 and asked if I needed pest control services. My home is located in a new building community so this service was needed since home is brand new and I had just moved in four prior. About a week later the company sent out someone to do the pest control, I have 13 cameras surrounding my home and observe the worker on his phone and not doing the services I had paid for. I went outside my home and ask the worker to leave my home. I then contacted **** **** at the number that was on contract ************ and expressed what I saw on camera and that I did not want the services from this company. He did state that he would come out personally and do the service. I stated to him I do not trust this company and wish not to proceed with this company since this issue start right on their first visit to my home. I have not heard from this company since that date. I then started to receive phone calls started first week of March and then today March 14,2016 which I asked to speak with Management, or Supervisor, I spoke with Customer Resolution Manager(******* ) would not give any other information except he transferred me to, (***** ) which was supervisor I stated the issue and what happened. She stated to me that I signed a contract and that I am stuck with having to pay a $200 cancellation fee. on something her company did, they sent out a person to start my service that did not do what was supposed to had been done instead he sat on the side of my home on phone smoking a cigarette. I stopped this business the first day they came out to spray not a day later not a week later but the same day. Please help me resolve this issue ******* ********* ************

Desired Settlement: I wish for this company not to blame others for what they employees do, I asked for the service but was getting ripped off when they sent a worker not doing their job. I wish for this company to no longer contact me when I know I was not in the wrong here.

Business Response: Good morning!  Our Office spoke with Ms. ********* and this issue has been resolved.  THANK YOU!

3/17/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The door to door sales representative approached me as I was watering my lawn and stated he could have someone out at my property within the hour for pest treatment and it would be a $50 service fee with 4 complimentary service calls because they guaranteed the service. The representative held the tablet in his hands and asked me to sign at the bottom for the credit card authorization of the $50 charge which I did. In hindsight I should have taken the tablet out of his hands and scrolled upwards on the tablet, unfortunately for me and to the advantage of White Knight Pest Control, I am an honest and trusting individual and took the representative at his word that I was signing for a credit card authorization. I provided my email address and was advised I would get a receipt by email. A second person came to my home the same day sprayed the windows and my backyard and was gone within 20 minutes. A month later in June 2015 I was made aware of an additional service charge to my credit card from White Knight Pest Control. It was at this time I was advised that I signed a 12 month agreement and the $50 was the initial charge and I would be charged approximately $90 every quarter for pest service. I spoke with ***** the manager and advised her I did not enter into an agreement, rather only paid for a 1 time service. She stated the contract was sent to *********************** - please note this is not my email address. I provided her the correct email address and she stated she would send a copy of the agreement and to also send the company a written cancellation request to ************************* The email was sent on June 19th 2015 to cancel the fraudulent service without additional fees or penalties. ***** with White Knight responded back confirming the cancellation request, however, did not send the service agreement. Fastforward a year and I have received a threatening call from White Knight demanding an immediate payment of $162 for a cancellation fee or they would report me to a collection agency for over $200! *******, billing manager with White Knight confirms the information from June 2015 from when I thought the issued was resolved with ***** but stated she still has to 'do her job' and collect the cancellation fee. This is absurd. I want the issue to be resolved and ended with White Knight. As of today, March 8th 2016 - nearly a year later and after several requests, I have finally received a copy of this mysterious service agreement which states nothing of a cancellation fee. I've attempted to resolve this with White Knight and actually thought the issue was resolved in 2015. I've requested to speak with the owner as the employees have had the liberty to provide misleading and false information with no liability.

Desired Settlement: To have the cancellation fee removed from my name and account and to cease any collection activity

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

From: ******** ******* ********************************
Sent: Wednesday, March 16, 2016 12:09 PM
To: info *********************
Subject: Complaint ID #******** - Resolution Reached

Good Morning, 

I contacted the owner of White Knight, Chip White at ************ this morning (3/16/16) and he has resolved the issue by removing the cancellation fee and reducing the balance to $0

thank you

******** *******

3/13/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company came to my door selling pest control. The sales person promised me that there was no contract for the service, then had me push some buttons on his tablet while rushing me through sign up. We repeatedly confirmed there would be no contract, and he said yes, there was no contract...cancel any time. I have now tried to cancel and I'm being told I can't get my 2 months of payments back, and if I cancel I'm stuck to a cancellation fee. It's supposedly all on my contract which I was told I wasn't signing. I was told it was just a release to make it so the service person could treat my property and I wouldn't' sue them if they broke something, and they wouldn't sue me if they fell in my window well.

Desired Settlement: I want my last 2 months that have been charged to me. I want my account cancelled without their early cancellation fee being charged. I contacted them 2 months ago asking for all this, and they've continued to bill me. They deny any previous contact via email or phone.

Business Response: I spoke with the customer today and resolved this issue -  Thank you

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

3/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After several months of my husband and I being unemployed we had to cut some services, one of them being pest control. We were told that we had a year long contract with White Knight. We were never presented with a contract when services began and when asked to provide such a contract they sent us a copy of an agreement to do services from the first day the young lady came out to the house offering her services. It WAS NEVER mentioned to us that this was a year contract and we claim this company is defrauding the public with such tactics. When a manager called trying to force the issue with the contract I explained the situation as well as the FACT that we never knowingly signed a contract and his response was , well you did. As the owner of a small collection agency, I can't wait to see this on legal paper. Mrs. Tybe Lee

Desired Settlement: We are not behind in payment of the services that were preformed, all we want out of this is to have the services canceled as we requested and not have any further business dealing with this company. We do not expect to see any marks on our credit report either.

12/29/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had White Knight come out to my house to do treatments. Under no circumstances did the gentleman who came to my house say anything about a contract. I asked multiple times just for reassurance and yet he still told me nothing was under a contract. Now, a little after a year later I am receiving multiple calls daily with White Knight telling me I owe them cancellation fee and a service fee when they have not even came to my house. The lady whom I spoke with specifically told me that they added on a cancellation fee because of no payment, which I was not aware of, plus I NEVER was in contract so how do I owe them a cancellation fee?! I am really frustrated because the one time White Knight did come to my residence they called me when I wasn't home to tell me he sprayed the outside of my house which not even my backyard because theres a lock on the gate. And they charged me $100 just to spray the outside of my house without consent from me! They called me afterwards saying the service was done. I am really upset and I feel like this company just lies and lies trying to get everyones money and now they are threatening me to put my account in collections. From the previous reviews I see that this is repetitive for White Knight.

Desired Settlement: I am really hoping they just call me and be honest and cancel any ongoing fees that they are trying to charge me. I just want no part with White Knight.

Business Response: I called ***** ******** and explained that she signed the 12 month agreement and initialed where it talked about the cancellation fee and the service guarantee.  She decided it would be cheaper to keep the account.  I waived a late fee in the amount of $10.83 and removed the cancel fee.  I made payment arrangements with ***** to pay the past due amount of $97.41 by January 20, 2016.  This issue is resolved.

12/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My 93-year-old mother was contacted by the sales representative who was going door-to-door about pest control services. He mentioned names of 2 other people who signed up, but she did not recognize the names. She has some dementia issues, and she did not understand that she was signing up for a year-long contract, what the total costs would be,, or what she would be charged if she decided not to continue the service. I called the customer Service number listed on her statement and after more than a 10 minute hold time was told to leave a message. and someone would get back to me. There was another "button" option to schedule a service, and by choosing that I got a live person. She looked up the account and explained that it was a year contract, the only way out of it was to pay $170 which would have been the initial service discount. I asked what the charges for the rest of the year contract would be and she said 89.99 per treatment. She said they had received 3 checks from my mom. She gave me the check numbers and amounts, the first was for the discounted rate of 29.99, there was a second check for 29.99 and the third was for 60. She has not had 3 treatments, as far as I know, only 1. . I explained to her about my mom's dementia and that she didn't understand it was a year-long contract. I asked her to cancel the contract without the 170 payment, and she said she would have to talk to her supervisor, ******, who would call me. I realize she was just a person at a call center doing service scheduling, , but it was frustrating to be unable to talk to a "live" someone at customer service number to resolve the issue. Also, when they came for the initial treatment, they knocked down wasp nests but did not even dispose of them, left them on the driveway-- and they swept cob webs from her porch light---we could have done that!! Not very professional handling of that problem!

Desired Settlement: To have the contract canceled without paying any additional fees. I feel this was taking advantage of a senior citizen with slight dementia who didn't understand what she was even signing. I have tried to contact someone locally here, and our local BBB has no information about this company or the local operations.

Business Response:

I spoke with ***** ******** on 11/30/15 and closed her mother ***** ******** account with no cancel fee and no balance due - ***** was satisfied with this resolution.

***** ****

White Knight Pest Control

12/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company contracted to perform full pest treatment of my home. They have yet to treat inside, upstairs or downstairs, anytime in 2015. Yet, they fraudulently bill by credit card for full service. Company refuses to adjust bill. I have repeatedly demanded cancellation of service agreement, for non performance. Company treated outdoors only.

Desired Settlement: Adjust my bill, to 1/3, for all of 2015, to properly reflect 1/3 services actually delivered. Cancel my service agreement, so that I can obtain a full service company.

Business Response:

******,

 

This case was resolved on Oct 22nd.  The account was closed with a zero balance per my conversation with Mr. ******.

 

Here is a copy of my notes from that day:

 

Please let me know if I can provide any additional information.

 

Best regards,

 

  ***** **** * ****** ******* ***** ****** **** ******* **** ** *** **** ** ***** ***************************

************

11/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Dear BBB, I have signed contract with this company around May-15, after several times they treatment of my house i have not satisfy with their service because even they have re-treament but my house still have same problem. (Alot of ants, spider around the house .etc) so then i have call them on september request cancel my contract, at that time their representative told me she will put an note on my account about my request no more service in the future but they still send the technician come out to do again and they keep charged me a fee. I have call them and tell them about my request but they said they don't see any note in my account. After that they tell me if i cancel my contract they should charge me $50 cancelation fee even when i sign the contract the guy who is advertise for this company told me (you can cancel contract anytime without termination fee unless you are not satisfied with their service) . Now i don't know what can i do? I think this company look like cheating the customer and want to put the trap for customer. Please give me an advise. Best regard, Toan *****

Business Response:

This issue has been resolved.  The account was closed with a zero balance and the cancel fee was waived.  The customer has been notified.  Thank you - ***** ****

