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BBB Accreditation

A BBB Accredited Business since

BBB has determined that StreetAuthority LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for StreetAuthority LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

1 Customer Review on StreetAuthority LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: July 06, 2012 Business started: 01/01/2001 Business started locally: 01/01/2001 Business incorporated: 06/03/2009 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Joan Sobel, Customer Service Manager Mr. Lou Betancourt, Member Mr. Paul Tracy, Member
Contact Information
Principal: Ms. Joan Sobel, Customer Service Manager
Related Businesses
Profitable Trading LLC
Business Category

News Publications - Trade, Association Publishers - Periodical News Dealers News Service


Customer Review Rating plus BBB Rating Summary

StreetAuthority LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 4601 Spicewood Springs Rd Ste 3-100

    Austin, TX 78759 (301) 216-2005 (512) 501-4002 (512) 501-4002

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BBB Complaint Process

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Additional Phone Numbers

  • (301) 216-2005(Phone)
  • (512) 501-4002(Phone)
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Complaint Detail(s)

11/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In August 2014, I purchased a 2 year subscription to a Street Authority affiliated service called Undiscovered Growth Stocks. I only received the first month's newsletter. In the last week of September, I received an email from customer support saying that the Undiscovered Growth Stocks service was being cancelled and that they were going to move me to another newsletter called Top 10 Stocks within the week. On October 8th, I wrote an email to customer support saying that I still did not have access to the new service. I received a reply on October 13th with customer support saying that they would resolve my issue by the end of the week. Not only have they not resolved my issue, but I now no longer can log into three other Street Authority newsletters that I had previously subscribed to. Two additional emails to customer support have gone unanswered.

Desired Settlement: Fix my service so that I can log into my account and access what I have paid for (including the promised transition to Top 10 stocks to replace my Undiscovered Growth Stocks subscription). Also, give me 3 additional free months of Top 10 stocks to replace the three lost months waiting for you to fix my issue.

Business Response: #2 Complaint ********


Dear Better Business Bureau,

First of all, thank you for sending this request two times for I did not receive the complaint until 11/13/14.

After receiving the BBB complaint, I called him on 11/14/14, and we worked out a solution to his issue. 

In addition, our subscriber emailed us a number of times and one of our representatives thought that his issue had been solved so she archived
his emails. She was incorrect and will be more diligent in the future.

I called him today, 11/20/14, to let him know that he now has a subscription of Top 10 Stocks which was emailed to him along with the reports today.

On 11/14/14, while we were speaking, he told me that he was unable to sign into his StreetAuthority.com account. I was able to fix that
issue as well and he accessed his other newsletters with me on the phone.

So we were able to solve a lot of issues as a result of this complaint.

Again, thank you for sending this complaint
to us as it allowed me to touch base with our valued subscriber, 



Sincerely,

**** *****

StreetAuthority, LLC

******** ******* *******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

9/20/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On July 27th 2014 I was charged $99.00 on my credit card for a 1 year subscription to Street Authority which was fine with me. During the month of July and August I kept getting to many E-Mails from Street Authority and Daily Paycheck. I called Street Authority on Aug.29th,2014 to cancel my subscription with a Rep by the name of ***** who was very kind and told me that the subscription would be cancelled for Street Authority and Daily Paycheck. The girl was real nice,but she forgot to send me an E-Mail confirming the cancellation andI hung up the phone. ***** was very professional and had good people skills, but on the other hand when I called about 30 minutes later to address the problem with another Rep whom I forgot to remember her name was one RUDE REP. I asked her to send me a cancellation by E- M of my cancellation as I didn't want to be billed automatically come July 27th of 2015 and she took an attitude WELL IF YOU JUST CANCELLED YOUR SUBSCRIPTION,YOU WONT BE BILLED COME JULY 2015 AUTOMATICALLY WITH YOUR CREDIT CARD. I asked her to send me an E-Mail confirming I had just cancelled my Subscription and I told her I know of companies that as long as they have a person's credit card number they can Bill whenever they want and I made it quite clear I would appreciate an E -Mail from Street Authority saying my Subscription was cancelled on Aug29th.2014 and would appreciate their firm not sending me anymore E-Mails as I was not interested in their information on stocks anymore. I would appreciate it if you could help rectify the problem I'm having with this company. Mind you, the girl ***** was very kind, but I wish I had gotten the second girls name as she invented the word RUDE and DISCOURTIOUS. THANK YOU. ******* ********************* ******* ********** **** ******* *** ***************** ****** ****** ************

Desired Settlement: Refund

Business Response: Dear BBB,

Thank you for allowing us to respond to our mutual client’s complaint # 10203391. I have included our response in a WORD document as well as the receipt showing the refund that was processed.

**** *****
******** ******* *******
StreetAuthority, LLC
************************

9/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company did an unauthorized charge on my **** card on 11/01/2013. When I called to request refund and stop further charge, the female operator refused to cancel my account and "told" me to go to credit card company. She stated the publication was "TOP TEN STOCKS" and the charge was revolving. She said the publication was sent via email. If I don't receive them, then, they are in the junk mail box. She refused to cancel future charges. When I searched further on this company, it appears that I am not the only victim. One company with similar name posts an article to clear their name from receiving numerous complains about erroneous credit card charge from "ST AUTHORITY PUBLISH GAITHERSBURG MD". When I tracked down web site of "Street Authority", it lists a "BBB" seal on their page.

Business Response: Dear Better Business Bureau,

Our mutual client, ***** ***, was charged last year for the newsletter, Game Changing Stocks. She filed an Inquiry with her credit card company a few weeks ago. We gave her a refund as a result of this inquiry on 8/15/14 of $99.00. I am attaching and submitting the receipt from our processing server, cybersource. 

Again, thank you for allowing us to show our side of the complaint. 

Sincerely,
**** *****
StreetAuthority, LLC
******** ******* *******

Consumer Response: Complaint: ********

I am rejecting this response because:

 
The charge is unauthorized.  It should never happen anyway.  I don't recognize this company's publication at all.  Not to mention when I called their customer service number, the person answered my call was rude and refused to cancel my account.  She insisted that I went to my credit card company for such dispute.  I am wondering how this company get my credit card info. at the first place.  Something is definitely suspicious.

Regards,

***** ***

Business Response:

#2 Complaint ********

Dear Better Business Bureau,

Our mutual client, *** ***, was charged on 11/1/13 for the newsletter, Top 10 Stocks. She called us on 8/7/14 after she had been emailed 9 issues of the 12 issue newsletter. We give prorated refunds on renewals after the first 30 days of the renewal date. So she was not due a full refund; she was due a refund of $24.75. Our customer service representative explained this to her and she started screaming at her. *** *** said that she would call her credit card company and file a dispute and then she hung up. *** *** filed an inquiry with ******** ******* and so we gave her a full $99.00 refund on 8/15/14 as we reported in our first complaint as a result of her inquiry with ******** *******.

Now, I will answer her statement from the second complaint, “I am wondering how this company get my credit card info. at the first place. Something is definitely suspicious.”

We got her credit card, because *** ***, ordered our newsletter, Top 10 Stocks, on 10/19/11 for $39.95 for one year. She ordered it by going to our website and entering her credit card on-line to purchase the newsletter. She supplied her email address, *******************, as she knew that it would be emailed to her. Our subscribers are used to ordering our newsletters on-line and they always read our terms and conditions before they order the newsletters. We have had many subscribers over the years calling us to order the newsletter when they have questions on our terms that they have read.  So we supply them with our terms of renewal and 30 day refund guarantee. When she ordered the newsletter on-line, it stated that it would be renewed at the end of its term. Here is the picture (which I have made smaller to show where the terms are in relation to the ‘submit order’ button which our subscribers push to order the newsletter) of what she (and our subscribers) saw (see) and read right under the ‘submit order’ button:

The newsletter renewed for the first time on 10/31/12, and she did not call us to cancel it. So it automatically renewed again on 11/1/13. She called us to cancel the newsletter on 8/7/14 when she only had 3 issues left on the subscription. When she called ******** ******* and did an inquiry, we sent the required documentation stating that we had given her the full refund of $99.00 on 8/15/14. Because we canceled the newsletter, she will not be automatically renewed again. We also have stopped any free newsletters that we were emailing to her.

I wished now that *** *** had called us in either 2011 or 2012, and we could have resolved this matter then.

I hope that this shows *** *** that she ordered our newsletter by putting her credit card number in our website. We only get credit cards when they are entered into our website by our subscribers (or by us when our subscribers call in) so they can order our newsletters.


One item that I want to mention is that I looked at my answer to her first complaint and saw that I had typed in the wrong newsletter, Game Changing Stocks, she never ordered Game Changing Stocks newsletter and it was my error. I am sorry for any confusion that this may have caused but she did not order Game Changing Stocks. She had ordered Top 10 Stocks.

Again, thank you for allowing us to show our side of the complaint. 

Sincerely,
**** *****
StreetAuthority, LLC
******** ******* *******

9/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The Order placed was for a two year subscription to a newsletter. The offer stated that a full refund would be available for 30 days. There was a failure to disclose by StreetAuthority LLC about cancellation and refunding for undelivered newsletters after the 30 days. That is a significant omission and demonstrates an intent to defraud. When I communicated with StreetAuthority 07/28/2014 requesting a cancellation and refund of the undelivered newsletters I received the following response; "I see that you purchased Top 10 Stocks on 06/04/2014 . The terms stated that you had one month to cancel and receive a refund. Since it is over the 1 month, it is nonrefundable. So I can cancel for you, but I cannot give you a refund. What I have done is canceled it at the end of its term. So you will get the issues until the May 2016 issue comes out and then it will expire and NOT charge you again. "

Desired Settlement: I have requested a pro-rated refund for the remaining undelivered newsletters. The remaining term is 22 months and the pro-rated amount is $73.24 I also have to have my Credit Card information deleted from their computer systems so I do not get charged for a continuation in May 2016 or get charged for anything else at any time by StreetAuthority LLC (or any of their affiliates or partners).

