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StreetAuthority LLC

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Phone: (512) 501-4002 Fax: (301) 263-7118 4601 Spicewood Springs Rd Ste 3-100, Austin, TX 78759 View Additional Email Addresses http://www.streetauthority.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that StreetAuthority LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for StreetAuthority LLC include:

  • 21 complaint(s) filed against business

Factors that raised the rating for StreetAuthority LLC include:

  • Length of time business has been operating
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 9
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

6 Customer Reviews on StreetAuthority LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: July 06, 2012 Business started: 01/01/2001 Business started locally: 01/01/2001 Business incorporated 06/03/2009 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Lou Betancourt, Member Mr. Paul Tracy, Member
Contact Information
Customer Contact: Ms. Glenda Boswell
Related Businesses
Profitable Trading LLC
Business Category

News Publications - Trade, Association Publishers - Periodical News Dealers News Service


Customer Review Rating plus BBB Rating Summary

StreetAuthority LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 4601 Spicewood Springs Rd Ste 3-100

    Austin, TX 78759 (512) 501-4002

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been trying to unsubscribe ti this daily newsletter for over a month and I still get them sometimes twice a day. Extremely annoying.

Desired Settlement: Stop sending emails.....

Business Response: **** *******

Thank you for advising us of Complaint #********.  We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer.  

The subscriber first contacted us regarding this matter via email on 06/03/15 requesting to be removed from our email list for a free daily alert entitled Dividend Opportunities. As you can see in the attached document, our representative responded back to the subscriber on numerous occasions, believing that she had successfully unsubscribed her.  Unfortunately, there was a technical glitch on our end which caused her to continue to receive the emails even though it appeared to us that she was unsubscribed.  That glitch has now been resolved.  I have also sent this item to our IT Department to ensure that there is nothing else in the system for the email address she listed.  Please inform her that she may continue to receive emails for up to 72 hours as they are set to go out in advance. 

Also, please convey to the customer our apologies for any misunderstandings and let her know that she can contact Customer Support Mon – Fri 9am to 5pm CST by calling ###-###-#### with any other concerns she may have.

Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue.

Sincerely,

****** ******* ******** ******* ******* **************** ***

7/22/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The vendor attempts to process online publication renewal through my bank account without engaging or discussing it with me first.

Business Response: Dear ******,

Thank you for advising us of Complaint #********.  We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer. 
 
The subscriber first contacted us regarding this matter via email on 07/03/15.  Our offices were closed for the holiday weekend but one of our representatives responded to his email on
07/06/15 to advise him that, per his request, he was opted out of any auto-renewals.

This customer subscribed to our Top 10 Stocks e-newsletter on 07/02/13 at which time he received a Welcome Letter.  The following is an excerpt from that letter and references our cancellation and renewal policies.

“………..Remember, your subscription to Top 10 Stocks is risk-free. You will receive a 100% money-back refund if you cancel within the 30 day guarantee period during your first subscription term. Since you subscribed at a discounted rate, we can only accept cancellations during your initial guarantee period. To avoid a lapse in service, your subscription will be automatically renewed at the end of the
initial subscription term at the then-current renewal price. To view our auto-renewal policy, follow this link: http://www.streetauthority.com/streetauthority-legal#terms-of-use

As our policy states, subscriptions are automatically renewed to avoid a lapse in service unless the customer opts out or cancels.  The subscription most recently tried to renew on 07/02/15 but failed due to a problem with the credit card.

Please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support anytime with any other concerns he may have.

Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue.

Sincerely,

****** *******
Customer Service Manager
StreetAuthority, LLC

6/3/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has billed my credit card for the past 3 years once a year in April or May for $179.00 I cancelled this subscription that I had with them 3 years ago and they continue to charge me. I called them and they said that they would credit me but never do and continue to charge me annually. I can not get this resolved and have disputed with my credit card company and they said it's between me and them and will not take off my credit card bill for last few years.

Desired Settlement: They need to credit my credit card as follows: 05/01/2015 $179.00 for non authorized charge 05/01/2014 $179.00 for non-authorized charge 03/12/2013 $179.00 for non-authorized charge 04/21/2012 $79.90

Business Response: Dear ******,

Thank you for contacting me regarding our subscribers complaint.  I will do all I can to provide a satisfactory answer to the statements made by the consumer.

The consumer first subscribed to our newsletter entitled High Yield Investing on April 20, 2011 at a special introductory rate of $79.90 for a 2 year subscription.  Per our policy, subscriptions are automatically renewed to avoid a lapse in service unless consumer opts out or cancels.  I find no record that indicates the consumer ever contacted us to cancel or opt out of the auto renewal and as a result the subscription renewed on
March 11,2013 for 2 years at the standard rate of $179.00.

Once again, no record of any attempt to cancel or opt out of auto renewal can be found in our data base.  The subscription most recently renewed on May 01/2015.  The consumer contacted our Customer Support team and was informed by the representative that they were charged in 2011, 2013 and again in 2015.  The most recent charge of $179. has been credited back to the consumer.  Regrettably, I am unable to authorize a refund for the other two charges from 2011 and 2013.  

It is my sincere hope that the consumer will accept our apologies and understands that we have done everything possible to resolve his issue.  His subscription has been cancelled, the $179 charge to his credit card on 05/01/15 has been credited back to his account and there will be no further charges for this subscription or any others.

Regards,

****** *******
Customer Service Manager
Street Authority, LLC


 

Consumer Response: Complaint: ********

I am rejecting this response because:

Just because you have no record of this 2 years ago does not mean it didn't happen.
IT DID happen.
I called and was told I would get a credit and never did. I even called my credit card company to dispute it and they said it was between me and the vendor.
I called Street Authority to cancel and was told that they would cancel my subscription and credit my account.
Ask them when was the last time I signed onto their website to view their subscription service and you'll find that it's been several years. So why would I pay for a service and never log in? It doesn't make sense.
That obviously didn't happen and they've charged me again. Perhaps they should record all of their customer service calls.  or perhaps I should if I knew how, I would.