 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****

11/18/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In May of 2015, my boyfriend ***** and I were looking for an organic pest control company due to the spiders we had in the house. My boyfriend saw one of their trucks and made contact and set up appointment for possible service. On May 9, a technician came out to the house whose name we cannot remember. His name is not on the contract either, only a License #. After he discussed the service plan, quarterly payment plan and scheduled treatment plan, I signed the contract. The initial service charge written on the contract was $70.36 which I paid via check that day. The service plan is written as quarterly 5X but included treatment for that day. The quarterly treatments scheduled were marked for June, Sept, Dec. and March. It is written that the service fee quarterly is $77.47. The technician did treatment outside and inside. No issues. In June, the service technician called and scheduled service with *****. The technician showed up promptly on June 15. We received a bill for service date of June 15 for $32.48 . I really didn't think much about the amount and figured since this was the first statement, perhaps I was being billed for half the quarterly payment. I sent a check in July for the amount owed . No issues. In July, I received a statement with a service date of July 15 in the amount of $32.48. I intended to call to inquire about the billing and concern about the ongoing spider issue but never did. There was a death in the family and due to the circumstances surrounding the death, I never did get to follow up with White Knight with my concerns. In August, we received another statement with a service date of Aug. 15 in the amount of $32.48. Included in this bill was an amount from July 15. At this point, there were more spiders and they were bigger in size. ***** called twice to White Knight on Aug. 14 and Aug. 26. The first call he made, he had to leave a message. There was no call back. On Aug. 26, he called again and spoke with a female manager but does not recall the name. He requested service in the interior due to the spiders. He requested a one hour notice to meet the technician at the house. We cannot be off work all day to wait for a technician to show up. A scheduled service was set up for the next day. On 8/27, there was no phone call from White Knight. There was no notification at the door that White Knight had even been there that day. At this point, we are frustrated. They are not providing the service that we signed up for, the product appears to not work and I'm confused about the billing process. After much discussion, we decide we want to cancel our contract. So on Sept. 9, ***** called White Knight again and spoke with ****. I was present during the conversation and could actually hear the conversation on the phone. He explained we wanted to cancel our contract because White Knight was not providing the service that we signed up for and the product appeared to not work. After two treatments, we expected some relief from the spiders but instead, they multiplied. We explained that after confirmation for 8/27, ***** received no phone call that day and there was no notification that anyone even came to the house that day. **** offered to send someone out to treat the interior but by this point, we no longer had trust in White Knight and their service. We again tell her we just want to cancel. She said that was fine then proceeded to tell us because we are cancelling the contract early, we will be charged a cancellation fee of $200 and something per the contract. ***** disputed this and kept telling her White Knight didn't fulfill their end of the contract so why are we having to pay the cancellation fee. The conversation ended at that point. In Sept, we received another statement with a service date of Sept. 15 in the amount of $32.48. It also included the other amounts for $32.48 from July and August. This is after we told her we wanted to cancel service on Sept. 9. On Sept. 18, I called and asked to speak to the owner. I was told that the owner is not in the office. I ask to speak with the supervisor. I'm told at that time that I was speaking with **** and she was a manager. This is who ***** spoke to on Sept. 9. I questioned her about the billing process and the service that was done on Sept 15 after we cancelled Sept. 9. I also asked again how do we know they were here on Sept. 15. Once again, we got no call or notification on the door that White Knight was here on Sept. 15. I explain that I am receiving statements for monthly amounts of $32.48 but my contract says quarterly. She stated that they bill monthly now because it is easier for the customers. I made her aware that we were not notified of the change and it was discussed that we would be billed quarterly. So then I realize at that time the monthly payment of $32.48 x 3 is $97.44. However on my contract, it is written $77.42. **** tells me that the 7 is actually a 9. I again tell her I see a 7 on my contract and $77.42 is what I was quoted when I signed the contract. **** then tells me the person that filled out the contract no longer works there but that I'm actually getting a good rate because it is actually more than $97.44 quarterly. I again tell her to please just cancel the contract. I explained again we have called to request service, no one called back, we call again and confirmed that someone would be out on 8/27 but no one called one hour prior and no notification left at the door to say treatment done. And now we have Sept 15. **** then proceeds to tell me that a technician did come out of Aug 27 and that the interior was treated. I almost can't believe what I'm hearing. I tell **** no one was home that day and no one came into the home as they were to call one hour prior. **** then says she has a signature on the service form that looks like *****' signature. I call ***** to the phone at that time and tell him he supposedly signed that they treated the interior on 8/27. He was in disbelief. We are again telling her no one was in our home that day so how could interior treatment be done. I felt like we were being called liars. I asked her to send via email a copy of the service form with *****' "signature." She tried to send but it was taking awhile to retrieve. **** asked if I would call back as it was past closing and there was no one else in the office that could help with the situation at this time. I told her I would call back on Monday. Later that evening, we did receive the service form. The "signature" was more like a scribble when someone is testing a pen out. On Sept 21, I called ****. I informed her that we received the service form and the so called signature and that it looked like a scribble. She said that they use an IPad and maybe the signature when someone signed it didn't come out clear. I repeatedly tell her again that no one was home that day, we were to get a call one hour prior to arrival to meet and no one came into the home. I even suggested that maybe her technician signed it to look like treatment was done in the home. She then pulled up the service form and states, "Oh, that's our service manager, he would never do anything like that." At this point I'm just in disbelief. **** then has me talk to ******. I explain all over again everything. I offer to just pay the $97.44 which is an overcharge anyway if she will just again cancel my contract and forget the cancellation fee and we would not have to deal with each other ever again. She again stated that we would still need to pay the cancellation fee. I then ended the conversation that I would be contacting the BBB regarding White Knight.

Desired Settlement: I want to cancel the contract with White Knight without the cancellation fees of $200 something. As far as amount owed, I would like White Knight to just balance the amount owed to zero. I paid already $32.48 which is almost half of the quarterly service in June if you go by the $77.47 quarterly payment on my contract. They did not perform service in Aug as confirmed and the product did not do anything with the spiders. As for Sept., we cancelled prior to service being done.

11/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Canceled service multiple times yet they continue to service a house we no longer live at at continue to charge for services we no longer want. At this point they are stealing from us. Not to mention the service and spray suck. Never worked...we been beaten alive from spiders a day after thier poor service....

Desired Settlement: Refund in full.....

10/26/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Dont know where to begin. This business tricked me into "signing" a paper for them to spray a year ago. It turned out it was a contract that was NEVER disclosed. Then when you try to cancel they charge you a $200 fee and have your bank info. They withdrawl from your BANK account and never come out or show up. In a year of service the product they used never worked but they only came out a total of 3 times in a year and charged me a full year. THIS IS LITERALLY STEALING from me. I read other reviews and they are doing this to EVERYONE. This needs to be stopped. Im filing charges against them and had my bank dispute this transactions.. They will not do anything to fix the problem......PLEASE help us.

Desired Settlement: I want a FULL refund minus the 3 treatments they came out and did! I will not file any other action if that is the resolution. If not I will file every action against them.

Business Response: I closed the account and waived the cancellation fee of $219 plus tax.  The customer still had one service left on her agreement and I have waived the treatment and the fee.  She has a $0 balance with us.  Please let me know if you need any additional information.

Consumer Response: Complaint: ********

I am rejecting this response because:  Well this a great that they finally made a zero balance on my account after several failed attempts to get them to respond to me.
However are they not even going to credit mefor not coming out to our house and treating our house and yard that we have paid for the entire past year?  We were charged for their service and they never even showed up.  I was expecting a partial  refund for non service.

Regards,

******* *******

Business Response:

Please find in this email the supporting evidence that White Knight Pest Control did go out and treat Ms, *******’s home.

 

We gave her the initial treatment at no charge, the cost for this would have been $219.00 plus tax; this discount was given at the beginning of the agreement.  She had 4 subsequent quarterly treatments and was on a monthly payment plan.  This means that for each treatment scheduled 3 months apart; she would make a payment every month, 3 payments = 1 quarterly treatment.  She made 7 monthly payments on 4 quarterly treatments leaving 5 monthly payments unpaid.  The total unpaid balance was $180.40.  I have forgiven this balance for services rendered along with the $219 plus tax for the cancellation fee totaling $437.72.  So in actuality we are giving her $4.66 more than she had asked for. 

 

Please note that the re-service listed was at no charge per our Service Guarantee.

 

Please let me know if I can provide you with any additional information.

 

Best regards,

 

***** **** – Office Manager

Consumer Response:

Complaint: ********

I am rejecting this response because:

Im happy that they have all their figures down, however White Knight did not come out and spray for insects like they were suppose to. I even asked them to show me the signature of who signed and they told me that it was not legible and they could not even read it or will not hold anyone to it. The funny part is that is was not even our signature because no one has been to the house. We have only seen them a total of 3 times in a year and they drafted from our bank account every month regardless of coming out. I think this is horrible business practice that a company can keep charging you for only 3 services provided. 

 

I tried to to settle this over the phone for several months and not one person wanted to treat me with respect but now that they have been reported they want to break it down.  This company has to be stopped. Look on Yelp and Google and see all the exact identical complaints and you will see an on going issue. 

I refuse to be taken advantage of. I own my own business and would never do this to any of my clients. 

Regards,

******* *******

10/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for pest control service in May. The service was to include an initial treatment then bi-monthly treatments beginning in June. Each treatment was to be for the outside AND inside of my home, I was to receive scheduling notifications 3 days ahead of time, and I was to be scheduled either after 5 or on Saturdays so the inside of my home could be treated. The initial service was scheduled at the time the contract was signed for an evening the following week. However, the treatment after that (the first of the bi-monthly treatments) was when I started having problems. I received notice on a Thursday that my service would be the following day (Friday) between 8am and 5pm. I called back when I was able to after work, letting them know not to come to my house the following day because I would not be home. They came anyway, and only treated the outside of my home. When I complained, they promised me a $25 credit because of only performing part of the service. That refund never came. I was also told I would only be scheduled on Saturdays going forward. Then today (Monday, August 3rd) I received notification that my home would be treated tomorrow during the day. Again, this is only one day notice, and again, it is during the week while I am at work. I called the company to cancel the contract after having 2 instances of scheduling handled wrong and not receiving the credit I was promised. I was told I could only cancel the contract if I paid a $150 cancellation fee. However, I do not think I should have to pay a cancellation fee when the company is the one dropping the ball, not me. I talked to several people, one of which finally agreed to lower the cancellation fee to $50. However, I still have a problem with a business who seeks service contracts then doesn't follow through with the promises it makes to its customers, only to charge a cancellation fee equal to more than 2 bi-monthly service fees after the company itself continues to give poor service.

Desired Settlement: I am seeking a refund of the cancellation fee because I cancelled the contract after the company repeatedly made the same mistakes, which made it impossible for me to receive the full service that I was paying for.

Business Response: This was resolved.  Submitted this for a refund of $50 on 8/18/2015, the refund was processed on 8/25/2015 and customer was notified.  

8/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Salesman comes to our door and tell us that they treat our front and back yard for a reasonable fee. We agreed and signed a receipt. Apparently what we signed was a contract and we were not aware. And they didn't tell us. When we wanted to cancel, there is a $150 cancellation fee. Second, they are scheduled to come to our house but they didn't show up. However they sent us a receipt for a service for $70 with a guy's picture who serviced us. We waited all day. Nobody showed up. When we call them, they were extremely unprofessional and treated us like we're lying to them. Third, their pest service is horrible. Not effective... Bugs are all around our front and back yard as if nothing has happened. Be aware, not an ethical business and in addition, their service is well below average you expect from any pest control service.

Desired Settlement: We don't want their service. We want to cancel the contract w/o any cancellation fee.

Business Response: 7/31/15 ******** from White Knight Pest Control contacted Ms. ***** by phone and resolved this issue.

