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BBB Accredited Business since

Covenant Building Services

Additional Locations

Phone: (210) 387-4959 Fax: (830) 980-1950 ---, San Antonio, TX 78216 http://www.covenantdecks.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Covenant Building Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Covenant Building Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Covenant Building Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 10, 2008 Business started: 02/01/2002 Business started locally: 02/01/2002 Business incorporated 12/22/2006 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bill Johnson, Partner
Contact Information
Principal: Mr. Bill Johnson, Partner
Business Category

Patio, Porch & Deck Enclosures Barbecue Equipment & Supplies Landscape Designers Outdoor Kitchens Carports Gazebos Patio & Deck Builders Deck - Repair Patio Design

Alternate Business Names
Agape Marketing Partners LLC Covenant Outdoor Living
Industry Tips
Tips for hiring a contractor

Additional Locations

  • ---

    San Antonio, TX 78216 (210) 387-4959

  • 6015 Shadow Glen

    Spring Branch, TX 78070

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had two decks built and an outdoor spiral staircase installed. The business failed to clean the spiral staircase as promised, and there are staples riddled along a section of outdoor siding where the business installed a security "curtain" during construction.

Desired Settlement: I'd like the staples removed and the staircase cleaned as soon as possible.

Business Response:
As previously discussed all items have been addressed by me personally.  This morning I removed all the staples from the fascia and the area was cleaned.  With respect to cleaning the spiral staircase, Mr. ********* was correct that there was a construction sticker missed by me.  That too was removed today.  As a courtesy to Mr. ********* the entire support pole was cleaned and painted with rustoleum paint.  Also as a courtesy a can was left for the homeowner in the event he wishes to paint other areas.  Beyond those items the deck is structurally sound.  


Blessings,


**** *******
Managing Partner

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Covenant Building Services
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)