Regards,

***** ******

Business Response: Hello ******,

I am responding to the consumers rejection of my previous response.

Of course, I never meant to imply that he had not previously called our company to cancel for a refund and am sorry that he took my statement to mean such.   Our policy is this - a subscriber is entitled to a full refund on a renewed order if they request cancellation within 30 days of said renewal.  After 30 days the refund is pro-rated depending on the number of issues that have been served.  So in either scenario, the consumer would have been eligible for a refund.

I deal with credit card companies on a daily basis and it is my experience that they have no problem disputing a charge with our company.  We even get calls from banking representative who act as mediators.  It is unfortunate that the consumers banking institution is unwilling to work with him on this issue, however, I must stand by my original statement.  We issued a full refund of $179.00 on May 20, 2015 for the most recent renewal of High Yield Investing and the consumer should see the credit on his account within the next couple of days.  As for the charges from 2011 and 2013, regrettably, I am unable to reverse them.

Lastly, while we have no way of knowing when the consumer signed into the website last, we are able to track his email history.  Subscriptions are available on the website and are also sent to the subscriber via email.

I have attached a document that shows the consumers email history since the beginning of this year.  It shows that he has been randomly viewing his email since Jan. 6, 2015 - (I have highlighted the documents that were viewed by the consumer.)  I dd not include previous years as the data is quite large, but will be happy to do so if needed.

I hope that this will resolve this issue.  If the consumer would prefer to speak to me personally he can reach me by calling  ************  ext. ***.

Regards,

****** *******
Customer Service Manager
Street Authority, LLC

5/14/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: on 3/23/15 Street Authority Withdrew $99.00 from my account Without Permission. The reason it was without my permission is that in March of 2014 I had cancelled my paid subscription to Daily wealth.. I am so upset with this company that I have not contacted them. I am hoping you can help me resolve this issue. I just found this when I was transferring money today to this account. It's not an account I go into often. I was wondering in March why I was getting the Street Authority newsletter when I had unsubscribed last year. I did go back through the news letters they emailed there was a welcome to street authority as well as a few news letters. NO Receipt for this withdrawal. Look through my email.s from March of 2014 til now. When I cancelled my subscription the news letter's stopped. Then March 2015 started receiving them again ONLY for the month of March. Haven't recieved any in April and non in May. How Ironic.

Desired Settlement: I want my money put back into my account, I want my banking information REMOVED from their system, an apology and then I Never want to hear from them again when this is resolved.

Business Response: Dear ******,

Thank you for contacting us regarding this complaint.  

It is our sincerest hope that the complainant will accept our apologies for any confusion regarding their account.

We have cancelled the subscription to The Daily Paycheck and $99 will be refunded back to the credit card used for the auto renewal within 3-5 business days.  We have also adjusted the subscribers email preferences so that she will not receive any further correspondence.

A two year subscription was purchased on 03/20/13 and came up for renewal on 03/20/15.  Unfortunately, I was unable to locate a cancellation request from March 2014.  Again, we do apologize for this inconvenience and hope that this matter will be resolved quickly.

Thank you,

****** *******
Customer Service Manager
Street Authority, LLC





Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********

4/22/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Was charged on credit card for something never ordered or received. When I called telephone number provided on the bill, the phone is a non-working number. When I searched on line I found two additional telephone numbers both of which are non- working.

Desired Settlement: I would like my credit card to be credited. I will provide details of card if needed.

Business Response: Dear BBB,

I have spoken to Ms. ***** and we have resolved this complaint.  The reason she was unable to contact us yesterday was because our phones were down from about 9:30 am until around 3:00 pm cst.  The service disruption occurred due to a failed component with our phone service providers carrier.  

Ms. ***** was very gracious when I spoke with her and grateful that I had given her a call to explain what happened yesterday.  During the course of our conversation I advised Ms. ***** that I would be refunding the $79.00 charge back to her credit card, which was the reason she was attempting to contact us.

Thank you,

****** *******
Customer Service Manager
StreetAuthority, LLC

Consumer Response:

From: ****** [mailto:****@att.net]
Sent: Tuesday, April 21, 2015 9:46 PM
To: info
Subject: Re: BBB - You have a New Message from BBB Regarding Complaint #********

 

Thank you for your help.  Heard from Street Authority today and they apologized that their telephones weren't working yesterday,and they would give me full credit for the charge to my credit card   You have been very helpful and amazingly prompt.  Thanks again,

 

****** *****

3/18/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I enrolled in a "Stock Dividends" service that charged $199 but was charged that twice on my credit card. When the discovery was made, I made the phone call to contest it. I was informed on the phone that I agreed to enroll in two services, each one costing that amount. When I complained that I was not informed of two charges which I would absolutely NEVER have agreed to, I was told that I was emailed the receipts. My credit card charge was dated 10/13/2014. I have searched my emails, including "promotional" and spam, and there is no receipt. I am of the belief that this is a crooked company.

Desired Settlement: Refund one of the charges for $199. And an apology.

Business Response: First of all thank you for sending Complaint #********.

Mr. ***** first contacted our Customer Support line on 03/17/15.

I phoned Mr. ***** on 03/18/15 but he did not answer.  I left a message requesting he call me back on my direct line.

Mr. ***** is correct when he stated that he received 2 charges for the same amount on the same day, however, one of these charges is not a duplicate charge.  Mr. ***** actually signed up for 2 different newsletters via our website on 10/13/14.  I have attached a PDF file which contains both order receipts so that you may verify this information.

Mr. ***** states that he had 2 charges of $199 each, which is incorrect.  He was charged $99 for Game Changing Stocks and $99 for Scarcity & Real Wealth, both of which are 1 year subscriptions.

