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This Business is not BBB accredited

MODA

Additional Locations

Phone: (512) 257-0779 11200 Lakeline Mall Dr Ste M16, Cedar Park, TX 78613 http://www.modaaustin.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for MODA include:

  • Length of time business has been operating

Factors that raised the rating for MODA include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: May 14, 2012 Business started: 03/04/2010 Business started locally: 03/04/2010 Business incorporated: 03/04/2010 in TX
Type of Entity

Corporation

Business Management
Mr. Tyler Eastburn, President
Contact Information
Principal: Mr. Tyler Eastburn, President
Business Category

Mens Clothing & Furnishings - Retail Fashion Accessories

Alternate Business Names
MODA Group, Inc.

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    11200 Lakeline Mall Dr Ste M16

    Cedar Park, TX 78613 (512) 257-0779

  • THIS LOCATION IS NOT BBB ACCREDITED

    3220 Feather Grass Ct #128

    Austin, TX 78758 (512) 821-9330

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Complaint Detail(s)

5/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was in a wedding 5/25/13 and I was exposed for to the worse customer service ever in my life. We the grooms tried to be smart and take care of our selecting of suits and getting fitted ahead Of time. The groom found the suit he liked at this establishment and all we had to do is go by and get sized for suit. We did this 3/25/13, thinking we had taken care of our responsibility early and should have no problems. Wrong, the says the wrong suit was sent on more than one occasion. When I called to check the status I was often given the run around. Several members of the grooms wedding party went to the store and were lied to in the face. After the suit came in wrong the 4th 5th time another suit was chosen and arrived the Monday week of the wedding. First of all I paid for a 3pc suit but ended up getting a 2pc suit at a higher price. And I paid for alterations for pants that the owner looked me square in the face and said it would ready by Wednesday. As it turns out I received My suit Thursday and the pants had not been fixed. So before leaving for wedding that was out of town. I had find a place to fix pants, that I had already paid to get fixed. This was and is the worse shopping Experience if my life.

Desired Settlement: Return suit and get full refund.

Business Response: Client has already worn the suit and it is now considered used and no longer in new condition.  The client has already used the suit for the event and no longer needs or wants the item so he would like to get his money back.  We do not rent suits.  To satisfy the BBB I can give more accurate details if needed but I feel it is not warranted.

Consumer Response:
Complaint: *******

I am rejecting this response because: NO REASON PROVIDED.

Regards,
**** *******




























BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

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