8/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My husband initially signed up with your service because of persistent phone calls when we first moved in. I was pregnant with twins, and our lives were a little hectic… so he went ahead and signed up. After the first service, we noticed several ant piles all over our yard. I figured that perhaps that wasn’t something that you all noticed on your initial service… maybe I didn’t understand pest control even though we had it for three years at our other house without ant problems. So, we killed the piles ourselves, and we mentioned ant issues when the next technician came out. We asked him to please look for ant piles and nests all over the perimeter of the house. Within a week, we had 100s of ants coming in through a tiny hole near our kitchen sink. Having already lost a little of confidence in your service, I asked my husband to just take care of them. We managed to stop the ants with over the counter treatment. Then we discovered piles of wood shavings near our kitchen windows in early July. We immediately called and said we thought we had carpenter ants. Since our quarterly treatment was due, the person on the phone said they would just have our normal technician come out and bait for the ants while he was here. He did a more thorough job than the first guy, but he still seemed a little uncertain of what to do with the carpenter ants. He sprayed ant killer inside our kitchen and then sprayed what he said was just really peppermint oil along all the baseboards around the interior of our house. He then said he baited for all types of bugs all over the place outside our home. He suggested that White Knight send someone out every 30 days to bait to take care of the problem. Instead of lessening, the problem increased. So, we called again. The person on the phone said that our technician wasn’t certified to bait for carpenter ants, and that another technician would have to come out… identify the ants causing the problem, and then quote us a price for baiting for carpenter ants. He came out, stood 6 feet away from the ants, deemed them carpenter ants (he didn’t even get close enough for someone with perfect vision to see that there was an ant at all), and then said that it would be $55 for another technician to come out and bait for them. Turns out, baiting for carpenter ants is actually included in our service with White Knight. So, we were quoted additional fees for something that was included. (drilling is not included, but drilling was not mentioned nor needed at the time). Not wanting to pay an extra fee as we are already paying for enough, we tried to continue to kill the ants indoors for a short time, and then I called back this week. I spoke at length with someone I was told handles complaints and cancellations… I was under the impression I was speaking with a manager. She assured me that she wanted to take care of the problem, that she understood things were misrepresented, and that she would send out the service manager immediately… except immediately couldn’t be until Friday. Meanwhile, I was stomping on ants not only near my kitchen windows where they started, but now my living room and front entrance way as well. After talking at length, she said she’d send him at 9:00AM on Friday and that if the issue still wasn't resolved, she’d work with me on cancellation. This morning, Friday, at 9:00AM, after killing a dozen ants inside in various locations and not wanting to look at them anymore… I sat on my front porch waiting for the service manager. At 9:30AM, I called and was informed that ******* no longer worked at White Knight and no one could get ahold of the service manager. I was told it was probably because he was driving to my house and couldn’t talk on the phone while driving. So, I asked to speak to a supervisor. The supervisor confirmed that ******* no longer worked at White Knight and that she had (because she no longer works there, she can be blamed for all sorts of things) written down the appointment incorrectly and the service manager saw it as a window of time instead of 9:00AM. Later in the conversation, I was told that the service manager actually was not out on jobs… instead he was stuck at the office having to wait for payroll to arrive via fedex before he could come to our house, but he would put everything else on hold after payroll and be there by 11. Meanwhile, I explained for the third time that as a full-time working mom, I had other commitments myself that could not infinitely be placed on hold for someone to come by at some point and deal with the ants. Note here that this ant problem was small and minor when I first called. It is now in at least two different locations and heading towards two others. I was told that one month of the service fee would be waived and the manager would bait today for the carpenter ants. I asked instead that they cancel my service immediately and comp the cancellation fee instead of a month’s payment. After dealing with pest control that has resulted in 3 types of ants running rampant in various locations around my house (not just the carpenter ants mentioned above), I felt I had already paid plenty of money for nothing. Instead, I was charged half the cancellation fee. I paid it because I saw no other way out and did not want my house touched again by this service.

Desired Settlement: I desire a refund for the $62.51 that I paid today for 1/2 a cancellation fee. I feel that I have been paying for service for the past 6 months that has not been provided and therefore have already paid more than enough for nothing. I am not requesting a refund of the funds I have already paid for lack of service, but I do feel the cancellation fee should have been waived especially since I now have to pay for a new company to come out and fix the problems.

Business Response: This issue has been resolved; I spoke with ** ******* and we will be issuing a refund in the amount of $62.51.

***** **** - Manager 
White Knight Pest Control

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******

7/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The door to door salesman lied to me about the cost for pest control, saying it was $40 a month, and that I could cancel at any time. He did not mention That I was getting a $160 discount, and that there was a cancellation fee of $160, and proceeded to have me sign an agreement and take my banking information. I have cancelled the agreement, and they are not authorized to withdraw money from my bank account anymore. Furthermore, the pest control service did no good.

Desired Settlement: I will not be charged a cancellation fee for canceling this service.

Business Response: Our representative has spoken with ***** ***** on 7/8/2015 and resolved the issues via phone call.

7/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had numerous problems getting this company to provide adequate pest control services for my home. I schedule appointments to have someone come out to home but they either fail to show or come on a day or time other than the scheduled appointment. When I called and complained, I basically told I was liar when I indicated no one showed.

Desired Settlement: I would like a refund for the time and money spend waiting for someone. I also would like an apology for the wasted time I spent sitting at home.

Business Response: BBB Response :

This letter is a response to a notice received in the mail about one of our client's service concerns and service disputes. We appreciate the opportunity to cooperate with you in the hopes of clarification of the services that we provide to our customers

 In our agreement it states that the White knight Pest Control is to provide pest control service for the home for a period of 1 year bimonthly or every other month beginning on June 15,2012. For Reference, There is a treatment schedule notated on the agreement as well for the customer. It also declares our Service Guarantee which's states that if at any time there is a need for additional services between the homes regular treatments, We will return to the home free of charge. In return for the services rendered, Larry ***** agreed to pay the discounted initial service and the bimonthly price for each time we treat the home thereafter . Also , the agreement states that  if at anytime he would like to discontinue his service for any reason with White Knight Pest Control   all that is needed is a 30 day written notice.


Response to the Dispute .

I have had numerous problems getting this company to provide adequate pest control  services for my home. I scheduled appointments to have someone come out to home but they either  fail to show or come on a day or time other than the scheduled appointment.-- At White Knight Pest Control ,we do our best to adjust to our customers needs and give notification of service thru phone call, SMS, and email  to confirm the date of service . We also offer our service guarantee which states that we will return to service your home free of charge in between your bimonthly services for any pest issues that you may be having.


When I called and complained ,I basically told I was liar when I indicated no one showed.-We truly apologize for any miscommunication that may have occurred and that was not our intention to make you feel this way. We have recently upgraded our system and when doing so we did send a technician out to your home on 5/23 and 5/28 and show in our records product was laid out.

On 5/29 our representative spoke with both Mr. and Ms. ***** and offered to refund a full Bimonthly service of $70.37, Ms. ***** stated she did not want that and just wanted to cancel.  We have closed down the account since then.  We will be more then happy to refund $70.37 as stated from our representative for any inconvenience this may have caused.

6/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This has been going on for some time. The company would call and schedule an appoint date and then would not show up on the date. I have explained many times even when I first signed up I need notice of when you are coming out,because I keep my yard locked up. The exterminator would either show up the next day with out warning. He would tape the bill to my door. I called him on his personal cell and said when are you coming. He responded I'm not scheduled. This was an on going issue. problem was not with him but with the office. They would confirm the date and not communicate with the exterminator. This happened again in February of this year. The office scheduled my appointment then no one would show. I told the woman on the phone this is becoming a problem and that I'm tired of you scheduling my appointment then no one shows. I told her if this keeps up I can't do business with them. So the woman cut my bill payment in half for that service. Now we are into may,almost 3 months no show no call. I received a bill from them for 68.77 saying it was due on May 14th 2015. I called the office in **** ** ***** ***** * ************ the day I received the bill (May 4th 2015) i asked the woman how do you send me a bill for April when you did not call or give any written notice. She told me they don't do that no more they moved to a new system that is paperless. I told her i never received any written or verbal notice of your updated system. I said how am i suppose to know if your coming out if you don't notify me. She just said "well that's our system and the guy was out. I explained to her that i have not herd anything from your company for 3 months. She went on to insist their guy was at my house. But yet informs me on May 4th 2015 the day I received the bill that I owe money for a service that they did not leave any kind of proof they were here. I said I have not herd from them for almost 3 months. So I had to seek business elsewhere.

Desired Settlement: Do not want to do business with company any more. They have been sloppy with their costumer relations to may times. if this was a one time deal then fine. But this keeps going on. I'm tired of the hit and miss visits then have to here about how the exterminator doesn't get paid for call backs. As far as I'm concerned they voided their contract with no verbal contact or written notice of their changes to their company. And I will not pay for services they claim, when they have not properly informed me.

Business Response: This has been fully taken care of with the customer.

4/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had contacted Whiteknight Pest Control for services in 2014. They unfortunately could not come out and perform services at the time frame that I wanted. I told the sales representative that I was no longer interested in their service and that I will go with a different pest control service. Since then, my wife and I have received calls trying to get our credit card information and setting up our "next" pest control appointment although we have never had a service performed by them. We get phone calls when not at home of WhiteKnight being at our house waiting for us to do pest services when we have not scheduled them or spoken to them. I have emailed them and also told the numerous times on the phone that I was not interested in their services and to please stop calling and showing up at my house. Today (04/27/2015), I received an automated message that they will be coming out again for a "scheduled" pest service.

Desired Settlement: I would like the harassment to stop. I am tired of constantly getting phone calls from different numbers to schedule me or to set up a payment and I don't appreciate them showing up at my home when not asked to.

Business Response: This has been fully taken care of with the customer.  Thank you.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

3/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Having recently moved into a new home, a representatIVE OF wHITE Knight came out to talk me and set up an appointment to look over the house for problems and perform a treatment.-this was the only treatment they dis. A few weeks later when i HAD MY DUCTS CLEANED, it was noted that there were rat droppings in the attic and that there were holes in the outside of the house.I had six holes repaired at the cost of $150 and traps set to hopefully catch the rats. After this happened, I CALLED White Knight to cancel any further work from them. I had completely lost faith in their work and promises of what thy would do to insure the safety of my home from pests I sent them a note informing them of my decision to sever working with them. I informed Citibank to longer accept charges from them. i have received many harassing phone calls in the past and one today from their office. The White Knight manager came out to talk to me about the situation -***** ******* - *** *** ****. I thought everything was resolved until the phone call today from the office informing me that I owed $141 for services, As I previously mentioned, they came out once. Also I have paid two amounts of #37.25 to Citibank - for work that was not properly done. . This is when I decided to make a complaint. I also called ***** and informed him that I was doing so. Again, he said he would take care of it. I am not sure that he will. Thank you for the time extended in solving this situation.

Desired Settlement: Apologize for harassment and close account.

Business Response:

Mrs. ******* *****,

First and foremost, we want to apologize for the inconvenient situation of having unwelcomed guests damage your home the way they did. We can guarantee you when our technician went and took care of your home for the first time, he would have brought it to your attention if suspicion of any rat activity or rat droppings, and follow up with taking care of the situation. Rats do tend to invade homes at any time, therefore if they did show up after treatment, if would have been the perfect time for us to be contacted and immediately take action. Due to the service guarantee that we offer for our customers, White Knight strives to keep our customer’s faith in our duty to protect homes from intruders and maintain that shield as long as possible. Under our agreement, it is stated that if between your regular scheduled treatments you need additional services, need the inside treated, or you are not satisfied, please call White Knight Pest Control and we will return to service your home free of charge.

We value you as our customer and want to keep your loyalty, therefore if it is possible please contact us/or let us contact you for a possible arrangement that can be made to fully take care of those rats and be able to have your home protected from any further intruders that might come along in the future.
We will love to hear from you soon.

 

Thank you,

White Knight Pest Control

3/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After several failed attempts at finding a reliable pest control, I decided to try White Knight. The door salesman offered me a "good deal." They came to spray for the first time inside my home and had me sign paperwork after they were done spraying. Of course, I failed to read the fine print and soon found out that I had signed on to a year contract. I was never verbally informed of such a contract. Also, I have tried numerous pest control companies in the past and have never heard of such a thing. Instantly, we were unhappy with the services provided by White Knight. They failed to show for several scheduled appointments. Upon voicing my frustrations with them, I was told that I could either pay $300 to terminate my contract prematurely or wait out my contract. They were extremely inflexible and unwilling to work with me. Additionally, there were not any apologizes for my unhappiness or the missed appointments. Instead, they tried to "argue" their point. However, when it came to collecting a payment, they have had no issues calling excessively and sending numerous invoices. Also, in order to terminate my contract (only after the year has ended), I have to write a letter 60 days in advanced stating my reason for cancelling, which is a complete inconvenience. This has been the biggest waste of $400, and I will not be recommending White Knight to anyone for pest control services.

Desired Settlement: Best case scenario, I would like to terminate my contract, effectively immediately, without having to wait until May (which is my last treatment).

Business Response: This has been handled with the customer.

3/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: company has in their contract that once your initial contract expires they will have a automated call that comes through and if you do not call them back they will send someone out to service the house and then bill you, even without a verbal auth - this is in the initial contract verbiage, but the sales agent will not go over this with you at time of sale. my wife initially spoke to a rep who called to collect for this one time occurance, who indicated that someone had to okay it prior to them coming out, but when I called I was told since no one called them back they went ahead and sent someone out. they will do this continually unless you call and have your informatino removed. I am also rating them low because they failed to address a sugar ant issue completly. they did cut the bill in half, but then stated they usually require a 30 day notice of discontinuation - but in this case they waved it.

Desired Settlement: nothing they cut the final bill in half, I accept that since I should have read the contract and made a note to myself LAST YEAR - paymentin full att, but I want this to filed on their bbb so others aware

Business Response:

1/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This is the followup to complaint #******** We have straightened things out on previous complaint that: 1) We will pay $70.36 for a service performed earlier to us; 2) we are switched to a quarterly contract, in which we will be having our last service in late March. However, after that, service technicians showed up at our house on 12/17/2014 and 01/19/2015 without our knowledge (in addition to their unannounced showup on october and november). Especially today on 01/19/2015, the technician rang the doorbell round 1pm and woke up our baby whom my wife had a hard time to put in bed. My wife was extremely upset and uncomfortable with the incident. We are both uncomfortable that technicians keep showing up without our knowledge at our house. This poses a potential safety issue for us given that we have a small child in the house.

Desired Settlement: We are extremely upset that technician again and again showed up without our knowledge, this has cased huge inconvenience for us. We would like for white knight to terminate our contract for NO ADDITIONAL CHARGE and STOP contacting us. We will pay our last bill of $70.36(dated 01/09/2015), and we NO LONGER wish to receive any service from white knight. Please contact us only through BBB, we do not appreciate phone communication. Thank you for your time.

Business Response: We apologize for the mistake in setting up Mr. ******* treatment schedule and for the inconvenience it caused.  We appreciate the communication which allows our company to improve.  We will cancel out the account with no further charges and hope you will consider our company down the road.  Thank you again for expressing your concerns with our company at this time.

sincerely,

***** ****** ******* ********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

1/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In August 2014, I rented a new house and my landlord suggested pest treatment. I said okay and we talked their sales representative together in the rental house. He presented so many advantages and offered the inside treatment for a reasonable additional price and I accepted. I signed the contract and shared my credit card information with them. 10 days later the first treatment both inside and outside was done. It was not a special procedure, just a regular treatment. Anyway, I continued to pay full amount but they haven't come to inside treatment again. In addition, we realized that there was nothing special for such an expensive service, because we saw some bugs and in the garage I saw several spiders, so we decided to discontinue the service. For this reason, I called their customer service and said them I had two complaints and I wanted to discontinue the service. They offered me an inside treatment but as I said this was not my unique complaint. The service quality was not as good as I expected and in my opinion it doesn't worth to pay such an amount. They said me there is a early termination fee which is $150 and I said what??? Nobody mentioned about that fee while signing contract and lady on the phone (her name was Teghan I guess) said me I should have the agreement before I signed it. I said: "Yes you are right I should have read it before sign it but I trusted your sales representative and this is not an ethical attitude! " After this conversation, I called my landlord and asked him if he remembers anything about this fee. I thought that I am a human being and maybe I missed something or I didn't hear the fee issue but he was also sure that sales representative didn't mention about it. Today, they called again offered an inside treatment for which I already made a payment but I didn't accept, because I'm not satisfied from the service and it's not worth that amount. They also said they can't waive the fee and I should've read the contract. I said them again this is not an ethical thing. If they had said this fee, I would pay that fee but this is not fair in our case. In conclusion, my decision is final! I don't want to continue the service and I'll not suggest them to anybody if they insist on this attitude. I'm not sure if I can prove something but if it is necessary I'll bring the case to the court and call my landlord to the court. I'll not pay that unfair payment because the problem is not money, the problem is their honesty.

Desired Settlement: I want them to waive the early termination fee that was not mentioned in any step of the agreement.

Business Response:

Consumer Response: Complaint: ********

I am rejecting this response because:

1. The statement "interior treatment is complimentary" is completely wrong. Their sales representative said the exterior treatment was around $50 and if we pay a small difference about $20, they could include interior treatment and we said okay. For this reason, I accepted both interior and exterior treatment.

2. Yes, they called both of us (me and my homeowner). But they tried to convince me to continue the service by giving two free interior treatment and I didn't want to accept. I explained all my problems and I said my problem is not only money, it's the dishonesty and lack of trust. She told me she would talk to her manager and call me in half an hour again but they haven't called me again. I also talked to my landlord again but he told me that they called him and threatened him implicitly by talking about his signature on the agreement and he had said them "do whatever you want!" 

3. They didn't come three times as stated in the response, they came only two times so far. 1 time exterior only and 1 time both interior and exterior. In addition, just 15 days later than their service I saw a huge ant colony in my backyard. What a superior treatment! I can also send its photo or video if you want and prove it easily!

4. During first treatment their service guy took my agreement copy and gave me a service receipt. I haven't realized at that time but I realized later. I couldn't understand the reason but I have not any copy of the agreement by the way.

5. As I said before, money is not the only problem. Their dishonesty is the biggest problem. They didn't mention about early termination fee at the contract time and when I wanted to cancel my service they threatened me with this fee in spite of their bad service quality. In any case, I don't want to continue with them. Either I will do the treatment my self or I will hire another company after these approaches. If they don't waive the fee, I will bring the case to the court, if the court says I have to pay, I will pay that fee but I don't want their business anymore.

In summary, dishonest approach while selling, bad service quality and finally terrible approach if you complain any of these! 


Regards,
***** *****

12/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We signed with White Knight in May,2014 with a salesman. We agreed on three services and White Knight subsequently charged us three times in May, Jun,July of the amounts of $54,$35.18,$35.18 each time respectively as agreed. We received three authorized service in total . After three agreed payments, White Knight started doing monthly deductions on the first of each month without our authorization. Therefore I called my credit card company to cancel these service because those were unauthorized charges. They also tried to service us without our knowledge on Oct 12th. When I found out, I politely told the technician that we already received all the services we paid for and he ceased the service. Today, I received a collection bill from them for "late payments". I tried to contact customer service and was told the office was closed till 11/21 (however, today is the 24th!)

Desired Settlement: I have paid for what I ordered and I DO NOT owe any "late" payments. Please cancel my bills and stop contacting me regarding this issue. Thank you for your service (the technicians show up on time on the days for service and I do not have complaints for service itself). Please take care of the billing issue for me. Thanks!

Business Response: This has been taken care of with the customer.

12/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: the owner of the company came to the door and sold the pest service. gave a hype and said that if i am not satisfied , i can cancel at any time. he sent someone to provide the service. he did not know what he was doing. the liquid he sprayed damaged my wood floor. i called and cancelled the service right away. but, i had paid for the service he provided (although it was a bad service) and although i had to pay to clean that floor to get rid of the strains in the wood. when i cancelled the service they did not communicate anything with me and now i am receiving letters that i have to pay a cancellation fee of $100 something dollars. it is a very unfair practice of doing business and they should not be enrolled on BBB. that is deceiving customers to do business with them. the billing dept associates are very rude.

Desired Settlement: cancel my service and send me a confirmation that the service is cancelled. i will not pay anything to cancel this lousy service.

Business Response: This has been fully taken care of with the customer.

11/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased White Knight Pest Control over a year ago and at the time I paid for a year upfront. The service was ok. They came out occassionally and treated the exterior mainly. After our year was up we tried to call and cancel. They said we needed to send a written notice of cancelling. Before we can send the wrttien notice they came again conveniently after to treat our home again. ON THE OUTSIDE WHEN NO ONE WAS HOME. Since I did not send a "WRITTEN NOTICE" they charged me. I paid it. Then we send our notice to cancel and they come again when NO ONE WAS HOME and they said they treated ant beds that I already treated and were not active. So now they want to charged me again. They kept calling and sending notices. I paid it again due to numerous calls and constant bills being sent to my home.

Desired Settlement: $98

Business Response: White Knight contacted customer on 11/14/2014 and issue has been resolved.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ***

9/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: White Knight made 5 phone calls on the dates of Sept. 3 and 4 to solicit my pest control business. I accepted their offer and ordered one-year protection and gave them my credit card number to begin the payment stream. They set up an appointment to come to my house Sept. 9 between 12:00 noon and 5:00 p.m. to perform an inspection and set up termite protection. I was completely stood up by White Knight, as I waited all afternoon at the home without any contact from them whatsoever. Later that night I emailed the company contact site and also a rep that had previously confirmed the appointment, as well as senior officials at White Knight to inquire about the missed appointment, as well as ask them to make things right. I waited 5 days without any response whatsoever. I also called their Dallas-Ft. Worth phone number several times without being able to get through. Finally, on September 15, I was able to talk to a rep by phone who issued no apology or explanation. After consulting with her manager, she said simply that the technician had had "an emergency" come up and couldn't make it. When I asked why they didn't call or respond to my previous inquiries about the situation, she said that she would get back with me. I told her that I would like some explanation as to why I was stood up, and why the company had not contacted me, before considering any future appointment.

Desired Settlement: I feel that White Knight owes me: 1) an apology 2) a real explanation as to what transpired on Sept. 9 and why they cannot honor their commitments (not just "an emergency came up") 3) an explanation as to why they feel no need to communicate with their clients that have accepted their unsolicited offer for services and spent their time waiting for their services 4) $200 cash to compensate me for a lost afternoon (I should note that my experience has been so negative with White Knight here at the outset that, after thinking about it a bit, I do not trust them in the least to provide pest control services.)

Business Response: We have spoken with this customer and their home has been serviced.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******

9/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I hired this company to eliminate pests at my home. The pest problem has worsened since hiring them. I currently have sugar ants in my kitchen, sugar ants in my dining room, sugar ants in my master bedroom closet, fire ants on my front porch, fire ants on my back porch, numerous fire ant mounds in the front yard and numerous fire ant mounds in the back yard. My wife and I have both called and spoke with employees of the company on several occasions and have been given the run around. We were told more than once that a technician would be sent to our home as soon as possible, free of charge. No technicians have come and we are still being charged. This morning we were finally permitted to speak with a supervisor, ***** ******, after multiple attempts. We explained our frustration and desire to end the contract. She stated there would be a fee for ending the contract. It is ridiculous to be charged a fee to end the contract. Our part of the contact is to pay the bill so long as the company upholds it's part of the contract, which is to rid my home and yard of pests. They have failed miserably! When I asked to be connected with the next highest supervisor, **** ****** claimed there was no one higher than her.

Business Response:

Consumer Response: Complaint: ********

I am rejecting this response because:

   White Knight Pest Control's claim to be unaware of the increasing pest control problems in our home are a complete falsehood. Between my wife and I, we have either called or been contacted by White Knight Pest Control approximately sixteen times! According to our cell phone records, we called or were contacted by White Knight Pest Control on the following dates and corresponding times:

-6/6/14 at 1.54pm
-6/6/14 at 3:17pm
-6/6/14 at 4:26pm
-6/6/14 at 4:27pm
-7/17/14 at 1:14pm
-8/4/14 at 1:32pm
-8/4/14 at 2:44pm
-8/4/14 at 2:45pm
-8/16/14 at 4:10pm
-8/19/14 at 9:34am
-8/20/14 at 9:41am
-8/20/14 at 9:54am
-8/20/14 at 9:55am
-8/20/14 at 4:57pm
-8/21/14 at 9:12am
-8/21/14 at 9:15am

   If this back and forth appears redundant, that's because it was. Redundant and completely ineffective. As our home continued to be overrun by fire ants and other pests, White Knight Pest Control was giving us the run around, telling us that the increasing pest activity was due to them "flushing out" the insects and that they would quickly have technicians come to our home, free of charge, to eradicate the problem. This was not the case and proved to be another falsehood. Despite the promises White Knight Pest control publishes on its website, promises to "eliminate infestations," "our staff will quickly respond to your initial requests," and "provide you with thorough workmanship," the company has failed to keep its word. I can specifically recall an instance when I called and relayed our increasing frustration and dissatisfaction after my six-year-old son was swarmed by fire ants while playing in the front yard. Not long ago, my wife stepped on a wasp in the backyard. Let us not forget the sugar ants in the kitchen, sugar ants in the closet of the master bedroom, fire ant nests in the backyard, fire ant nests in the front yard, and fire ants littered along the driveway, sidewalk, porch and patio. This is absolutely ridiculous when we are paying to have a "professional" exterminator service our home. For White Knight Pest Control to claim they were ignorant of the increasing pest problems at our home is not only blatantly untrue, it is unprofessional and shockingly dishonest. The right thing to do would be for White Knight Pest Control to admit their mistake, apologize, release us free of charge from the contract which they failed to uphold, and refund our money.