Mr. ***** also states that he did not receive receipts for the purchases, although our records do indicate that the receipts were sent to him via email.  I have resent these 2 receipts to Mr. ***** so that he has them for his records.  

Please convey to Mr. ***** my apologies for any misunderstandings and let him know that I would like to speak with him regarding the refund he requested.  I need to know which newsletter he wants to keep before I cancel anything.  He can contact me directly at 512-********  ext. ***.

Thank you again for sending this and allowing us to resolve our valued subscribers complaint.

Sincerely,

****** *******
Customer Service Manager
StreetAuthority, LLC


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution is satisfactory to me. 

I am very sorry about my stated price of the contested charges, they were $99 each, not $199. What was true was the only email received back originally was not a receipt, but a welcome message.
Speaking with the representative at StreetAuthority, who was terrific and who changed my bad opinion of StreetAuthority, it was agreed to refund me for one of the two charges, the one not intended to sign up for.

Regards,

**** *****

3/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unable to access service likely do to password but phone never gets answered and website request for help never answered.

Desired Settlement: I just want access to service ... Very frustrating!

Business Response: Dear Better Business Bureau,

First of all, thank you for sending Complaint
# ******** to us.

I called our subscriber on 2/27/15, but he
was not at home. I left him a message with his username and password.

Since it was Friday, I also sent him an
email (Exhibit #3) with his username and password and instructions so he would
not have to wait until Monday to speak with me. I also logged into our website
to make sure that his credentials worked, and they did.

As of today, 3/2/15, he has not called or
emailed me. I did notice though that he had viewed my 2/27/15 email on 2/27/15
at 8:19 PM so I assume that he was able to access his newsletter on 2/27/15
since I have not heard from him.

Our mutual customer ordered Top 10 Stocks
on 12/14/13. He called us on 2/24/15 at 3:56 PM (exhibit #1). Our customer
service representative called him back and left a message on 2/16/15 (exhibit
#1) and he did not return the call. I checked our records for his phone calls
and emails prior to 2/24/15 but found none.

I also went to our website, www.streetauthority.com, to see if he was accessing our newsletter, Top 10 Stocks. If you
look at Exhibit #2, you will see that he has been opening all of them most of
them on the date we emailed them to him. For his inconvenience and for good
will, I have given him 3 extra months of our newsletter, Top 10 Stocks.

Please let him know that if he has any more
issues that he can email us at *******@streetauthority.com, and we will respond to him.

Because I have not heard from him, he read
my emailed instructions, and I have seen that he is opening and reading our
newsletter each month, I am going to assume that I was able to solve his issue
as a result of this complaint.

Again, thank you for sending this complaint
to us as it allowed me to solve our valued subscriber’s issue, 



Sincerely,

**** *****

StreetAuthority, LLC

Customer Service Manager

3/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: the following credit statement was not authorized by me. 01/27/2015 STREET AUTHORITY LLC $78.0

Desired Settlement: To return the charge

Business Response: ********I am responding to Better Business Bureau
complaint # ********.

First of all, thank you for letting us respond to this complaint.  



On  3/3/15, I canceled the newsletter. We have given a full refund of
$78.00 to Ms. ****’s credit card.

 
Thank you for letting us answer this complaint. I would like to report that our mutual customer
received her $78.00 refund to her credit card ending in 1389 on 3/3/15 PST as
shown in Exhibit #3.

**** *****
StreetAuthority, LLC

Customer Service Manager

512-********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ****

3/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have order a subscription to Street Authority on 2/15/2015. From that date up to this date of writing 2/25/2015 I cannot log in to the website. It is very frustrating. On 2/24/2015 I wrote an email to support@streetauthority.com . I also tried calling and leave two messages to the customer support but got no return my call at all. The reason I was calling was to cancel my subscription or membership. As part of their advertisement that you can cancel the membership in 30 days. Now its been 10 days but I have been able to use their website. I am seeking your help to resolve this problem and give me a refund for the money I paid. Thank you so much and hope to hear from you soon.

Desired Settlement: To resolve and reverse the charge. Thank you

Business Response: I am responding to Better Business Bureau
complaint # ********.

First of all, thank you for letting us respond to this complaint.  

Our mutual customer ordered our newsletter, Game-Changing Stocks, on 2/15/15. It was emailed to her email address, ********@yahoo.com .

 

I went into our customer support help desk and saw two entries from our mutual customer on 2/24/15.

 

The first one was an email from her email address dated 2/24/15 at 3:49 PM. Please see exhibit #2.

 
The second one was a phone call on 2/24/15 at 2:32 PM where she had left a message. Please see exhibit #3. Unfortunately, I did not see the call on 2/23/15 or any
before that date.

 

As a result of the 2/24/15 phone call, our customer service representative canceled the newsletter on 2/26/15 and called our mutual customer back to let her know at
12:26 PM on 2/26/15. Please see exhibit #4.

 

In our phone message, we do say that we will get back to the customer as quickly as we can. Our usual response time is 48 hours as it was in this case as we
received the call on 2/24/15 and responded by a call back on 2/26/15.

 

I have checked her account and the $99.00 refund was processed on 2/27/15. Please see exhibit #1 (attached PDF file) which shows the refund to her credit card
ending in ****.

 

Thank you for letting us answer this complaint. I would like to report that our mutual customer received her $99.00
refund to her credit card ending in **** on 2/27/15 as shown in Exhibit #1.



**** *****

StreetAuthority, LLC

Customer Service Manager

512-********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****

2/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The charged my Am. Exp card for a service I did not order or authorize on Feb 1, 2015.

Desired Settlement: I want the charge removed from Am. Exp card charges ASAP

Business Response: I am responding to Better Business Bureau
complaint # ********.

First of all, thank you for letting us respond to this complaint.  

