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BBB Accredited Business sinceFind a Location
Phone: (512) 453-5858 Fax: (512) 453-3433 2209 Rutland Dr Ste A100, Austin, TX 78758
BBB Business Reviews may not be reproduced for sales or promotional purposes.
we sell furnish and install:
Kitchen and bathroom remodeling
Walk in tubs
Replacement windows and doors
Sunrooms, Pergola's, patio covers
Maintenance free exterior siding
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A BBB Accredited Business since
BBB has determined that Statewide Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Statewide Remodeling include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Frank Manzare, Vice President Partner
Related BusinessesStatewide Remodeling of San Antonio, LLC
Patio, Porch & Deck Enclosures Siding Contractors Weatherization Bathroom Remodeling Bathroom Remodeling - Walk-In Tubs Windows - Installation & Service Sunroom & Solarium Design & Construction Windows Energy Conservation Products & Services Kitchen & Bath - Design & Remodeling
Method(s) of Payment
Cash & same as cash options
Credit plans with up to 100% financing
Refund and Exchange Policy
We have a 100% satisfaction guarentee. Based on the job being completed to the contract specifications agreed to by the customer.
We also offer a lifetime workmanship guarentee to the original purchaser for as long as they own their home on most products. Ask your representative for details
Alternate Business NamesStatewide Remodeling of Austin, Inc.
Industry TipsTips for hiring a contractor
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: After several calls to the company to report the leak to our Sunroom, we finally received a visit from a field Supervisor on 10/16/2015 at 2:00P.M who looked at the water damaged area inside the sun room, he also inspected the outside top roof and took pictures. Field Supervisor told the wife and I before leaving that he was going to report his findings to the production manager. On 10/22/2015. After not hearing from field Supervisor or anyone from statewide remodeling, we called field Supervisor again, And I explained to him that there was a lot of rain expected in our area and would like to know when someone will be back to repair the area where water is leaking into our patio. Field Supervisor said that he was going to call his production manager and someone would be calling right back. It is now October 25th and heavy rains have hit our area. the patio at our home has again sustained damage from rain water. This is very poor customer service, on a product that we are paying on without fail. The Sr. Design Consultant at our neighbor hood Home Depot .The wife and I have tried several times to get someone out here and we're basically getting the run around. Putting caulk down a hole that should not have been there from the start will not fix it. We just want repairs to be done correctly and that's all. Thank you for looking into this we most greatly appreciate your time.
Desired Settlement: We want no more damaged to our furniture. Or possible mold damaged.
I have spoken with our production manager in Austin who has informed me that there where delays in getting back with the customer. We have determined in our opinion that the leak is originating around the chimney and running down the roof beneath the flashing we installed when we built the job in 2012. I suggest this customer contact a reputable roofing company to come do an inspection on the area around the chimney and determine if this is or is not the origin of the leak. If it is the customer should have it fixed at their expense. If it is coming below at the point of our attachment to the roof of our sunroom Statewide will pay for inspection and make necessary repairs.
Again my apologizes for the slow response
***** ******* EVP/Partner
Problems with Product/Service
Read Complaint Details
Complaint: The idea to have our back porch extended started over 3 months ago, after breaking ground on 07/13 everything was stopped due to permit issues. After several weeks of communication with statewide and not finding a solution to accommodate both parties involved and taking into consideration that we were both at a loss, we made the suggestion in writing (via email) to settle, statewide was to refund our $1000.00 deposit plus $2,500.00 ($3,500) , they would return the lawn to its previous state and we would assume the cost of re-installing the sprinkler system which has already been done. They agreed these terms on 8/11 (nearly a month after we started communications regarding the issue) and as of today we are yet to receive ANY type of compensation. I attempted to follow up on the status of the refund as the funds were to be used in the replacing of our previous enclosure but, my emails as well as phone calls remain unanswered. The local Home Depot which is through whom we found statewide and to whom the initial deposit check was issued has not taken any part in this and to them will my next complaint be written. All we want is to be able to use the funds towards the replacing of our structure, this has been dragging long enough.
Desired Settlement: To receive our funds so that we can invest them in the replacing of our structure.
Sorry for the late response
Per our records the terms of the release ( copy to follow) have been met. We are sorry we could not complete the project for this customer. We are in the business of building sunrooms. This was due to circumstances beyound our control. The set backs where not adaquate to complete the project per city code.
I will further confirm that all monies have been forwarded to the customer
$1,000 original deposit
$2,500 for damages
Thank you for your help in this matter
|4/12/2013||Problems with Product/Service|
|1/10/2013||Problems with Product/Service|