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Phone: (210) 492-5274 View Additional Phone Numbers 15614 Huebner Rd Ste 119, San Antonio, TX 78248
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Couture Lash Boutique LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Katherine Eliott, Owner
Permanent Make Up Body Waxing Services Artist - Makeup Beauty Salons Skin Care
THIS LOCATION IS NOT BBB ACCREDITED
15614 Huebner Rd Ste 119
San Antonio, TX 78248 (210) 492-5274 (210) 492-5275 Directions
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Additional Phone Numbers
- (210) 492-5275(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: After going to Couture Lash Boutique I was extremely disappointed with how my tan turned out. I went onto Facebook and posted a review on their page letting them know how I felt. In return I received a rude response from the owner blaming me for doing the tan when it was raining (it was not raining when I left there or when I got to my house). She also was not the one who did my tan but yet thought she could comment on it. The problem I have is she posted a picture of the waiver I signed onto Facebook which was extremely unprofessional and uncalled for. I believe it's a violation to my privacy. The owner hasn't even tried apologizing or even fix the problem.
Desired Settlement: I just want my $55 that I paid plus the $10 upcharge for the 4 hour process I did instead of the normal one.
Business Response: This consumer signed a waiver and consent form that stated we advised her against tanning that day due to the rain. She also agreed to "first contact Couture Lash Boutique for any reason" if she was not satisfied with her results. She breached this contract by posting false statements on social media and then immediately blocked us from contacting her. Our only way to communicate with her was to respond to her reviews. She continues to make false and slanderous accusations. She claims that we have harassed her. By her own admission she posted a review and blocked us. There is no validity to a harassment claim. She initiated contact and we responded with the only line of communication available, which was a public response. We are just as disappointed that this customer is not happy with her results. Again, we advised her verbally and in writing to opt out of tanning that day, as it was raining. The day she came in, it was not just raining but it was storming and several areas were flooded. This can be verified by running a basic search for historical weather in San Antonio. All tanning solutions can not get wet for several hours in order to achieve the best results. We also warned her about the effects of high humidity. We have never encountered a customer who insisted on ignoring our expert advice. And so, we had her sign a waiver stating such. Had she contacted us first, we could have further advised her. However, she continued to post false statements on other social media outlets. She did not give us the opportunity to help her. Our posted waiver is to be expected. Her privacy was not violated in any way as the form did not include any personal information. It simply defended Couture Lash Boutique. Every business has the right to defend their good name against false statements. It doesn’t seem like we could have won here. The alternative would have been to refuse service. We have apologized several times. We have asked her to contact us since she closed lines of communication on our end. We have even extended lines of communication to all of her friends and associates that posted 1 star reviews, all of which never stepped foot in our establishment. And by doing such, she is now claiming, falsely, that we are "harassing [her] friends." Couture Lash Boutique has a stellar reputation. We are proud to see our excellence recognized by so many. As owner of Couture Lash Boutique, it should not be surprising that I am always on the property. I was there on the day in question just like I am every working day and then some. I have attached the signed waiver for you, as well as her defamatory comments made on yelp.
This customer has repeatedly attempted to force a refund. One is not justified. The following reasons support our final decision: