This Business is not BBB accredited
Phone: (432) 530-2505 Fax: (432) 331-1229 2317 Field Street Ste 0, Odessa, TX 79763
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Affordable Movers include:
- Failure to have a required competency license.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
On 2/5/2014 BBB confirmed that the license from Texas Department of Motor Vehicles (TxDMV) expired.
Type of Entity
Business ManagementMr. Roy Jaquez, Owner
Movers Movers - Office Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Moving Supplies Packing & Crating Service Packaging Materials Packaging Service Moving & Storage Company Cleaning Services Cleaning Services - Commercial Office
Industry TipsRegulatory Information Tips for hiring a moving company
THIS LOCATION IS NOT BBB ACCREDITED
2317 Field Street Ste 0
Odessa, TX 79763 (432) 530-2505 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: On July 2013 we agreed on moving my household belongings to Brownwood Texas fro* my residence in Midland Texas. *** is the owner of the company. He had his employees there by noon that day, it took the* till around 7 that evening to complete the job. He had around 6 people working there at all times. The fee for this job was agreed upon at $2,400 which was very fair for the amount that had to packed and moved. The next day they delivered it to my storage in Brownwood Texas, my sister was the one who accepted my belongings. I remand at the Midland residence to do cleanup which took several days,and on the 3rd day i find one of my jewelry boxes behind the toilet down stairs.This box had my late husbands diamond ring in it valued at $ 3000. dollars and a ring of mine which was worth around $250 I contacted the Midland police and they did finger prints and investigations into this matter and they have an arrest for a person named *** #********* is the case #.I did call and let *** know about this but he has never called again about this matter.In visiting with the police several times they tell me that this person has a warrant for his arrest and they will let me know when he is arrested. I did identify a photo of this person and know he was in my home that entire day and delivered to Brownwood also.I talked with the Sargent again today and was told *** the owner said this person was not there for this job that day.He lied and I a* very upset about this matter.Also I when i paid hi* I gave hi* $500. extra for his work that day.The ring can't be replaced and I don't even want to try too.It was very sentimental to me...... I think what needs to be done in this matter is for Mr *** to take matters in hand and reimburse me for the $ 2900 or we can go to investigation in to his employee payroll and how this matter was taken care of when he found out about the thief.I have been very upset about this but when I was told he lied about this person being there, I became very angry. Finger prints don't lie. Please help me with this matter and advise me what to do .
Desired Settlement: The police also have told me this matter should be looked into since it happened once it provably is not the only time. I think Mr *** needs to be cautious and honest if he is going to work for people of Midland and assure the* their belonging are safe. i know he does a lot of work for many there in Midland and it can really hurt his business.
In response to complaint filed on behalf of **** * ********, we have spoken with detective ***** when Mrs. ******** initially spoke with the Midland Police Dept. Mrs. ******** states that finger prints were matched in connection with a photo to a suspect named “***”. And that she identified hi* as a person in her home at the time of services. Also that we lied about hi* being there at the time of her move. However we did not lie and say he was not on the job. As we stated to her and the detective at the time we did not or have not employed a person by the name of “***” with our company then or since. We encouraged Mrs. ******** to call the police when she made the discovery of the missing jewelry, as we do not stand for dishonest employees and were like her in need of answers. We also stated we would like to see a photo that was linked to the finger prints and since have not been given a copy. We have reached out to Midland Police Department again and are waiting for a response fro* the department as the detective is no longer assigned to this case. We stated in her complaint that the officer stated that this has happened before, yes we have been accused one other time of missing jewelry, we had the crew questioned by police only to find the customer had misplaced the jewelry. We are an honest company with what we like to think are honest employees and if we find once we do receive this photo that we have a dishonest person we will and expect to prosecute accordingly.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|3/27/2012||Problems with Product/Service|