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Find a Location

Rancho la Mission has 1 locations, listed below.

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    Business ProfileforRancho la Mission

    Party Planning

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    14047 Henze Rd, San Antonio, TX 78223-5460
    BBB File Opened:
    9/27/2012
    Years in Business:
    12
    Business Started:
    8/9/2011
    Business Started Locally:
    8/9/2011
    Business Incorporated:
    2/17/2012
    Type of Entity:
    Corporation
    Alternate Business Name
    • Rancho La Mission Inc
    Business Management
    • Mr. Raul Hernandez Jr., Director / President
    Contact Information

    Principal

    • Mr. Raul Hernandez Jr., Director / President

    Customer Contact

    • Mr. Raul Hernandez Jr., Director / President

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/20/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I booked a wedding venue package at Rancho la mission for around $26k for 11/18/23. I paid $8k as a deposit and have since paid $7k additional in monthly payments. We recently called to change the date to a year later, 11/17/24, which resulted in a $5k fee. The change date fee is outlined in the contract as being only $2500. When we ultimately decided to cancel the event rather than reschedule, I contacted the venue about cancelling the wedding booking and therefor the contract and the owner told me that if I cancelled I would still be responsible for the remaining now $15k owed balance and that he would file it as a collection on my credit report. I consulted the contract and nowhere is there a no cancellations clause. I am looking to be able to cancel the venue booking without being required to pay the remainder of the balance as there is ample time (more than 18 months) for them to book the venue for the new date. I had a lawyer read over the contract and she assured me that there was nothing there about not being able to cancel the event.
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    Customer Reviews

    0 Customer Reviews

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