Regards,

***** ******

Business Response:

9/11/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We signed up with White Knight just 3 months ago, in those 3 months the customer service and service period has been HORRIBLE. In July my husband contacted your company 3 days in advance of when we knew they were coming out, he asked that we reschedule a time because we were not going to be home and we do not like people in our around our home if we are not home. We rescheduled for a date that we would be back in town. When we arrived home we noticed a note on the door that they had been there (on the day we asked them not to) and then they never showed up on the day we asked to be rescheduled. The guys simply called my husband and said "I can't make it" no reason why or anything. The this past week we made arrangements for someone to come out on Friday because we are having a HORRIBLE ant problem. My husband took off work all day on Friday because the window that they could come out was (ALL DAY)....NO ONE showed up, NO ONE called to let us know! My husband not only took a day off WITHOUT pay but it was an absolute waste of his day. I called today to cancel our account as both are so unacceptable! First I got ***** or ***** (didn't catch which one) she was extremely nice at first, she told me she would cancel my account and charge us the $150....I said no thank you may I speak to your boss. she said I am an account manager I said then I need your boss. She then puts me on hold for the 3rd time and then someone ***** or something like that says how can i help you, I then tell her I want to cancel my account, she gives me the spill of let me find out what happened etc. I don't care what happened I need my account cancelled as it doesn't matter the reason, my husband lost so much money by not being at work on Friday because its extremely important for the pest problem to be taken care of and we got NOTHING! She continues to say she will find out and send someone out.... WE DON"T WANT your service I told her, we are beyond unhappy! She said they we will cancel and charge your account $150, I told her I needed to talk to her boss, she said I am the office manager, I then asked for corporate and she said I am corporate, I told her I would like to speak with the CEO and she said I will work on finding out what someone did not show up....again I tell her I want to cancel my account and not be charged for WHITE KNIGHT not holding up their end! Please help me resolve this, as my family and I are so unhappy. There are several people in our neighborhood whom also have white knight and I know they feel the same way!

Desired Settlement: Cancellation of contract without the $150 because WHITE KNIGHT did not uphold their end of the contract.

Business Response: White Knight has contacted this customer and things have been taken care of.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

****** ******

9/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The sales person who sold the product signed me up without giving me full notice of the termination clause. I had to cancel the service because they were not able to fix my issue with bugs inside the house. After repeated service call, they didn't show up and told me there is nothing they can do about the bug issue inside the house.

Desired Settlement: I want them to stop contacting me and harassing me over the phone over termination fee and new service call.

Consumer Response: Complaint: ********

I am rejecting this response because: according to their response they said they would come out as many times as necessary but after repeated phone calls to schedule to come out for pest control they failed to show up. Out of frustration, I had to cancel the account as they didn't deliver the service I signed up for. I  not willing to pay for any cancellation fee as they didn't provide me the service I paid for. They plainly said their is nothing they can do for the gnats problem I was having on my house. 

Regards,

***** ********

Consumer Response: Complaint: ********

I am rejecting this response because:

I am rejecting this response because: according to their response they said they would come out as many times as necessary but after repeated phone calls to schedule to come out for pest control they failed to show up. Out of frustration, I had to cancel the account as they didn't deliver the service I signed up for. I  not willing to pay for any cancellation fee as they didn't provide me the service I paid for. They plainly said their is nothing they can do for the gnats problem I was having on my house. 

 

Regards,

***** ********

3/3/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: We had a pest control services through PENTEX . A salesman from White Knights came to our door wanting to see their service and convincing us how good and superior their pest service is. We have moved from north and were not used to seeing any insects crawling around the house and neither we have any loyalty with PENTEX, so we agreed to give a try to white knights. After White Knight did the initial service, we notice insect activity gradually started to increase. I told my wife that it appears their treatment is not working but since they were due to come within it a month we thought after the second treatment things will improve. They returned for the second treatment in about a month but nothing changed or improved, we saw continus activity of crawling insects around the house. We decided to call and cancel the service. The customer service person made no mentioned of any charges even upon inquiring. A few months later we received a call asking us if we want to remove the hold. We were surprised to know that we were on hold and we said we had called to canceled we have already returned to our previous pest control service. This time the customer service rep said that no instead your account has been on hold and if you cancel the service we will charge you a penalty. There are many problems with this situation, One the product doesn't work as promised (the company claims it is a flushing activity, flushing activity can't go on forever), tweo instead of notifying the customer at the time about the concequences, they put account on hold when the customer requested to cancel. No attempt was made when we called to cancel to find out why but when they called after three or four months to collect money, company is now bending all over to say, you should have given us the opportunity (sorry we already have another one providing service). The company lacks the integrity to say, if it didn't work for you, thanks for giving us a try (note we already had a service with which we were satisfied). We tried calling manytime and speak to customer service, repeated our story each time. Each time we were promised that a supervisor will call back but instead we start getting bills coming to home and emails. I tried speaking to them very nicely saying, if the service worked as you advertised, I had no problem keeping you but if you think I need to keep insects around my house to keep your service for a full year, that is not acceptable. Overall the summary goes like this, 1 - Bad product that doesn't work - false advertising 2- Cunningly written contract to trap you whether the product works or not, 3- Satisfied or not you must keep their service or pay cancellation charges 4- Customer service putting your service to hold when you asked to cancel it 5- Not giving full information at cancelleation request instead moving you to HOLD state - why ? 6- Calling after a few months with cancelleation chargers - a convinient way to trap customers who have signed up with another service provider 7- Customer service rep. promissing to speak to the supervisor and have him call, never calls Overall bad product, bad service and no warranty (if you are not satisfied you must still keep them - no choice).

Desired Settlement: Waive the cancellation fees.

Business Response: *** ******,

I apologize you feel the way you do.  White Knight Pest Control has our agreements in place to prevent any possible miscommunication between our customers and our sales representatives.  Your account with White Knight Pest Control has a service guarantee that states "If between your regular scheduled treatments you need additional services, need the inside treated, or if you are not satisfied, please call White Knight Pest Control and we will return to service your home free of charge. Anytime you have concerns or pest issues we will not hesitate to come back out to your home immediately, we gurantee our services 100%.  I will gladly extend our service gurantee to you and will not charge for any services until you are completely satisfied with the results.  You may contact me directly so we can get your issues and concerns resolved to your satisfaction. 

Thank you, 

****** ******
White Knight Pest Control 
************ *** ****

3/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Upon agreeing to use their service, I requested to be called prior to each service. This was to ensure that I was present and my infant was not in the house at the time of service. I also requested to be called by an actual person, not an automated call. This was never honored. One day I came home to find a representative attempting to provide their service with out a previous phone call that was requested. The representative was parked in my driveway preventing me from pulling into my own garage. I asked why I never received a call to schedule the service. His response was that I should have gotten an automated call informing me of the service date. This was very frustrating as it was not what was agreed upon initially. He proceeded to give me a number to call to get it taken care of. The phone call was placed and I asked to speak with a ******* to resolve the issue. The ******* never called back. Three months later, I receive automated call to inform me of a service date. I called white knight pest control to ask for a ******* and this person once again was not available. I informed them that since they could not communicate properly I didn't wish to do business with them. I was informed of a cancellation fee. I didn't feel I should pay a cancelation fee since it was their failure to provide proper service with proper communication. They have since then, without communicating, have placed me in collections for the cancellation fee. I don't feel this is professional, courteous, or even ethical.

Desired Settlement: I would like White Knight Pest control to waive the cancellation fee.

Business Response: *** *****,

I have reviewed your account.  I was able to see that you requested to cancel your services on 6/19/2013, we did not return to your home to provide any services after this request was made.  We called the main number on your account on 6/25/2013 to discuss your options and let you know that you are still under agreement and if the account was closed the discounted amount of your initial service would be added back onto your account, we were unsuccessful with reaching you. Your account was closed down on 10/21/2013, I have attached a copy of your agreement that states if  you are unable to complete your agreement the fee will be added to your account, White Knight Pest Control was only able to complete 1 of the 7 services you signed on for. Your agreement also states your account is equipped with a service guarantee, our guarantee states " If between your regular scheduled treatments you need additional services, need the inside treated, or if you are not satisfied , please call White Knight Pest Control and we will return to service your home fee of charge. You paid the cancellation fee on 2/17/2014, I would gladly apply that payment to your account for future services.  I can assure you that White Knight Pest Control can meet your pest control needs and fulfill any service request you have.  Please feel free to contact me directly.

Thank you,

****** ******
White Knight Pest Control
************ *** **** 

2/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: *1. ****** , sales representative from white knight came by to offer their services. At that time I said yes and at that time I told her to "call before coming out" because sometimes we are not at home. She continued to fill the contact and I repeated my request numerous times, "call before coming out".I told her to write it on the contract copy, "call before coming out". She ignored my numerous requests, to write down, "call before coming out". Instead she said, "When I get to my car I will write it down". 2. *** from white knight dropped by our house, unannounced, and said he had the wrong phone number and couldn't call us, but decided to come by anyway. We just happened to be home at the time he dropped by. Upon checking our contract copy completed by ******, the sales rep, the phone number was incorrectly written. 3. *** came by a second time, we did not get a phone call that he was coming by on that day. Had he called first , he would have known that we were in Victoria, Texas at my husband's doctor appointment with the Veteran's administration office/doctor. "CALL BEFORE COMING OUT" request was not honored. At this time I called the office of white knight and said I no longer wanted their services. After the numerous interactions with white knight employees, never was I told that they could not honor my request of , "call before you come out." I made this clear to them and yet no one complied with my request. 4.A telephone call from a white knight representative asked me , why I was wanting to end their services. I told him that they had ignored my numerous requests to , "call before coming out." I told him I made it clear to everyone I spoke to and asked ****** the rep to write it down on the form. He told me that nothing was written on the form requesting, "call before coming out." He proceeded to tell me that I needed to pay a $200 charge and I told him I don't have that kind of money available. So he told me that $70 would cover it. I then sent a check in the amount of $74.69 5. Automated calls from white knight started, up to 5 times daily. 6. A white knight rep came by our house and asked if we had a copy of our bill left on our door after the service by *** (item #3). He took my copy and said that he was going to ""fix it"? I thought it was strange that he wanted my copy, since they keep a copy for the business after each service, so I made a copy before giving it to him. Never heard from him again. 7. Another representative from white knight phoned me, *****, asking me to continue with their service. She said she could "fix everything"?? I said I didnt want a service that ignored a customer's request. 8. ***** calls again, in a very aggressive tone, telling me that we need to pay $200. 9. Letters from collection company stating that we had to pay them $215, started coming in! The letters from collection company and automated daily calls from white knight have caused us a tremendous amount of stress on top of the added stress of caring for my husband who was recently declared 100% disabled by the veteran's administration. 10. I have paid white knight these amounts already: 7/5/13= $64.95; 8/3/13= $37.35; 8/28/13= $74.69 for a total of = $176.99

Desired Settlement: remove charges from collections and stop contacting me daily, with automated calls up to 5 time daily.

Business Response: Ms. *******, 
I would like to first apologize for all miscommunication that has taken place with your account. We have several customers that need us to call before we come out and we understand the importance of doing so.  We do not want to lose you as a customer for an issue that has such a simple solution.  I would like for you to continue with us, if you choose to do so I can assure you we will always call before coming out.  I can add multiple numbers to your account and an email also, I would be more than happy to personally manage your account myself moving forward. 
I reviewed your account for payments received  and I am not showing the payment on 8/28 in the amount of $74.69, this payment would satisfy your account as paid in full.  If you could please contact me directly in regards to this payment as soon as possible.  I look forward to speaking with you. 

