This business is not BBB accredited.Additional Locations
Phone: (512) 257-0779 View Additional Phone Numbers 11200 Lakeline Mall Dr Ste M16, Cedar Park, TX 78613
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for MODA include:
- 1 complaint(s) filed against business that were not resolved
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tyler Eastburn, President
Mens Clothing & Furnishings - Retail Fashion Accessories
Alternate Business NamesMODA Group, Inc.
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Additional Phone Numbers
- (512) 821-9330(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I walked through the door to Moda about 4 months ago looking for my wedding suit and I regret it every second of everyday. I found a suit that I liked and asked if all my groomsmen would be able to get the suit. They promised me that it would happen and that "everything would be ok, its no problem". I then received my suit, not a week later like they promised but 2 weeks later. On top of that, it was not even the right suit!!! They sent it back and finally got the right suit in about 3 weeks later. I then asked them to have my groomsmen's suits ordered and then 2 weeks later I found out that they didn't have them in stock for my groomsmen. Back to the drawing board for me!!! I finally found a different suit and then my groomsmen have give them their sizes. When my groomsmen called in to give their sizes, the Moda staff had so much incompetence that they screwed up sizes, forgetting to ask for addresses, and overall just not knowing what the hell was going on. They said my groomsmen's suits would be there in 2 weeks but it took 4 weeks. All the while, my suit still needed to be tailored. After 10 trips to have them tailor the suit, they still didn't have it tailored. even-though each time they said they would. They tailored my vest about 4 inches too small and I couldn't even put it on. When I called to discuss fixing it, the staff hung up on me after saying there was nothing she could do. I could provide more detail if needed, but there was just so much that they do wrong.
Desired Settlement: They should give me all the products ordered, correctly fitted and free of charge. I also believe that I should be paid for all the stress and constant trips back and forth to the location to try and handle all the screw ups. I think they should have to close down after this so nobody else has to go through this.