So Mr. ******** has canceled his newsletter by issuing a dispute
with the credit card company. They have given him a $99.00 refund to his American
Express card ending in 1001 so we do not have to. We are canceling The High
Yield Investing newsletter and his free newsletters so he should not receive
any more emails from us in 3 days.

Thank you for letting me take care of this complaint as I would like to report that Mr. ******** received or will his refund from
American Express. In addition, I was able to cancel his free newsletters, StreetAuthority
Daily and Today’s Top Trades as well as his other free promotional emails.



**** *****

StreetAuthority, LLC

Customer Service Manager

512-********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ********

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contracted with Street Authority L.L.C to A) supply me with access to their web site; B) to supply me with investment letters with their investment advice. and C) to have a customer service area to help me with any issues.. Then I paid for my subscription with my credit card. After which I waited for some sort of email stipulating that the transaction had gone through none ever arrived. After a period of time I tried to enter their web site and was refused each and every time over a period of 1.5 days I even clicked the forgot password to witch I did get a response from that automated mail and used the password they sent witch still didn't work. I left several emails with their customer service and got zero response - of any kind. I called their toll free number 1-877-********(that was well hidden) and about not being able to gain access to their site . The girl at customer service was very rude and insulting, I asked to speak to her supervisor and she categorically refused then said she was the only person there (as I herd her talking to another person), she laughed some more and hung up on me. I called back yet again and cancelled my subscription. Then I called their toll number(512)******** to report that person at customer service and the girl there would not take a repot in any way. I was also concerned that they had way too much information about me and from other sites that I had never given them

Desired Settlement: I feel I deserve an phone call and an apology for the insulting way I treated. And I don't mean a from email

Business Response: Complaint ********

Dear Better Business Bureau,

First of all, thank you for sending this request to us.

I called our subscriber on 1/26/15, and we spoke for a long time. I apologized to him. We have a wonderful customer service team,
and I assured him that I spoke with them.

On the signing into our website issue, he is correct; our website was having issues sending our subscribers’ passwords to
them. I thanked him, for as a result of his phone calls, we alerted our IT department, and they are working on a solution.

The High Yield Investing newsletter was canceled on 1/21/15 as he instructed, and we gave him a full refund of $78.00
on 1/22/15 to his credit card ending in ****.

After speaking with him, I found out that he liked our newsletter, The Daily Paycheck. So for his inconvenience, I offered
him two extra months. He thanked me. I gave him the extra months. He let me know that he has been receiving The Daily Paycheck newsletter twice a month and
reads it as soon as he receives it. I verified that we had the correct email address on file and he told me we did.

So we were able to solve a lot of issues as a result of this complaint.

Again, thank you for sending this complaint to us as it allowed me to touch base with our valued subscriber, 

Sincerely,

**** *****

StreetAuthority, LLC
Customer Service Manager

12/20/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company continues to email me in spite of my request to stop. They claim I am not subscribed, but continue to send me unwanted emails several times a day.

Desired Settlement: No more emails

Business Response: Dear BBB,

Thank you for sending this complaint ******** to us. We were able to address this issue as a result. I have attached my answer and steps that I took to resolve it.

**** *****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

12/2/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company continues to send me e-mails when I have notified them numerous times by both e-mail and by phone to stop doing so. Most "normal" companies do so immediately. This company has not responded in weeks worth of requests. Companies like Street Authority should be sued out of existence. They think their aggressive bebaviour is acceptable. It is not! I am left to wonder whether Street Authority is not removing me and possibly thousands of other consumers from their distribution list once signed up because they misrepresent the size of their mailing list to their paying advertisers. Take note that I am not accusing Street Authority of this practise but can think of few other reasons as to why they have not yet removed me from their distribution list. I sincerely hope that some third party organization like yours looks into this further. If they are committing fraud they should be stopped. Alternatively it is possible that the company is simply poorly managed. I can only hope they fail completely, and soon so the useless e-mails that continue to plug up my e-mail box stop arriving. Thank you

Business Response: Complaint #********


Dear Better Business Bureau,

First of all, thank you for sending this request.

After receiving the BBB complaint, I checked his account and he had one free newsletter with us called “StreetAuthority
Daily”.  This newsletter is emailed to his email address every day. I have canceled it today, 11/26/14. The emails
should stop in a few days. If they do not, please have him call us at 512-******** and ask for me, and I will assist him.

Again, thank you for sending this complaint to us as it allowed me to solve this issue, 



Sincerely,

**** *****

StreetAuthority, LLC

Customer Service Manager

****@streetauthority.com

Consumer Response:

Complaint: ********

I am rejecting this response because:

Regards,

******** ***********

At this time I am still receiving at least two newsletters from Street Authority daily.  I realize that the company is claiming that these will stop in a few days

but we have to remember that that is what the "unsubscribe" feature is for on their very own website that they pay absolutely no attention to.  So until the

newsletters actually stops they really have done nothing other than provide lip service to my complaint.

It is interesting that their response provided no actual aplology for their aggressive behaviour towards the public.  This company needs to fail.  No moral

scrupals!

Thank you. 

11/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In August 2014, I purchased a 2 year subscription to a Street Authority affiliated service called Undiscovered Growth Stocks. I only received the first month's newsletter. In the last week of September, I received an email from customer support saying that the Undiscovered Growth Stocks service was being cancelled and that they were going to move me to another newsletter called Top 10 Stocks within the week. On October 8th, I wrote an email to customer support saying that I still did not have access to the new service. I received a reply on October 13th with customer support saying that they would resolve my issue by the end of the week. Not only have they not resolved my issue, but I now no longer can log into three other Street Authority newsletters that I had previously subscribed to. Two additional emails to customer support have gone unanswered.

