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BBB Accreditation

A BBB Accredited Business since

BBB has determined that StreetAuthority LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for StreetAuthority LLC include:

  • 7 complaints filed against business

Factors that raised the rating for StreetAuthority LLC include:

  • Length of time business has been operating.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on StreetAuthority LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 06, 2012 Business started: 01/01/2001 Business started locally: 01/01/2001 Business incorporated: 06/03/2009 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Joan Sobel, Customer Service Manager Mr. Lou Betancourt, Member Mr. Paul Tracy, Member
Contact Information
Principal: Ms. Joan Sobel, Customer Service Manager
Related Businesses
Profitable Trading LLC
Business Category

News Publications - Trade, Association Publishers - Periodical News Dealers News Service

Additional Locations

  • 4601 Spicewood Springs Rd Ste 3-100

    Austin, TX 78759 (301) 216-2005 (512) 501-4002 (512) 501-4002

  • 1

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (301) 216-2005(Phone)
  • (512) 501-4002(Phone)
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Complaint Detail(s)

7/28/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I signed up for their newsletter and I was told that I could cancel at anytime within 1 year and get a full refund. The sales person promised I could cancel within a year. When I called to cancel, however, they denied they allow for a full year to cancel, and would not provide the refund.

Business Response: BBB complaint number

First of all, thank you for allowing us to give our version of the events between Mr. *** and StreetAuthority.

Mr. *** ordered The Game Changing Stocks on 9/11/13 by
going to our website, When he ordered the newsletter
(both before and after he hit the submit button), the order page clearly stated
that he had 30 days to cancel to receive the refund.  So he would have had to cancel by 10/11/13.

He called to cancel on 7/11/14 which is past the 10/11/13 date. So he is not due a refund.  

Our representative told him that we would cancel it by turning off his auto-renewal so he would continue to receive his Game Changing Stocks newsletter and would NOT be charged again.
The Game Changing Stocks subscription will expire on 9/1/15 and he will not be charged again. If he decides to not receive the newsletter any more, he can call or email us at to let us know this, and we will follow his wishes.

In the attachment, I am showing Mr. *** and the BBB the information that I was able to gather from our StreetAuthority files.

Thank you again,

Customer Service Manager
StreetAuthority, LLC

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/27/2014 Billing/Collection Issues
3/10/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Spam emails will not stop - several calls to office (*****) always told they will contact IT department however, the emails keep coming. Asked ***** if I can talk to her manager for assistance... always no!

Desired Settlement: I would like a letter with a contact number other than ***** in case I still receive emails.

Business Response: I am responding to Better Business Bureau complaint # *******.

I spoke with Mr. Tracey ******** today, 3/4/14, to ask him if he was still receiving our emails. He said that the last one he received was on 2/18/14 and that he did not receive any after that date. I called him because I found a communication from our IT department assuring customer service that they had taken his email address off of any promotional materials on 2/18/14 and I wanted to verify that this was the case. He assured me that he had not received any more emails to his email address, ********************.
He also mentioned that he was upset with the way our customer service team member handled the many phone calls and I told him that I would speak with her and that I was sorry that this had happened. He thanked me and the call ended.

Thank you for letting me handle this complaint as I am very happy that I was able to speak with Mr. ********,

**** ***** **************** *** ******** ******* ******* ************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/5/2014 Problems with Product/Service
4/5/2013 Problems with Product/Service | Complaint Details Unavailable
1/25/2013 Problems with Product/Service
12/14/2012 Advertising/Sales Issues