Thank you, 

****** ******
White Knight Pest Control
************ ext ****

Consumer Response: Complaint: *******

I am rejecting this response because: Due to all problems we have had it is better for us to terminate this, I have a disable husband and I can not handle any more stress.

Regards,

****** *******

Business Response: Ms. *******, 
I understand you no longer want your account active, your account is closed down and has been since 10/16/2013.  In order for me to clear the balance I will need record of the payment you said you made on 8/28 in the amount of 74.69. Once I have record of the payment I will be able to keep your account closed and bring your account balance to 0. 

Thank you, 
****** ******
White Knight Pest Control
************ ext****

2/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On numerous occasions they have processed unauthorized credit card charges. I do not have any type of auto bill pay. I even called to cancel my service yet they still sent out a technician while i was away from home and continued to charge my card again.

Desired Settlement: I need my money returned to me so i can pay my bills as i see fit.

Business Response: Mr. ******, 

I apologize for any confusion that has taken place with your account.  I have attached a copy of your original agreement from 4/30/2012 that does indicate a request to be on a payment plan for the amount of $37.89 to be drafted on the first of each month.
I have refunded the last two withdrawals White Knight has processed back to your credit card on file with us.  I have also updated your current balance with us to 0 dollars.  Once again I apologize for any confusion, if there is anything else I can do for you please let me know.

Thank you,

****** ******
White Knight Pest Control
************ 

2/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We answered the door to a White Knight Sales Representative by the name of "******" who wanted to sell us a pest control service by White Knight. We explained to her that we already had pest control service through ***** and we were satisfied with our service and that we weren't interested. However, as it is the nature of the sales representative, she continued the effort to convince us that White Knight was a better match for our pest control problem because they were more efficient with Texas pests. We expressed to her that we had liked ***** also because they used pet friendly products which was a major concern for us because we are dog owners to an indoor dog. She assured us that they used pet friendly products as well. We were still very hesitant with her and made it clear that we were happy with ***** to which she convinced us to listen by offering a lower monthly rate for a year of service to which she then verbally proceeded to say, "If you do not like the service we will cancel it with no charge so that you can try it out risk free." My husband and I then figured we may as well try the service since there was nothing for us to lose and second, because of the cheaper rate. Upon looking over the written document we were about to sign, the document had stated that there would be a $150 cancellation fee to which we asked the sales representative for an explanation of what she had just stated. "******" then insisted verbally that she would "make a note/annotation" to the document so that we would be exempt from the cancellation fee. We then signed the document, trusting that she would amend the document as she had said she would. Upon 2 months after signing the document we had had two service sessions from White Knight. The first service done was while my husband and I were both at home which was then when we were told by the White Knight exterminator that we would have to keep our dog away from the product used for at least an hour so that it wouldn't be harmful to our pet, which illustrates that products applied aren't completely "pet friendly". We never had to keep our dog outside of the house while ***** is over applying their products. At this point we were already unsatisfied but figured it was probably too soon to judge. The second service we had we did not get a call in advance to let us know that the exterminator was going to make a visit, so because of this we were not home and the service was only done outside and not the inside to which by their policy they are not "obligated" to do the inside of the house but it would have been done for us had we been contacted. ***** always calls us in advance and they always do both the outside and inside of the house. At this point we decided we had sufficient reason to cancel our service. We paid White Knight what we had been billed for the time that had past and decided to cancel by calling the company. The first time I called to cancel I had spoken with a lady who had notified me of the cancellation fee to whom which I explained to her that the terms that ****** and I had come to agreement to. She then told me that she would have someone call me later that day to further discuss the issue. That day I did not receive a call back, so I called them again the next day. The next day a different lady had answered and told me that she would call back later that day to which I told her that I did not want yesterday's episode of not getting a call back repeated so she told me that she would call me again before 5:00 pm which is when their offices close. It was about 4:30 pm when I decided to give them a call and no one answered. I continued to call until 5:00pm when I finally received the answer from an automated answering machine. Highly irritated, on the third day I asked to speak to the branch manager. I repeated my story to him and said that he would get in touch with "******" his representative but that the company must follow their cancellation fee. I asked that he respect his employee's verbal agreement with us because it was the only reason we left ***** to switch to their service. I also told him that we were mislead and that I was completely satisfied with ***** but gave them a chance simply because we had nothing to lose. He would apologize and continue to repeat to me their policy. I told him that I was upset with what had happened to us and I would like to speak to somebody above his position. He told me that "There was no one above him." I asked him then if he was the owner because I had been told he was the branch manager of the Buda office to which he replied no, the president of the company lived in another state to which I asked for his contact information to which he said that he didn't have his contact information." He asked that I continue the service for 1 year so that I would not be charged a cancellation fee to which I stated that I didn't want the service they offered because it was unsatisfactory and I had already been lied multiple times to and would not wish to deal with them any longer. He then just proceeded to repeat the policy to me and that the cancellation fee must be charged. After about an hour of expressing what an inconvenience his company had been to me along with leaving our original pest control service I finally gave up and said we didn't deserve this. I looked up reviews of what other people had said about White Knight and unfortunately, others had complained about being told things that weren't true by their sales representatives so we knew we weren't the only ones. We received the cancellation fee in the mail of $162 dollars and some cents with tax included. We do not have money laying around to be paying cancellation fees that we were assured multiple times that we would not have to pay. This company does everything to scam their customers and make profit of their cancellation fees and their lies. We only wish to not be billed the cancellation fee. That is all.

Desired Settlement: That we not be charged the cancellation fee of $162 dollars that we were told verbally that we would not have to pay by trying their service risk free if we were unsatisfied.

Business Response: Ms. *******, 
I would like to apologize for any miscommunication that has taken place with your account.  We at White Knight Pest Control do not ever want to lose any of our customers for any reason at all.  We are saddened that you have decided to cancel your services, I would like for you to know that if you ever decided to give us another chance I can assure you you would not be disappointed.  The concerns you have had with us are easily fixable, the products we use for our general pest control services are people and pet friendly and we can notate your account that you would always like the interior of your home treated.  

After reviewing the notes on your account I have waived the cancellation fee that has been billed to you, your account balance with us is 0. If there is anything else I can do for you please do not hesitate to contact me directly. 

Thank you, 
****** ******
White Knight Pest Control
************

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

******* *******

1/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was never advised there was a 12 month agreement with this company, we only requested a one time service and when i requested a copy of the agreement i believe my signature was forge. I do not recommend to anyone to hire the services from this company, the sales persons they have knocking on your door lie about the services... when i called the company directly they say they perform services without the customer being at home... there's no way to find out if this is truth or not and they still bill you for a service you DO NOT know if you received or not

Desired Settlement: I am filing this complain so that this company can compare both signatures on the payment portion and on the agreement portion. I did not sign nor request an agreement with them. They need to correct this mistake and contact me with an answer also they need to remove this account from collection before future procedures from my end

Business Response: Ms. *******, 

I apologize you feel your signature was forged, I have attached copies of your service invoices and your agreement.  If you wish to be home during services we can make arrangements to set a timed appointment with you.  Your account with us also has a service guarantee that states "If between your regular scheduled treatments you need additional services, need the inside treated, or if you are not satisfied, please call White Knight Pest Control and we will return to your home free of charge."  I will contact you  personally and go over your options with you, I am sure we can meet your needs. 

Thank you, 

****** ******
White Knight Pest Control
************ *** ****

12/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Sent White Knight an email. Called White Knight. We paid bill in full and in good standing with White Knight ...when they pulled this BOGUS service scheme and are trying to bill us. They totally ignored emails and phone calls. Instead of fixing the problem and appreciating us as customers, they sent a new bill for the same bogus service. No one came to our home at 10pm that night, spraying around our house or trying to get into our gate. We were both home watching TV in the living room and we always keep our patio light on at night. We did NOT request the bogus service that is being claimed and we will not be forced to pay for it!!

Desired Settlement: Cancel 11-16-2013 bill statement and do not do unrequested service.

Business Response:
Mr. ******, 

I would like to clarify that our technician came out to treat your home on 11/19/2013 at 10am not 10pm, our technicians last appointment for the day it between 5pm and 7pm.  I apologize that the technician did not state on the invoice if it was AM or PM. We have your account, per your agreement, set up for a Bi-Monthly service so a technician will visit your home every other month for your general service and if needed 
you have a service guarantee that states "If between your regular scheduled treatments you need additional services, need the inside treated, or you are not satisfied, please call White Knight Pest Control and we will return to service your home free of charge". Our office did attempt to contact you on 11/20/2013 to set up a service call for your backyard, but we were only able to leave a message.  
We value you as a customer and your happiness is our goal, I would be more than happy to set up a free service for you and send a technician back out to your home to address any concerns you are having and treat your back yard. You may contact me directly to set up the service, I am also available to answer any additional questions for you or address additional concerns. 
I have attached a copy of your agreement and a copy of the service invoice from 11/19/22013

Thank you, 

****** ******
White Knight Pest Control
************ *** ****
********************************
************************

12/6/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Someone came to our door and gave my wife a flyer for White Knight telling her about the service and that the first treatment was $50 (an approximation, it was a few months ago) an that subsequent, quarterly treatments were $65 (again, an approximation) and that if at any tome between scheduled service there was a problem, that they would come out, free of charge, and retreat. Later my wife called and scheduled service. Someone came out and sprayed, etc. Once he was finished he gave my wife a receipt to sign. She signed assuming it was like when we've dealt with other pest companies (or plumbers, etc.). White Knight is not like other companies however, they have a contract printed in the bottom corner of the page which says you must maintain their service for something like 2 YEARS! My wife ha no idea that she was committing to a company that we had never before done business with. So, the service guy left and we still had no idea that we had a contract with White Knight. After two and half to three weeks, the pest problem had not improved at all. My wife called someone to come out (free of charge as I was promised) and the representative she was on the phone with kept trying to persuade her to wait until the quarterly visit (the first of which apparently happens after only a month...?) or the rep wanted my wife to bump up the quarterly visit to that current week. My wife refused reminding the rep that we had been told that for issues between visits it was free of charge, not a quarterly fee of the $65. My wife told the rep that she had no intention of having White Knight out again paid, when we've seen no results from the last $50 we paid to them. After still more discussion, the rep finally said that somebody would come out. An appointment was schedule for a couple of days later during the evening (I believe it was 4-8 or so, but it was which ever slot was into the evening). Someone showed up on the correct day, but like 5 hours early (like 11 AM). My wife told him her appointment was for much later and that we had just returned home from an outpatient surgery and that he could not do it until the schedule time. The tech said that he was told to come any time during the day. My wife told him he couldn't do it then and he said someone would call to reschedule. No body EVER called. My wife called a different company to come out. One day, out of the blue, a White Knight tech showed up at our door wanting to treat our home. My wife told him that due to their poor customer service we now using a different company. The tech told us that we owed them $150. We asked for what an he said it was a cancellation fee. I told him that we knew nothing about a fee an to leave immediately. White Knight is now sending us bills and calling us wanting $165. My name is also on the bills even though I never signed anything and I never called to have them out. My wife called once about the fee an was told by a rep that the contract and fee should have been explained by the people handing out the flyer. My wife told she had never been told about any fee until after we had switched companies and that the tech had never mentioned it either. Plus, that she had no idea there was a contract because she hadn't signed anything until after the service was completed. The rep basically told my wife, too bad, I have your signature. I called White Knight again today trying to get this straightened out and when I told the rep that my wife had been misinformed and was not given any information about a contract or a fee the rep had the nerve to tell me that, "Well, we don't have control over what our sales representatives tell people." The phone called ended with White Knight hanging up on me.d

Desired Settlement: I want a bill stating that we owe $0 and I think they should also apologize for being dishonest and then having the nerve and poor business sense to tell me that they have no control of their EMPLOYEES.