Desired Settlement: Fix my service so that I can log into my account and access what I have paid for (including the promised transition to Top 10 stocks to replace my Undiscovered Growth Stocks subscription). Also, give me 3 additional free months of Top 10 stocks to replace the three lost months waiting for you to fix my issue.

Business Response: #2 Complaint ********


Dear Better Business Bureau,

First of all, thank you for sending this request two times for I did not receive the complaint until 11/13/14.

After receiving the BBB complaint, I called him on 11/14/14, and we worked out a solution to his issue. 

In addition, our subscriber emailed us a number of times and one of our representatives thought that his issue had been solved so she archived
his emails. She was incorrect and will be more diligent in the future.

I called him today, 11/20/14, to let him know that he now has a subscription of Top 10 Stocks which was emailed to him along with the reports today.

On 11/14/14, while we were speaking, he told me that he was unable to sign into his StreetAuthority.com account. I was able to fix that
issue as well and he accessed his other newsletters with me on the phone.

So we were able to solve a lot of issues as a result of this complaint.

Again, thank you for sending this complaint
to us as it allowed me to touch base with our valued subscriber, 



Sincerely,

**** *****

StreetAuthority, LLC

******** ******* *******

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

9/20/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On July 27th 2014 I was charged $99.00 on my credit card for a 1 year subscription to Street Authority which was fine with me. During the month of July and August I kept getting to many E-Mails from Street Authority and Daily Paycheck. I called Street Authority on Aug.29th,2014 to cancel my subscription with a Rep by the name of ***** who was very kind and told me that the subscription would be cancelled for Street Authority and Daily Paycheck. The girl was real nice,but she forgot to send me an E-Mail confirming the cancellation andI hung up the phone. ***** was very professional and had good people skills, but on the other hand when I called about 30 minutes later to address the problem with another Rep whom I forgot to remember her name was one RUDE REP. I asked her to send me a cancellation by E- M of my cancellation as I didn't want to be billed automatically come July 27th of 2015 and she took an attitude WELL IF YOU JUST CANCELLED YOUR SUBSCRIPTION,YOU WONT BE BILLED COME JULY 2015 AUTOMATICALLY WITH YOUR CREDIT CARD. I asked her to send me an E-Mail confirming I had just cancelled my Subscription and I told her I know of companies that as long as they have a person's credit card number they can Bill whenever they want and I made it quite clear I would appreciate an E -Mail from Street Authority saying my Subscription was cancelled on Aug29th.2014 and would appreciate their firm not sending me anymore E-Mails as I was not interested in their information on stocks anymore. I would appreciate it if you could help rectify the problem I'm having with this company. Mind you, the girl ***** was very kind, but I wish I had gotten the second girls name as she invented the word RUDE and DISCOURTIOUS. THANK YOU. ******* ********************* ******* ********** **** ******* *** ***************** ****** ****** ************

Desired Settlement: Refund

Business Response: Dear BBB,

Thank you for allowing us to respond to our mutual client’s complaint # 10203391. I have included our response in a WORD document as well as the receipt showing the refund that was processed.

**** *****
******** ******* *******
StreetAuthority, LLC
************************

9/12/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company did an unauthorized charge on my **** card on 11/01/2013. When I called to request refund and stop further charge, the female operator refused to cancel my account and "told" me to go to credit card company. She stated the publication was "TOP TEN STOCKS" and the charge was revolving. She said the publication was sent via email. If I don't receive them, then, they are in the junk mail box. She refused to cancel future charges. When I searched further on this company, it appears that I am not the only victim. One company with similar name posts an article to clear their name from receiving numerous complains about erroneous credit card charge from "ST AUTHORITY PUBLISH GAITHERSBURG MD". When I tracked down web site of "Street Authority", it lists a "BBB" seal on their page.

Business Response: Dear Better Business Bureau,

Our mutual client, ***** ***, was charged last year for the newsletter, Game Changing Stocks. She filed an Inquiry with her credit card company a few weeks ago. We gave her a refund as a result of this inquiry on 8/15/14 of $99.00. I am attaching and submitting the receipt from our processing server, cybersource. 

Again, thank you for allowing us to show our side of the complaint. 

Sincerely,
**** *****
StreetAuthority, LLC
******** ******* *******

Consumer Response: Complaint: ********

I am rejecting this response because:

 
The charge is unauthorized.  It should never happen anyway.  I don't recognize this company's publication at all.  Not to mention when I called their customer service number, the person answered my call was rude and refused to cancel my account.  She insisted that I went to my credit card company for such dispute.  I am wondering how this company get my credit card info. at the first place.  Something is definitely suspicious.

Regards,

***** ***

Business Response:

#2 Complaint ********

Dear Better Business Bureau,

Our mutual client, *** ***, was charged on 11/1/13 for the newsletter, Top 10 Stocks. She called us on 8/7/14 after she had been emailed 9 issues of the 12 issue newsletter. We give prorated refunds on renewals after the first 30 days of the renewal date. So she was not due a full refund; she was due a refund of $24.75. Our customer service representative explained this to her and she started screaming at her. *** *** said that she would call her credit card company and file a dispute and then she hung up. *** *** filed an inquiry with ******** ******* and so we gave her a full $99.00 refund on 8/15/14 as we reported in our first complaint as a result of her inquiry with ******** *******.

Now, I will answer her statement from the second complaint, “I am wondering how this company get my credit card info. at the first place. Something is definitely suspicious.”

