Business ProfileforAustin American-Statesman

To whom it may concern:On Dec 11th 2023, I was billed $12 for a monthly newspaper subscription, which had increased from $4.33 monthly. Upon seeing the increased rate, I called the Austin American Statesman on Dec 12th requesting the immediate cancellation of the subscription and refund of the $12 charge. However, I continued to receive the subscription. I called back on Dec 15th and was told by the customer service representative that the cancellation was in progress and that the refund was under review. I also sent an email on Dec 18th 2023 requesting confirmation of the subscription cancellation and refund; I never received a reply. As of today, January 8th ****, I still have yet to receive a cancellation confirmation or refund.I'm seeking help from the Better Business Bureau for Austin American ********** unethical business practice of continuing subscription services despite multiple requests from me, the customer, to cancel. I also want to make other potential customers aware of the Austin American Statements' deceitful business practice of charging customers an increased rate without advance written or electronic notification.Prior to this incident, I had been a subscriber to the newspaper in the past and had canceled before without issue. This is the first time they have not acknowledged nor confirmed my request to cancel and issue a refund with the intent to charge me more for their monthly rate.My account number with the ********************** American ******** is 1441548522.Thanks and best regards.