This Business is not BBB accredited
Cowboy Harley-Davidson of Austin
Phone: (512) 448-4294 Fax: (512) 448-0560 10917 S I H 35, Austin, TX 78747
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cowboy Harley-Davidson of Austin include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Transportation
125 East 11th Street, Austin TX 78701
Phone Number: (800) 558-9368
Type of Entity
Business ManagementMr. Morris Moore, Partner Winter Green
Motorcycles - Dealers Motorcycles - Repairing & Service Motorcycles - Customizing Motorcycles - Supplies & Parts
THIS LOCATION IS NOT BBB ACCREDITED
10917 S I H 35
Austin, TX 78747 (512) 448-4294 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: My wife and I purchased a 2014 FLHTK Ultra Limited from Cowboy Harley Davidson. In speaking with ***** ******, we were adamant that the motorcycle MUST have XM radio. We were told that the motorcycle did have XM radio. Once the motorcycle was delivered, it was our assumption based upon sales conversations that the XM was included. Two days later I contacted Cowboy Harley Davidson to find out how to access and set up the XM radio. It was at this point that I was told the motorcycle did not come with XM and that it would have to be added at an additional cost ($500.00 for the XM Module and approximately $200.00 for installation). Had we been told that the motorcycle did not come with XM, we would have had it added prior to delivery and included in the financing. Due to the misrepresentation, we must now pay approximately $700.00 out of pocket. I have made several telephone calls and had a face to face conversation with the sales manager over a period of ten days, and I cannot get a straight answer regarding this issue.
Desired Settlement: Desired outcome would be for Cowboy Harley Davidson to install the radio. If they are unwilling to do this, I believe they should comp the service cost of installation and I will purchase the module to have it installed.
BBB's Final Determination: Consumer accepted resolution offered by the business.