We got her credit card, because *** ***, ordered our newsletter, Top 10 Stocks, on 10/19/11 for $39.95 for one year. She ordered it by going to our website and entering her credit card on-line to purchase the newsletter. She supplied her email address, *******************, as she knew that it would be emailed to her. Our subscribers are used to ordering our newsletters on-line and they always read our terms and conditions before they order the newsletters. We have had many subscribers over the years calling us to order the newsletter when they have questions on our terms that they have read.  So we supply them with our terms of renewal and 30 day refund guarantee. When she ordered the newsletter on-line, it stated that it would be renewed at the end of its term. Here is the picture (which I have made smaller to show where the terms are in relation to the ‘submit order’ button which our subscribers push to order the newsletter) of what she (and our subscribers) saw (see) and read right under the ‘submit order’ button:

The newsletter renewed for the first time on 10/31/12, and she did not call us to cancel it. So it automatically renewed again on 11/1/13. She called us to cancel the newsletter on 8/7/14 when she only had 3 issues left on the subscription. When she called ******** ******* and did an inquiry, we sent the required documentation stating that we had given her the full refund of $99.00 on 8/15/14. Because we canceled the newsletter, she will not be automatically renewed again. We also have stopped any free newsletters that we were emailing to her.

I wished now that *** *** had called us in either 2011 or 2012, and we could have resolved this matter then.

I hope that this shows *** *** that she ordered our newsletter by putting her credit card number in our website. We only get credit cards when they are entered into our website by our subscribers (or by us when our subscribers call in) so they can order our newsletters.


One item that I want to mention is that I looked at my answer to her first complaint and saw that I had typed in the wrong newsletter, Game Changing Stocks, she never ordered Game Changing Stocks newsletter and it was my error. I am sorry for any confusion that this may have caused but she did not order Game Changing Stocks. She had ordered Top 10 Stocks.

Again, thank you for allowing us to show our side of the complaint. 

Sincerely,
**** *****
StreetAuthority, LLC
******** ******* *******

9/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The Order placed was for a two year subscription to a newsletter. The offer stated that a full refund would be available for 30 days. There was a failure to disclose by StreetAuthority LLC about cancellation and refunding for undelivered newsletters after the 30 days. That is a significant omission and demonstrates an intent to defraud. When I communicated with StreetAuthority 07/28/2014 requesting a cancellation and refund of the undelivered newsletters I received the following response; "I see that you purchased Top 10 Stocks on 06/04/2014 . The terms stated that you had one month to cancel and receive a refund. Since it is over the 1 month, it is nonrefundable. So I can cancel for you, but I cannot give you a refund. What I have done is canceled it at the end of its term. So you will get the issues until the May 2016 issue comes out and then it will expire and NOT charge you again. "

Desired Settlement: I have requested a pro-rated refund for the remaining undelivered newsletters. The remaining term is 22 months and the pro-rated amount is $73.24 I also have to have my Credit Card information deleted from their computer systems so I do not get charged for a continuation in May 2016 or get charged for anything else at any time by StreetAuthority LLC (or any of their affiliates or partners).

Business Response: Dear Better Business Bureau,

First of all, thank you for giving
us this opportunity to answer our mutual client, *** ********. Our mutual
client ordered our newsletter on 6/14/14 and had 30 days to cancel it to
receive a full refund. He did not call or email us during the time period 6/15/14
to 7/15/14. He emailed us on 7/28/14 and asked that the newsletter be canceled.
He was told that he was outside of the refund period and that we would cancel his
subscription at the end of its term so he would continue to get his issues and
then the newsletter would expire and not charge him again. He then wrote or
called you all to register a complaint. I am sending you documentation showing
that he is not due a refund given our terms that were presented to him when he
ordered on our website.
Thank you,
**** *****
******** ******* *******
StreetAuthority, LLC

Consumer Response:

Complaint: ********

I am rejecting this response because:  Attached to the response is a seven page "explanation" which includes graphics of their advertising.  Just after the large box with "USERID, DATE and ACTION" is a statement " He went to our website and this is what he probably read when he went to order the Top 10 Stocks newsletter:"  The word PROBABLY is important when reading the rest of the attachment as it asserts an appearance of credibility that is not factual.

The first emblem below that reads "100% Satisfaction Risk Free Money-back Guarantee"

The "response" goes to great length to show several copies of their "100% Satisfaction Money-back Guarantee" emblem that has "30 day" in the middle of it.  On page three of the "response" the copy of the "Money-Back Guarantee" contains two paragraphs followed by four bullet points.  The first bullet highlights "risk free", the second bullet highlights "100% thrilled".  The third bullet was not on any of the material that I saw before placing the order, had it been there I would either have calendared the ending of the 30 day period with a notation to review the choice within 25 days OR I would have not placed the order at all.

The order was processed at 3:24 pm June 4, 2014 and I received two emails almost immediately.  A "Welcome" email at 3:24 pm and an "Order Confirmation" email at 3:26 pm, Neither email included the "no refund after the 30 days"

The point of all this is quit simple.  With no notification of the "no refund after 30 days" it is only reasonable that a prorated refund be granted, to do otherwise is unethical.


Regards,

** ********

7/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for their newsletter and I was told that I could cancel at anytime within 1 year and get a full refund. The sales person promised I could cancel within a year. When I called to cancel, however, they denied they allow for a full year to cancel, and would not provide the refund.

Business Response: BBB complaint number
********

First of all, thank you for allowing us to give our version of the events between Mr. *** and StreetAuthority.

Mr. *** ordered The Game Changing Stocks on 9/11/13 by
going to our website, www.streetauthority.com. When he ordered the newsletter
(both before and after he hit the submit button), the order page clearly stated
that he had 30 days to cancel to receive the refund.  So he would have had to cancel by 10/11/13.

He called to cancel on 7/11/14 which is past the 10/11/13 date. So he is not due a refund.  

Our representative told him that we would cancel it by turning off his auto-renewal so he would continue to receive his Game Changing Stocks newsletter and would NOT be charged again.
The Game Changing Stocks subscription will expire on 9/1/15 and he will not be charged again. If he decides to not receive the newsletter any more, he can call or email us at support@streetauthority.com to let us know this, and we will follow his wishes.

In the attachment, I am showing Mr. *** and the BBB the information that I was able to gather from our StreetAuthority files.