Business Response: Dear Better Business Bureau,

First of all, thank you for giving
us this opportunity to answer our mutual client, *** ********. Our mutual
client ordered our newsletter on 6/14/14 and had 30 days to cancel it to
receive a full refund. He did not call or email us during the time period 6/15/14
to 7/15/14. He emailed us on 7/28/14 and asked that the newsletter be canceled.
He was told that he was outside of the refund period and that we would cancel his
subscription at the end of its term so he would continue to get his issues and
then the newsletter would expire and not charge him again. He then wrote or
called you all to register a complaint. I am sending you documentation showing
that he is not due a refund given our terms that were presented to him when he
ordered on our website.
Thank you,
**** *****
******** ******* *******
StreetAuthority, LLC

Consumer Response:

Complaint: ********

I am rejecting this response because:  Attached to the response is a seven page "explanation" which includes graphics of their advertising.  Just after the large box with "USERID, DATE and ACTION" is a statement " He went to our website and this is what he probably read when he went to order the Top 10 Stocks newsletter:"  The word PROBABLY is important when reading the rest of the attachment as it asserts an appearance of credibility that is not factual.

The first emblem below that reads "100% Satisfaction Risk Free Money-back Guarantee"

The "response" goes to great length to show several copies of their "100% Satisfaction Money-back Guarantee" emblem that has "30 day" in the middle of it.  On page three of the "response" the copy of the "Money-Back Guarantee" contains two paragraphs followed by four bullet points.  The first bullet highlights "risk free", the second bullet highlights "100% thrilled".  The third bullet was not on any of the material that I saw before placing the order, had it been there I would either have calendared the ending of the 30 day period with a notation to review the choice within 25 days OR I would have not placed the order at all.

The order was processed at 3:24 pm June 4, 2014 and I received two emails almost immediately.  A "Welcome" email at 3:24 pm and an "Order Confirmation" email at 3:26 pm, Neither email included the "no refund after the 30 days"

The point of all this is quit simple.  With no notification of the "no refund after 30 days" it is only reasonable that a prorated refund be granted, to do otherwise is unethical.


Regards,

** ********

7/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for their newsletter and I was told that I could cancel at anytime within 1 year and get a full refund. The sales person promised I could cancel within a year. When I called to cancel, however, they denied they allow for a full year to cancel, and would not provide the refund.

Business Response: BBB complaint number
********

First of all, thank you for allowing us to give our version of the events between Mr. *** and StreetAuthority.

Mr. *** ordered The Game Changing Stocks on 9/11/13 by
going to our website, www.streetauthority.com. When he ordered the newsletter
(both before and after he hit the submit button), the order page clearly stated
that he had 30 days to cancel to receive the refund.  So he would have had to cancel by 10/11/13.

He called to cancel on 7/11/14 which is past the 10/11/13 date. So he is not due a refund.  

Our representative told him that we would cancel it by turning off his auto-renewal so he would continue to receive his Game Changing Stocks newsletter and would NOT be charged again.
The Game Changing Stocks subscription will expire on 9/1/15 and he will not be charged again. If he decides to not receive the newsletter any more, he can call or email us at support@streetauthority.com to let us know this, and we will follow his wishes.

In the attachment, I am showing Mr. *** and the BBB the information that I was able to gather from our StreetAuthority files.


Thank you again,

**** 
Customer Service Manager
StreetAuthority, LLC

3/27/2014 Billing/Collection Issues
3/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Spam emails will not stop - several calls to office (*****) always told they will contact IT department however, the emails keep coming. Asked ***** if I can talk to her manager for assistance... always no!

Desired Settlement: I would like a letter with a contact number other than ***** in case I still receive emails.

Business Response: I am responding to Better Business Bureau complaint # *******.

I spoke with Mr. Tracey ******** today, 3/4/14, to ask him if he was still receiving our emails. He said that the last one he received was on 2/18/14 and that he did not receive any after that date. I called him because I found a communication from our IT department assuring customer service that they had taken his email address off of any promotional materials on 2/18/14 and I wanted to verify that this was the case. He assured me that he had not received any more emails to his email address, ********************.
He also mentioned that he was upset with the way our customer service team member handled the many phone calls and I told him that I would speak with her and that I was sorry that this had happened. He thanked me and the call ended.

Thank you for letting me handle this complaint as I am very happy that I was able to speak with Mr. ********,

**** ***** **************** *** ******** ******* ******* ************

3/5/2014 Problems with Product/Service
4/5/2013 Problems with Product/Service | Complaint Details Unavailable
1/25/2013 Problems with Product/Service
12/14/2012 Advertising/Sales Issues