BBB Accredited Business since
Phone: (361) 883-1372 Fax: (361) 882-6044 210 N Brownlee Blvd, Corpus Christi, TX 78401
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A BBB Accredited Business since
BBB has determined that All My Sons Moving & Storage of Corpus Christi, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All My Sons Moving & Storage of Corpus Christi, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Business ManagementMr. Stephen Staffieri, Owner
Movers Movers - Office Movers - International Moving Services - Labor & Materials Moving Supplies Piano & Organ Moving Boxes - Corrugated & Fiber Moving & Storage Company
Industry TipsRegulatory Information Tips for hiring a moving company
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|6/20/2014||Problems with Product/Service|
|4/23/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On July 13, I contracted All My Sons Moving and Storage to move my belongings from one location to another. While unloading my sofa and carrying it into the new house, the workers damaged my sofa. I immediately called ******** at All My Sons and discussed the situation and the process for having it repaired following the included insurance policy of my contract. She requested that I send pictures of the damage and a brief description of the situation to her cellphone by text. I sent the pictures and explanation, but did not get a response. I called the following day to verify that she had received them. She said that she had and to also email them to her. I emailed the requested information and again did not hear back from her. I called three more times throughout the next week and a half to check on what I needed to do next to repair my sofa. Each time I spoke with ******** and she said that she hadn't been able to talk to her boss, but that she was working on it. On July 22, I emailed ******** and stated that if I did not hear back from her, that I would be contacting BBB and stopping payment on the moving charges until the matter was resolved. She phoned me the following day, July 23, and said that she was able to speak with her boss and that I am owed $120 per the insurance agreement towards getting the sofa fixed. She also stated that I would be receiving a claim form to fill out and return. I collected estimates to repair the sofa and emailed her my chosen company and price to repair the sofa ($160) on July 24, just so she would be up to date on the repair progress. As of Aug. 7, I still had not received the claim form. I emailed ******** first thing in the morning about it and received no response by the end of the day, so I called. She stated that she would email it to me right away. By midday Aug. 8, I still did not have the form. I called and reminded her. She sent it that afternoon. I completed the form and had it notarized and mailed on Aug. 9. The claim form states that I would receive a check within 7-10 days upon All My Sons Receiving the form. On September 3, I emailed ******** first thing in the morning that I had not received a check and asked if she could look into the matter. I did not receive a response. I emailed again late that evening that if I did not hear back from her that I would be contacting BBB. She responded the next day, Sept. 4, that she would look into it. As of Sept. 9, I had not heard back from her so I called and left a message with a coworker for her to call me about the matter. I did not receive a return call. On Sept. 11, I called and spoke with ********. She stated that she would look into it and call me back. I did not receive a return call. On Sept. 13, I called and spoke with ******** once again. She stated that my account has been "reconciled" and I should be receiving the check any day. I asked what date it was mailed on and she stated that she did not have that information. As of Sept. 17, I still had not received the payment and called ********. She said that she would look into the date that it was mailed and let me know. I stated to her that I have been patient enough and that this should not take two months and all of these phone calls and emails to get resolved and that I am ready to file a complaint with BBB. She stated that it wasn't necessary and that she'd find the mailed date and let me know. I did not receive a return call. I called just before closing to check again, and she said she was working on it. I called again today, Sept. 18, and was told by a coworker that she was on a conference call and would look into it as soon as she was finished.
Desired Settlement: I would like the $120 for the repair to my sofa per the included insurance that came with my contract (of which All My Sons has already agreed should be paid to me). Also, as this now has taken an unacceptable amount of my personal time to deal with (due to lack of returned phone calls, emails, forms, etc...), I am also asking for a $50 refund of my moving bill, in order to pay for my time. The company charges $89 ($44.50 per man) per hour for a two man crew's time and effort in moving my belongings. The amount of time I have spent dealing with this matter totals to well over an hour of my time and effort so $50 is reasonable compensation.
I have reviewed this claim and learned that the it was processed and check was mailed as promised however, I believe it was a misprint with regards to the townhome number is why check was undeliverable. I requested a stop payment on the original check that was mailed and ordered a new check to be made and delivered after whole townhome address was confirmed and it was. I sincerely apologize for any delay or inconvenience this may have caused you as every effort was made to honor your claim in a timely manner. At no time was there any negligence or attempt to avoid settling this claim and I sincerely hope you don't view it as such. It was a simple error in print as the Unit # was in error and or not known to usps. I truly appreciate your business and as a token of my appreciation will be sending you a couple restaurant vouchers for your pleasure.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: We contracted this company to move us from a 2 bdrm apt to a house. The move was here in town. I explained how much furniture we had (not much) and that we had boxes in the garage from our move to Corpus. They were an hour late and sent a 2 man crew. I was quoted 3 hours at $89/hour. The movers did not work together. I was told the dresser did not need to be unloaded, but I was not told the furniture wold be turned upside-down. Things came out. I person worked inside, 1 person worked outside. I was expecting 3 people at the quoted price and was promised, based on the apartment size and the furniture that it would take 3 hours. When they arrived, I was told the 3rd person would make it $149/hr. We were already loading so I declined the 3rd person. The final move took 8 hours. I had to tell the movers to stop loading because I was out of money. We went to our destination, we had to pay prior to unloading. During the unload I directed them to look out for boxes marked fragile. There were small boxes at the bottom the the stack of boxes being unloaded. One of them was marked fragile and had hand blown glass in it. The unload took 2.5 hours. We were promised a refund for 20 minutes that were prepaid. We have yet to receive that. During the move, the movers did take water breaks. I was told that would be deducted from the final time. It was not. There were numerous calls from the office manager, ********. I have the impression they were being directed to take their time as payback for my not getting the 3rd person. As most of our belongings were already in boxes in the garage, it should not have taken that long. We had 1 bed, 1 dresser, a small entertainment center, a couple of student desks that were disassembled and a few other things. The movers did not have to take anything apart or use any tools. I truly feel the movers were told to drag out the move.
Desired Settlement: Refund of at least 50%, in addition to the refund we were promised.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|6/11/2012||Problems with Product/Service|
|1/13/2012||Problems with Product/Service|
|10/11/2011||Problems with Product/Service|