Thank you again,

**** 
Customer Service Manager
StreetAuthority, LLC

3/27/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: 11/15/2013 I took out a 2 year subscription to there "Top 10 Stocks". 12/14/2013 I cancelled it within the 30 agreement to refund the price of $79.90. The daily reports stopped at that time which meant some action was taken. 1/09/2014 I mailed them to learn why they had not refunded my money. They could not find a record of my prior cancellation and could not honor it. I wrote twice since them with the same reply. Their mail on 2/25/2014 stated the purchase date and nature of contact incorrectly for the second time. These error may be similar to the failure to record the original cancellation date.

Desired Settlement: Refund $79.90 paid.

Business Response: Dear Better Business Bureau,

I am responding to the Better Business Bureau complaint #*******.

I have done some research in our accounting, on-line and
phone logs and I have found no record of our complainant’s phone call, email or
voice mail prior to the 1/20/14 phone call to our accounting department and the
1/29/14 email to our customer service team. Please see below what my research
has found in the attached Word file.

Thank you so much for allowing us to address this issue,

****  ******** ******* ******r
StreetAuthority.com
************

Consumer Response: Complaint: *******

I am rejecting this response because: 

                     Cancellation of Street Authority (SA)  subscription

SA phoned me 12-13-2013 about my subscription and I told them to cancel.  The evidence of my request is they stopped sending the SA Insider on that date.  I don’t know why the same agent failed to stop sending SA Top 10 Stocks.

After canceling I didn’t know SA kept sending Top 10 Stocks because they were put in my spam file.

All mail and phoning since 12-13-2013 was to find out why the refund had not honored.   SA research was only incoming contacts and not their outgoing phone call.  

SA records had the following errors.

1.    SA said the 3 contacts after 12-13-2013 were to cancel.  Read the messages to see I was asking why they did not act on my original request.

2.    SA mail on 2-25-2014 said I purchased on 3-10-2013 although actual date was 11-15-2013.

All SA recorded errors would make one think they also made an error by not stopping all mail on the  12-13-2013 cancel. 

Since I cancelled within the one free month, hopefully SA will now understand the recording failure and refund my 2 year payment of $79.90.



Regards,

****** *****

Business Response: Dear Better Business Bureau,

I am responding to the second Better Business Bureau complaint # *******. Please see the attached document.

Thank you for giving us the opportunity to do so,

**** ***** ******** ******* *******
StreetAuthority, LLC

Business Response:

I am responding to the second Better Business Bureau complaint #*******.

Our subscriber went on our website on 11/15/13 to order the newsletter, Top 10 Stocks. The refund period is 30 days from the date of the order. So he had until 12/15/13 to cancel the newsletter.

I have done some research in our accounting, on-line and phone logs and I have found no record of our complainant’s phone call, email or voice mail prior to the 1/20/14 phone call to our accounting department and the 1/29/14 email to our customer service team. Please see below what my research has found.

1/ He said, SA phoned me 12-13-2013 about my subscription and I told them to cancel. Answer: We do not phone our subscribers unless they call us first. So, I checked our phone records for his phone number 913-764-0110 and could not find a call or a message from or to this number on either 12/14/13 or on 12/13/13. Originally he said that he called us on 12/14/13.  I see no record of his 12/13/13 or 12/14/13 phone call.  His scenario would imply that he had called us before 12/13/13 and that we would have called him on 12/13/13. I saw no record of him calling us on either 12/12/13 or 12/13/13 – for his original date of 12/14/13.

2/ The evidence of my request is they stopped sending the SA Insider on that date.  I don’t know why the same agent failed to stop sending SA Top 10 Stocks. Answer: StreetAuthority has been sending him the Top 10 Stocks newsletter that he paid for as shown below. SA Insider is a free complementary newsletter that was also sent to Mr. *****’s email address. We did not unsubscribe him from SA Insider until he emailed us later so I do not know why he was not receiving the free newsletter, Insider. There are no records of anyone doing anything with his account from 11/16/2013 to 12/18/13. On 11/16/13, the system sent over his 11/15/13 order. On 12/18/13, it sent over information that he had changed on the website but he did not cancel the newsletter. By 12/18/13, it was too late to get a refund anyway.

3/ After canceling I didn’t know SA kept sending Top 10 Stocks because they were put in my spam file. Answer: StreetAuthority has no control over Mr. *****’s spam folder so I cannot comment on this statement. We do not put our newsletters in his computer’s spam folder.

4./ All mail and phoning since 12-13-2013 was to find out why the refund had not honored.   SA research was only incoming contacts and not their outgoing phone call.  Answer: I checked our phone records for his phone number 913-764-0110 and could not find a call or a message from this number. The email and phone logs pulled up his original order but not any phone calls. Originally, he said 12/14/13 why did he now change it to 12/13/13? I see no record of his 12/12/13 to 12/14/13 phone call.  In addition, I viewed the calendar and 12/14/13 is a Saturday. We are not in the office nor do we answer calls on Saturdays. So he could not have spoken to anyone from our company on that date. He would have had to leave a message and our records show no message associated with his phone number on record.  We would have no reason to call him unless he had called us first. We would only call him if he had left us a message on 12/13/13 or another day but I found no messages. I asked my staff and no one spoke to him on 12/13/13 and we were not here on 12/14/13.

5/ SA records had the following errors.