Business Response: Mr. ******,

I apologize that there has been confusion with your account.  White Knight Pest Control has customer agreements so we can avoid possible confusion between our customers and sales representatives.  Our agreement term is for 1 year and comes with a service guarantee that states if at any point in the agreement you are unsatisfied with services we will send out a technician free of charge, we will stand by our guarantee at all cost. Any questions you have about your agreement with us or service concerns you have, if given the opportunity, I will personally address each of them with you.  At White Knight Pest Control we value our customers and your happiness is our priority.  If you would like you can contact me directly.

Thank you, 
****** ****** 
White Knight Pest Control
************

11/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The tech arrived at my home unannounced which kind of upset me only because I do work from home and when my doorbell is rang it causes my dogs to respond with lots of barking which jeopardizes my job. I was working when the tech arrived so I was not able to meet him at the door. I contacted white knight's office between calls to inform them of my disapproval of the unannounced visit. The tech seemed a little hurried because I noticed that he only targeted certain areas such as the bushes and flower beds in the front yard. I didn't really mind only because other than the bees and wasp, the front yard is not a main concern. This half hearted service did catch my attention & I closely watched the tech to be sure that he preformed the rest of his duties per our service agreement. I witnessed the tech service my front yard then he walked back to his truck where he sat for the next 5 minutes. I didn't feel like the technician was going to continue the service so I immediately called the office back to informed them of the situation & just before the office and I disconnected the call, I informed them that the technician was driving off. The rep stated that she was going to immediately contact the tech to ask that he return to preform the rest of his duties. The tech never returned. During my next break I listened to 2 voice messages from ******. Apparently the tech informed her that my grass was too high to properly treat my backyard. The tech never even looked over the gate. Instead of probing and asking questions, ****** just emphasized on cutting my grass. I have no grass in my backyard. The Tech also indicated on the invoice that he treated the interior for ants. I have no ants inside my home and due to my work schedule I never answered the door. I work in a call center so the only time I can leave the phone is on my break which I was not scheduled for at that time. I have several items that can be submitted upon request to support my claim.

Desired Settlement: I'm not confident that this company has provided the services that they claim. I was placed on a payment plan which made it hard to keep track. I never saw techs or rec'd invoices however, I was billed regularly. I did turn one tech away because he came unannounced and I was having other repairs done. I would like to have my contract terminated immediately without any further charges due to me. I would like any account balance due the company to be removed.

Business Response: Ms. ******, 

Your account is set up with Billing Services and their records indicate that your account has been closed since 10/22/2013.  White Knight Pest Control is a service provider for Billing Services, any concerns with you account or billing would need be directed to Billing Services.  White Knight Pest Control can however handle any service concerns you have, I apologize that there was confusion between the technician and office during your treatment on 10/21/2013 in regards to your back yard being serviced.  I understand that you have closed down you account but we would be more than happy to return to your home and service your back yard at no cost to you.  We would be able to schedule a timed apt on a day that is convenient for you so that you are able to meet the technician at your home for service.  We understand that in some situations our customers prefer to be home for service, this is a request we would be able to fulfill for you in the future if you chose to allow us to continue to service your home.  Please contact me directly if you would like to set up an appointment, I can also work directly with Billing Services if you would like to reestablish your account.  

Thank you,

****** ******
White Knight Pest Control
************ ext ****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  I will not reinstated the service contract now or in the future with the company.  I don't feel like this is a company that I can trust.  After cancelling my service contract, I received a voice mail message from a supervisor by the name of *******.  After acknowledging that my contract has already been cancelled, he still felt the need to justify the technicians actions and asked that I return the call. Hearing that his main focus was justifying what happened and no interest in assuming responsibility, I knew then that I made the right decision with cancelling the contract. At that point I felt that returning the call is pointless. It does anger me that he felt that 3rd party information would resolve the issue even though I was at home and saw exactly what happen. I also want to point out the fact that I submitted supporting documents to support my claim that the tech was not truthful about the condition of my backyard and the fact that he fraudulently completed the invoice left at my home.  The invoice clearly states that he DID service the backyard.  In addition he claimed to have serviced the interior for ants.  This is the 2nd major issue that I have had with this company and fraudulent information given.  I have no interest in doing any type of business with this company again.  Now that my contract is cancelled, no further contact is need.

Regards,

******* ******

11/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I entered into a one year contract for pest control in and around my home with White Knight when a sales man knocked on my door on 6/*/2013. I paid with a credit card ($346.30) for the entire year at that time. The salesman let me know that someone schedule or would be out in the next week for my initial treatment. On 6/**/2012, 12 days later I had to call in because no one had visited my home, they apologized and sent someone out. I was expecting my 30 day treatment around 30 days later(Sometime in July), but they did not call to schedule or show up, so after two months I called in on 8/**/2012. Once agsain they apoligized, and commented that they were not sure why it did not get scheduled, so I scheduled them to come out on 9/*/2012. After that things seemed to be fine, they came out on 12/**/2012, and 3/**/2013. On 6/**/2013 a Pest Spray technician (*****) showed up at my home for my a service, and I let him know that my contract had expired, and I chose to not do business with White Knight any longer. He then asked me to pay my existing balance, and I let him know that I paid for the full year in advance. This led to a call to the office, and I spoke with a woman who was his mother (******?) and she apologized, and asked if there was anything they could do to keep me as a customer, (she and ***** were both very nice) She let me know that she cancelled the incorrect charges on my account, and wanted to let the tech that was there do a final service. After some discussion where I informed her that I was unhappy with their low level of customer service, and just wanted to no longer do business with them, and did not need a service, she persisted, and to get off the phone I finally agreed to a final service that she had told me I had already paid for. Both ***** and ****** had full understanding that I no longer wanted to do business with them, and my account was cancelled, with a $0 balance. On 9/**/2013 when I came home from work I found a pink form on my doorstep, where ***** had stopped by and serviced my house, then I received a bill in the mail from White Knight Pest Control early October for $59.68. I called in on 10/**/2013 and spoke with ********, and ******, both very nice, I let them know that I did not appreciate this type of harassment or possible extortion. They informed me that ****** did not cancel my account, but they would do so, and I would not be hearing from them again, I thanked them.

Desired Settlement: Stop Contacting Me, and removal of already paid for Charges on account.

Business Response:
Mr. *******, 

I apologize for all the confusion you have experienced with White Knight Pest Control.  I would like to assure you that what you have experienced with us is not the usual operations.  I do not like it when we lose customers but I completely understand your concerns and your decision.  Your account with us is closed with a zero balance, if you ever decide you would like to start services with us again I will be more than happy to offer you free services.  Once again I apologize for how you account was handled and we would love the opportunity to earn your trust back in the future. Please feel free to contact me directly.

Thank you, 

****** ****** ***** ****** **** ******* ************ *** ****

11/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contacted White Knight Pest Control services due to some insects in the home. I agreed to have them come to my home every 3 months/quarterly for treatment. It was not known to my knowledge that I was locked into a contract, this was never explained to me. I ended up moving the last day of August/first day of September to my hometown of *******, **. I recieved a bill in the mail 1-2 days ago for a treatment that was done the first week of September, per the representative I spoke to. I was never contacted about this. The woman said a voicemail was left on my phone which I never received. The representative also told me that If I cannot transfer my service I have to pay a cancellation fee of 150$ plus tax. Firstly, I was never told I was in any type of contract. Secondly, I am getting charged for a service that was done when I was no longer living there. I was very upset that White Knight Pest Control did not understand this and ignored my complaints when I spoke to the representative this week.

Desired Settlement: I think it is only fair that I do not have to pay the $100 fee for the service that was performed when I was no longer living in *** *******, and to drop the $150 cancellation fee because I was never informed or had explained I was in a contract. I am very upset about all of this.

Business Response: Ms. *********, 

I have reviewed your account and see that you spoke with *****, our Customer Service Representative, on 10/**/2013 and resolved the issue.  If this matter needs further attention please contact me immediately.  

Thank you, 

****** ******
White Knight Pest Control
************

10/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: White Knight Pest Control has failed to upload the terms of my contract with them. We have a serious pest problem that has occured while under contract with them starting June 26th. They have received 2 quarterly payments but have only come to my home once. They have not responded to my phone calls for a technician to come out over the past 3 weeks or my messages left at the toll free number. In the past 4 days I have tried numerously to contact them as the number of pests in my home and yard is getting out of hand but all numbers associated with them on the invoice, contract and internet are disconnected or no longer in service. They also took an additional unwarranted payment from my checking account. Payments are to be taken quarterly and only on the quarterly service. I have not received my 30 day service much less my quarterly service yet. I need to be able to contact them and cancel my contract to discontinue any further payments coming out so that I may switch back to my old service provider. I also need a refund for the extra payment they took out.

Desired Settlement: Refund Check for the last payment and contract termination due to failure on their part to upload the agreement.

Business Response: Ms. ******, 

I apologize for our recent phone issues, we have been working closely with our provider to see that the issues are fixed in a timely manner.  We understand this has been an inconvenience for our customers. The phone lines have been fixed and we are here to help you.  We do not want to lose you as a customer, I know we can come up with a solution together that is fair.  I would first like to have a technician come out for free to take care of the pest activity you are experiencing. I will personally contact you today. 

Sincerely, 
****** ****** 

Consumer Response: Complaint: *******

I am rejecting this response because: Before I started service with White Knight I did not have a pest problem. All pests were managed by my prior service provider. I switched because of poor customer service and this is exactly what I am experiencing now in addition to an out of control pest problem. They have failed to uphold their end of the contract. I have lizards and spiders galore in my home. Fire ants everywhere. They came out for service and only did half of what was supposed to be done. My yard and home have not been maintained as written. They have not made regular visits as scheduled nor been available to reach by phone. I no longer want to be their customer and feel I should be refunded for the amount I have already paid since no service has yet been provided aside from an initial visit that was not completed due to rain.

Regards,

******* ******

Business Response: Ms. ******
We would love the opportunity to come out and take care of any pest concerns you are having, your account is set up with a service guarantee.  The guarantee states "If between your regular scheduled treatments you need additional services, need the inside treated, or if you are not satisfied, please call White Knight Pest Control and we will return to service your home free of charge".  We stand behind our guarantee and will never refuse service to any of our customers. If you could please call me I will be more than happy to set up a visit for you and make sure your concerns and needs are meet and we will not charge you for services until everything is taken care of.  My personal number and ext is ###-###-####, please call me so I can get this fixed for you.
Thank you, 
****** ****** 

Consumer Response: Complaint: *******

I am rejecting this response because:
I attempted to call business and did not get answered. Phone rang and went to a recorder with no personal message. They have not attempted to call me after submitting my complaint through the bureau. They have not withheld their end of the contract. They need to terminate it. Will continue to report through BBB. Will take further action for my refund. It is 9.24.14 and my service was to start in June. 3 mos later and I have not had even a complete initial visit.


Regards,

******* ******

10/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had to call White Knight almost every month because their product would fail to take care of all the ants in my yard. Back in April, I did express the wish to cancel my contract that was ending in June but did not want to pay the penalty charge fee so I asked the customer service rep if she could note that I did not desire to renew my contract after June. I even asked if she needed anything from me to ensure my contract would expire. She explained that my contract would automatically expire at the end of June and that no further action was required. To my surprise white knight treated my lawn in July and charged me $70 for it. I called them early August and was assured that I would not have to pay the July treatment since I had asked to cancel my contract back in April! To my surprise again, white knight did end up charging my credit card on file for the July treatment. I called yet again and talked to a manager who assured me yet again that my credit card would be credited for the amount within 3-4 days. This has not happened so I will need to call white knight again. For 2 consecutive times I have asked for written confirmation that my contract IS canceled and that they will not charge me anymore AND credit my account for the July treatment. Even though 2 different managers promised me to send me an email ...I have yet to receive something!! This company is not trustworthy and I would never recommend them to anyone.

