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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Advanced Vision Care of Victoria, P.A. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Advanced Vision Care of Victoria, P.A. include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Optometry Board
333 Guadalupe St # 2-420, Austin TX 78701
Phone Number: (512) 305-8500
Fax Number: 512-305-8501
Type of Entity
Business ManagementDr. Valerie Baker, President Mr. David Pfenninger
Optometrists Contact Lenses Sunglasses Eyeglass Suppliers
Alternate Business NamesAdvanced Vision Care, P.A.
1505 E Rio Grande St Ste 150
Victoria, TX 77901 (361) 485-9421 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I had an appointment at Advanced Vision Care on February 5th, 2014 at 2:15 PM. I received my full examination, and was then ushered to the sales floor to begin selecting my frames. Before my appointment, I had decided on getting a certain kind of frame (*** **** ******** model number ******). I have these already in the original sunglass model, and my question going in was would it be less expensive to use the particular frames that I already had, or just purchase some *** *** frames in store, since they are a retailer. I waited at a table to get helped by another associate, when a gentleman asked me if I needed help. I'wasn't sure exactly what this man did for the business, for he was not wearing a uniform, a lab coat, or even a name tag-I didn't even get his name throughout the process. I brought the sunglasses in to physically show the gentleman what I wanted, and after careful examination was told that they would be able to put lenses in the frames if I so chose. While he was assisting me, this man was rude and unprofessional, unable to answer any of my questions, including but not limited to the overall answer to my pricing question, any insurance questions, or any inquiries on general pricing of *** *** frames, not to mention the he frequently left me to ask another associate what he was supposed to do. I was rung up and charged $187 total ($143 for the total cost of glasses and $44 for my examination). An hour later, I went to retrieve my frames, and left the store. I put on the glasses and immediately noticed when looking in my console mirror in my car, that these frames seemed bigger than the glasses that I had previously shown the gentlemen. Since this was the first time looking at myself with these glasses-since I wasn't allowed to look in a mirror to see how the glasses looked on my face, even when he was doing my face measurements-I immediately had concerns. I took out my sunglasses and compared the two, and the frames that I had received at Advanced Vision Care were indeed noticeably larger in size. I immediately returned to the store and brought this to an associates attention. The man that helped me tried to tell me that those were the frames I gave him. After I reminded him that I had physically brought him the frames that I wanted, he agreed to order the correct frames and do an exchange. I was not informed of shipping costs, or an exchange policy. The only other thing the man did was scoff and say, "Yea they do look kind of big on you." and he proceed to make jokes about how the large frames made me look. This man was rude and condescending to me even after he directly admitted they were the wrong size. My glasses were then placed on order. The next morning, I was called by a different associate who told me my glasses were ordered and they would arrive within 7-10 business days. I inquired that since my glasses are smaller in size, if there was a price difference, would I get a refund? She stated that if there was a difference, that I would get the balance I was charged for the frames back. Once my glasses came in, the same gentleman associate helped me. I tried them on, made sure they were the right size in the mirror, and inquired about the refund. First he told me that my new frames should be cheaper because they were smaller, and went to go check, but before he did, he came back and told me this, "Your frames should be the same price. You were actually supposed to be charged shipping since we had to order your frames which is like $12.00. Besides, I was supposed to charge you shipping and I don't really want to get yelled at so...." He proceeded to usher me out the door. Later my dad asked if I wanted him to intervene because I felt that my being female and young might have cause him to treat me unequally. He called and got the run around, being transferred from department to department without getting a specific answer. Finally, a few days later, we received a call from the gentleman who proceeds to tell my dad that I should have been charged a shipping fee of (now $25.00) and that they're not even supposed to order glasses and they came all the way from China (from my knowledge, these frames are made in Italy. it is even printed on the frames). This man never apologized for his mistake, and my dad (although treated much better than I) was dismissed. This individual was rude and should not be helping customers. I have the receipt proving that I was supposed to receive the correct frames because the model number was printed on it, and I received the wrong pair. I am offended that they would assume that the situation was my fault since I have the original receipt as proof, and that I was treated in such a rude and unprofessional way. I will never go back to Advanced Vision Care after being a loyal customer for years.
Desired Settlement: I would like the office to give me a specific price on these frames, so I can finally know if there was actually a price difference. I would also like for the previously mentioned associate to take (or retake) a training course on how to properly assist customers, more specifically problematic situations, and how to professionally and politely help paying individuals.
Dear Sir or Madam:
Problems with Product/Service
Read Complaint Details
Complaint: When I had to return my glasses for a refund, merchant advised me that they could not refund "their cost" for the lenses. This was after they had assured me I would not be penalized for returning the glasses. During the process of attempting to get me into the right lenses merchant never explained the types of circumstances under which I may lose money. Even before I asked for a refund I had expressed that I did not want to lose money if the glasses didn't work out. Merchant did not disclose to me that I would have to pay for their cost of the lenses. First, they failed to disclose a very important rule. Second, they went back on their word that I would not lose money.
Desired Settlement: Merchant refunded part of my cost. They kept $97 for their cost of the lenses. They had several opportunities to explain this to me before the refund request. In fact, they assured me I would not lose money by returning the glasses without warning that I could, depending on the circumstance. I would like merchant to apply a FULL REFUND. The amount that would constitute a full refund, which I am requesting, is $97.