1.       SA said the 3 contacts after 12-13-2013 were to cancel.  Read the messages to see I was asking why they did not act on my original request. Answer: Sir, your original request was to cancel the newsletter was it not? So I do not understand this statement. These are the four  contacts that he had with StreetAuthority after 12/13/13:

a/ On 12/18/13, he changed his settings on the website but did not cancel the newsletter. The on-line logs (below) show us that he went to the website on 12/18/13 and changed his email settings to stop promotional emails being emailed to him.

b/ On 1/9/14, The on-line log also shows us that he went on the website on 1/9/14 and logged in to view his newsletter but again did not cancel it on the website.  He would have been outside of the 30 days had he canceled it but I see no record of him canceling it. Logging on the website is not writing us a letter.

c/ On 1/20/14- Our accounting logs show that he called on 1/20/14 and canceled the newsletter and was told that it was not refundable at that time. In the accounting records I see no record of him calling us prior to that date.

d/ Our email logs, show that he emailed us on 1/29/14 to cancel the newsletter but again it was after the refundable period.

2.    SA mail on 2-25-2014 said I purchased on 3-10-2013 although actual date was 11-15-2013.  Answer: I did not say that he purchased on 3/10/13. We said that he purchased on 11/15/13. This is what I wrote: “He went on our website on 11/15/13 to order the newsletter, Top 10 Stocks.” Please look at the logs below as it will tell him the date he purchased the newsletter

 

6/ All SA recorded errors would make one think they also made an error by not stopping all mail on the 12-13-2013 cancel. Answer: Again, we did not get a request on 12/13/13 or on 12/14/13 as originally stated. We get lots of letters/emails/phone calls every day from our subscribers and we cancel and refund their subscriptions when told to do so within the allotted time. Unfortunately, the first mention of canceling the newsletter that we received from our mutual client was after the refundable period.

 

7/ Since I cancelled within the one free month, hopefully SA will now understand the recording failure and refund my 2 year payment of $79.90.  Answer: This is where we disagree. Our mutual customer did not cancel the newsletter within the 30 days. Now, since he is still entitled to the newsletter, please ask him if he would like us to continue the subscription.

Just in case you need it, here is our information from the first dispute:

He went on our website on 11/15/13 to order the newsletter, Top 10 Stocks. The refund period is 30 days from the date of the order. So he had until 12/15/13 to cancel the newsletter.

I checked our phone records for his phone number 913-764-0110 and could not find a call or a message from this number. The email and phone logs pulled up his original order but not any phone calls. I see no record of his 12/14/13 phone call.  In addition, I viewed the calendar and 12/14/13 is a Saturday. We are not in the office nor do we answer calls on Saturdays. So he could not have spoken to anyone from our company on that date. He would have had to leave a message and our records show no message associated with his phone number on record. 

On 12/18/13, he changed his settings on the website but did not cancel the newsletter. The on-line logs (below) show us that he went to the website on 12/18/13 and changed his email settings to stop promotional emails being emailed to him.

The on-line log also shows us that he went on the website on 1/9/14 and logged in to view his newsletter but again did not cancel it on the website.  He would have been outside of the 30 days had he canceled it but I see no record of him canceling it.

Our accounting logs show that he called on 1/20/14 and canceled the newsletter and was told that it was not refundable at that time. In the accounting records I see no record of him calling us prior to that date.

Our email logs, show that he emailed us on 1/29/14 to cancel the newsletter but again it was after the refundable period.

Our on-line logs also show that our newsletters have continued to have been sent to him but he has not opened any of them.

Exhibit A. Here are the on-line records showing the issues of Top Ten Stocks were sent successfully to our subscriber’s email address, walsh64p@gmail.com:

PLEASE SEE ATTACHED DOCUMENT!!

Consumer Response: Complaint: *******

I am rejecting this response because:

All SA comments are what their record shows, that binds the employees action.  Their volume of comments about their record and the irrelevant info tends to cloud the issue.  It seems the  manager lacks the authority to consider what is omitted from their records. 

 

SA record omissions are evident by the following:

1.   The Insider is sent to those with paid subscriptions.  SA stopped sending it after I told them to cancel on 12/13/14.  This was expected since I was no longer a paid subscriber.  Why wasn’t this transaction recorded?  No other explanation was given.

2. All  contacts after that have no bearing since they were follow up.  SA only recorded what they felt was important, not that I was inquiring on the record omission.

3. SA mail on 2-25-2014 said, “You purchased Top Ten Stocks on 03/10/2013.  You called in and requested to cancel your subscription on 02/25/2014”.   Since they denied this, it indicates they do not keep the mail to reread it.  The date was not of consequences other to show that mistakes do occur.

4. SA mail said, “Our email logs, show that he emailed us on 1/29/14 to cancel the newsletter”.   My words were, “I CANCELLED MY ACCOUNT 12-14-13”.  This is another instance there SA did not record correctly.  Besides why would I write to cancel since I had cancelled 6 weeks before?

 

How can you tell whose records are most accurate?  The evidence above indicates I cancelled within the month trial.  The errors and omissions makes SA records unreliable.   I hope that someone with authority can recognize that I deserve a refund.



Regards,

****** *****

3/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Spam emails will not stop - several calls to office (*****) always told they will contact IT department however, the emails keep coming. Asked ***** if I can talk to her manager for assistance... always no!

Desired Settlement: I would like a letter with a contact number other than ***** in case I still receive emails.

Business Response: I am responding to Better Business Bureau complaint # *******.

I spoke with Mr. Tracey ******** today, 3/4/14, to ask him if he was still receiving our emails. He said that the last one he received was on 2/18/14 and that he did not receive any after that date. I called him because I found a communication from our IT department assuring customer service that they had taken his email address off of any promotional materials on 2/18/14 and I wanted to verify that this was the case. He assured me that he had not received any more emails to his email address, ********************.
He also mentioned that he was upset with the way our customer service team member handled the many phone calls and I told him that I would speak with her and that I was sorry that this had happened. He thanked me and the call ended.

Thank you for letting me handle this complaint as I am very happy that I was able to speak with Mr. ********,

**** ***** **************** *** ******** ******* ******* ************

3/5/2014 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

6 Customer Reviews on StreetAuthority LLC
Positive Experience (0 reviews)
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