Desired Settlement: I would like my credit card on file to be credited for the July treatment and receive an email confirmation that my contract has indeed been canceled and have my credit card information removed from their files.

Business Response: Ms. ******, 

I apologize it took so long to get your refund back.  You should see a credit on your card by Wednesday.  I am also concerned with your unhappiness with our products and the continued ant problem you experienced.  We at White Knight Pest Control understand that some situations do require extra attention, that is why we offer a service guarantee.  Our guarantee states "if between your regular scheduled treatments you need additional services, need the inside treated, or if you are not satisfied, please call White Knight Pest Control and we will return to service your home free of charge."  We will always stand by our guarantee and do whatever it takes to see that your pest concerns are taken care of.  If you could please call me, I can set up a day and time for our service manager to come out to your home to make sure your needs are met. I understand you have cancelled your account but we would still be able to send someone out. Please call me at your earliest convenience. 

Thank you, 

****** ******
White Knight Pest Control
************

Consumer Response: Complaint: *******

I am rejecting this response because:
I have yet to receive the credit that was promised last Wednesday.

Regards,

******** ******

Business Response: Ms. ******, 

Records show our credit card processing company issued a refund in the amount of 70.37 on 10/8/2013 at 2:20 p.m.  The refund does take 2-3 business days, the credit should've posted to your account not later than 10/11/2013.  If you bank account does not reflect this credit please call me, I can call our credit card processing company for you.  I apologize for the delay in the credit, I am more than happy to help in anyway though. 

Thank you, 

****** ****** 
White Knight Pest Control
************

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

******** ******

10/15/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company was going door to door a few months back. The guy seemed too good to be true, talking about getting rid of bugs for cheap. He said he would match our current price and they would come equally as much. I specifically asked him if this was a binding contract you have to stay in for x amount of months. He said no. I read the agreement at the bottom of a transfer paper form before initialing and told him I was not interested. This guy then told me that its not a binding signature and that the only thing they request is a 30day cancelation notification. These were all lies! I cannot stress the fact that this guy came into my garage. I told him we have a no soliciting sign. He said well I didn't ring your door bell, I saw you in your garage.... He repeatedly told me anything I wanted to hear to get me to sign the contract and proceeded to tell me he is the owner or manager of a branch that is open in *******, TX.....I gave him a personal check for the 1st $50.00 visit and it was supposed to be $85 every 3 months (including taxes and any other fees). We currently still have tons of bugs (spiders and grass hoppers) killing our plants. He stated that their treatment would keep everything out of our yard for 3 months. Then they sent a bill to me as well as taking $100.00 out of my mom's bank account (I gave them her card to file) 2 months in a row. I repeatedly tried calling them; it seemed like they were a fraud. None of the phones worked for more than 7 consecutive business days. No one helped us and they were not even sympathetic about running their business this way. They said, "Yeah, well I don't know what to tell you." When I called the number that was supposed to be the direct line to our sales guy (***), the phone number didn't work. I could not leave a voice mail for him to call us back and finally thought maybe ill try to text him. He responded with I am in **** at the moment and I have not heard back from the company since September **** at ******. I would like to recap by saying they are, liers, unperfessional and impossible to contact!! If you have a service you provide people, you cannot be virtually impossible to get a hold of or lie to customers.

Desired Settlement: I would like them to refund the amount paid so far (excluding the initial payment of $50.00, because that is the only time I saw any sort of decrease in the amount of bugs) I want to terminate this contract immediately without any fees or strings attached due to their unethical behavior in the initial agreement of the contract. My verbal contract with *** the sales rep was completely different from what they said when we finally got ahold of someone after them not answering their phones for almost 2 weeks. He said he would put notes in our file about what we talked about and he absolutely did not. This is the only reason I agreed to sign this contract.

Business Response: I apologize if there was any confusion with our agreement or pricing.  We have agreements to insure our sales reps and customers are on the same page.  If any of our customers ever have concerns we are always more than willing to work on finding a solution.  If you could please contact me I am sure we can reach a solution that is fair for everyone, our office phones are in working order.  Our office phones did however go down a couple of times over the last few months due to our service provider, our service provider has been working very closely with us to insure everything is in proper working order.  I look forward to speaking with you.

Thank you, 

****** ****** ***** ****** **** ******* ************

10/14/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A sales representative from White Knight solicited Pest Control Services at my resident stating they would provide services to my home for pest control and advised me that a representative would come back to services my home in October and assured me that someone would contact me prior to a service representative coming out. I was out of town the week of September 22nd through September 28th when a representative came out on September 27th, however, the representative could not service my resident as there was no one home to allow them access to the interior neither were they able to enter my backyard as there is a lock on the gate. I called the office on September 30th and spoke with ****** to explain my situation and advised her how dissatisfied I was as the arrangements previously made were not kept. I was also told by the Service Representative there was no penalties to cancel the service at any time with White Knight, however, again I was told by ***** they would charge a cancellation fee of $180.00 again a misrepresentation of services. I was charged for a service that was not performed and I have requested a refund for those services. It is these kinds of practices that causes consumers to be weary of agreeing to services promised by providers like this. Thank you for your assistance.

Desired Settlement: The service cancelled without any penalties neither a cancellation fee as promised by the sales presentative.

Business Response: Dear Ms. *****, 

I apologize you where not home when we serviced on 9/27/2013.  It is our goal to keep our customers on their treatment schedule to prevent pest infestations.  If we are ever unable to do a full exterior service when we treat we will call you and schedule a time for a technician to come back out free of charge to treat the back yard and take care of any other concerns you might be having. We did attempt to call you on 09/30/2013 to schedule a free back yard service but we where only able to leave a message. We will always honor our service guarantee which states " If between your regular scheduled treatments you feel that you need additional service, need the inside treated, or if you are not satisfied please call White Knight Pest Control and we will return to service your home free of charge."  We value you as a customer and will be more than happy to return free of charge to do a full interior and exterior service, I will also note your account for future services that you would always like a timed stop and the interior treated.
If we where to cancel the account now we would apply a cancellation fee in the amount of 180.01.  The cancellation fee is the amount that we discounted off your initial service, our initial service is usually $200 but with an agreement for at least 7 services we discounted that amount down to only 19. 99 for you.  It does state in our agreement that if for any reason the 7 services are not fulfilled we will ask for the discounted price of your initial service back.  
Once again, we value you as a customer and will be more than happy to make sure all of your service concerns are meet at no additional cost to you. Your are more than welcome to contact me directly.
I have attached a copy of the agreement and work orders for reference. 

Thank you, 
****** ******
866.585.4167 ext ****

Consumer Response: Good Afternoon Ms. *********,

I am rejecting the business reponse and would like to attach the addenum to my original complaint.  I am not satisfied with the reponse from the business as I stated the agreement clearly reflects I was to be serviced in October and not September.  As I stated there was no one home when the service technician came to my home  outside of the schedule that I was originally given and according to the service representative I was to have been called to confirm my appointment for October. 

Please let me know what I need to do to reopen my complaint.

Thank you

******* ***** 

10/9/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sold my house in July 2013 and I have been trying to contact the company to cancel my services. I have tried calling and email. Whenever I call the company's billing department to cancel my services I will get a busy tone or an answering machine with a very short message that says "Please leave your name and number" - That's it. When I did get an actual company person on the phone they said they were unable to cancel my services because I had to call their main office in *******. When I called the ******* office I received a busy tone. When I called again I was able to get a ring tone but then I reached a voice mail. I left a message describing in detail my situation. I did not receive a return call until well over a week later. I was unable to answer the phone because I was in a meeting at work. The person did leave a message but when I called back I did not reach a person - just the voice mail. The company continues to bill me for the services that I am not receiving. When I spoke to the only person I was able to reach she informed me that the last time my home was serviced was in May of 2013. They have charged me for the months of June, July, August and September WITHOUT PERFORMING ANY SERVICE ON A HOUSE I NO LONGER OWN. I feel like I am being led around in circles so they can continue to charge me. This has become ridiculous and I feel like they do not value me as a customer. Their customer service is terrible and it makes me feel like they don't care that I gave them my hard earned money and received nothing in return.

Desired Settlement: I want the business to refund the full amount for the months that they charged me but did not provide service.

Business Response: Mr. ********, 

I am sorry that you are having concerns.  You are a billing services customer,  White Knight Pest Control is only able to take care of your service concerns.  Billing Services is who you will need to contact in order to have your concerns addressed.  I have contacted them as well and let them know you are having difficulties getting your account taken care of properly.  The phone number that you will need to call is ************, if you have any problems reaching them you are more than welcome to contact me and I can help reach them. My number is ************ *** ****, I am sorry I am unable to help in any other way.  If in the future you need pest control you are more than welcome to contact White Knight Pest Control directly.

Thank you,
****** ******  

9/24/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I cancelled with them after months of fight with them, trying to have them call before coming out. I made it through my contract and 1 month (aug. 2013) later the send someone out to try and perform service but my gate was locked. I called the next business day and they assured me it was over and two weeks later I get an invoice they charged my credit card for service.

Desired Settlement: i just want my money back and to stop dealing with them!!!!

Business Response: From: ****** ***** [mailto:*****@*********pools.com]


Sent: Thursday, September 19, 2013 11:30 AM

To: info

Subject: Complaint ID: *******

 

My
complaint have been fixed they credit my money back

 

****** *****

   

   

***** *** *****

San Antonio , Texas

Office:  (210) ******** *** ***

Fax:     
(210) ********

*****m@*********pools.com


www.*********pools.com

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** *****

9/10/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I called White Knight to cancel services on the last week of May, beginning of June. The representative that answered informed us there would only be 1 more charge in June and there would not be anymore additional charges nor a cancellation fee. I thought that was the end of it until I was reviewing some bank statements last week on Aug 5th, I noticed that White Knight had drafted from my checking account. I also noticed that in July they had drafted as well. I called White Knight and the representative said she would have someone call back the next day. no one called. I called again the next day and another representative informed me that this usually takes 24-48 hours for a response. So I waited 2 more days and again on Thursday no phone call. I gave them a chance and waited on Friday, no call. On Tuesday, Aug. 13th, I received a voicemail from White Knight. I returned the call on Wednesday Aug. 14th. The lady I spoke with, her name was ***, stated that our services was not cancelled because we did not submit in writing 30 days in advance. the representative I spoke with in May/June, never mentioned that we need to submit something in writing. I would have gladly done so. *** mentioned that there were notes in their system indicating that we called to cancel in late May/early June. *** also stated that because I didn't speak to her or some other person in billing, it was not cancelled. She also informed me that they had not come out to service our house since February 2013. So March - August they were getting paid and not providing services. Every month White Knight would call and leave me a message informing me about the upcoming service date. When I signed up, I specifically told the young girl, ******, that it was important they leave me a voice message because I cannot get to my phone while I am at work. I never had to call and schedule a service date. If their procedures were changing, it is their responsibility to inform the customer. so since I never received calls from White Knight and completely forgot about them. When I shopped around for new service is when I decided to get service with another company and cancel with White Knight. White Knight never sent me any invoices during the whole time I had their service. I have not received any calls since I last called to cancel in May/June. *** stated that she would send an e-mail confirming the conversation from aug 14, and we have not received an email. it is upsetting that due to their lack of customer service from the beginning that White Knight made this so complicated and inconvenient for me. and to be told that services were not cancelled because I did not speak to her or someone in billing??? It was the customer service representative job to tell me that I have to cancel with billing. I don't know how their standard procedures are, she should have educated me in the correct process. What kind of service are they providing, taking payments for nothing???

Desired Settlement: I would like to be refunded for those the months I did not have service, for which I paid for monthly, nor should I be subjected to cancellation fee due to their lack of communication to me, the customer, I signed up with them in May 2012 and cancelled 12 months later, I would like White Knight to not drag this issue out as I refuse to ever deal with them again.


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4 Customer Reviews on White Knight Pest Control
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