This Business is not BBB accredited

Nations Reliable Lending, LLC

Additional Locations

Phone: (512) 342-9799 Fax: (512) 342-9815 View Additional Phone Numbers 11130 Jollyville Rd. Ste. 202, Austin, TX 78759

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Nations Reliable Lending, LLC include:

  • Failure to respond to 1 complaint filed against business

Factors that raised the rating for Nations Reliable Lending, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nations Reliable Lending, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 14, 2009 Business started: 03/01/2007 Business started locally: 03/01/2007 Business incorporated: 12/04/2006 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Savings & Mortgage Lending
2601 N Lamar Blvd # 201, Austin TX 78705
Phone Number: (877) 276-5550

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Wilson Cifuentes, COO Mr. Amy Cifuentes, Operation Manager Mr. Moses Rivera, Branch Manager
Contact Information
Principal: Ms. Wilson Cifuentes, COO
Business Category

Mortgage Bankers

Additional Locations


    11130 Jollyville Rd. Ste. 202

    Austin, TX 78759


    8303 N Mopac Expwy Ste. C-240

    Austin, TX 78759 (512) 524-7002


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Additional Phone Numbers

  • (713) 275-1301(Phone)
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Complaint Detail(s)

12/18/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: In July of this year I was working with Nations Reliable Lending to complete a refinance of my home. On July 22nd I received a set of disclosures for the refinance and noticed that a $718.00 charge was included for Winstorm Insurance. I informed the loan office ******* ***** by e-mail that this had been paid by our then mortgage company ***** on 6/11/13 and should not have been included in the charges. She informed me that she would let the loan processor know to make the necessary correction. On July 23rd, when Ms. ***** e-mailed me about another matter, she also informed me that the processor was not able to make the change on the documents for the windstorm premium of $718.00 to be removed, but stated it would be refunded to me to me two weeks after closing. I waiting a few weeks after closing to see if the refund would be mailed and received nothing. I made multiple calls to both ******* ***** and the branch manager ******* ****** as well as sending them countless emails requesting they contact me to resolve the issue of refunding the windstorm premium that should not have been included in the refinance. but to this day have not heard from either of them.

Desired Settlement: I would like for Nations Reliable Lending to send me the refund of the windstorm premium they knowingly included in closing documents in the amount of $718.00.

8/1/2012 Advertising/Sales Issues