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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that SecurityNational Mortgage Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for SecurityNational Mortgage Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Lynn Beckstead, President Ms. Mary Hein, Marketing and Business Development Mr. Arthur Maldonado, Manager
Mortgage Bankers Real Estate Loans
9737 Great Hills Trl Ste 200
Austin, TX 78759 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I was pre-qualified by this business and asked to continue into my residential purchase process by contracting with a home inspector who charged me $250.00 for his services. I was also asked to pay an additional "option fee" in the amount of $100.00. I was informed my purchasing of this residence was properly underway as expected and was assured everything was acceptable. I paid this amount in good faith believing this mortgage company was being truthful and professional I paid these amounts believing it was mandated to finalize my purchase as directed. I was even given a closing date by the mortgage. After my expense was paid, i was later informed by the mortgage company that there was a discrepancy in my credit report which was already aware of prior to authorizing my approval to proceed. I believe the mortgage company conducted unethical business practices by failing to fully review and evaluate my credit report before authorizing me to create unnecessary expenditures which have caused me a financial setback. In addition, I believe this mortgage company acted unethically and should compensate me for these expenses.
Desired Settlement: $250.00 inspection fee which was required and advised to proceed by mortgage company and $100.00 for the option fee which would not have been purchased had the mortgage company no advised to proceed with this property purchase as they are the ones who pre-qualified me and had reviewed my credit report.
Please see the attached letter sent by Mr. **** A. ***** concerning his complaint filed with the BBB. Thanks and if you have any questions, please feel free to contact me.