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BBB Accredited Business since
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This company offers professional home cleaning, move out cleaning, and special projects.
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A BBB Accredited Business since
BBB has determined that The Maids Serving Austin meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Maids Serving Austin include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. John Gibbs, President
Maids & Butlers Service Cleaning Services House Cleaning
Method(s) of PaymentCash, check, auto draft, Mastercard, Visa, Discover and American Express
Refund and Exchange PolicyIf you are not satisfied with our cleaning, call within 24 hours and we will re-clean it to your satisfaction.
Alternate Business NamesGibcor Incorporated The Maids
8514 Cameron Rd
Austin, TX 78754 (512) 419-0021 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I hired this company to clean my house on Friday, April 4th. The cleaning crew that came to my house shattered one of my window panes. I can confirm that they were the party responsible for this damage. For what it's worth, the cleaning services were also pathetic and did not live up to promised expectations, but I'm primarily concerned with the vandalism that occurred at my house. I spoke with a customer service representative regarding this matter. She claimed that she spoke with the crew and that no one on the crew was responsible for the damage. She then said that she would not be doing anything more about this. I am 100% confident that they were responsible for the damage as the window in question was observed to be in perfect condition minutes before their arrival, and I got home just minutes after they left. Additionally, I have security cameras that monitor the front door as well.
Desired Settlement: I want the cost for the service removed completely and I also want them to repair the broken window.
Hello and thank you for trusting The Maids to clean your home. We work very hard to ensure that everything goes smoothly when cleaning your home, but when we make a mistake, we make it right, as you can see from our BBB accreditation and our other customer service awards. We understand your frustration in this experience, a broken window is certainly cause for concern. In this case, there was no evidence of The Maids involvement in the broken window, therefore we urged you to contact the police to have a formal investigation performed. As previously mentioned, we will cooperate fully, and look forward to a resolution in this matter, and that the responsible party be held accountable. Please keep us updated, so we may take whatever action steps are necessary following the investigation. "All of the housecleaning work performed by The Maids is backed by a 100% guaranteed satisfaction. If you are dissatisfied with any of the cleaning work that we have performed at your house, please contact us within 24 hours from the time your house was cleaned, and we will re-clean the portion that you are not happy with again for free." We stand behind our guarantee and would like the opportunity to clean the unsatisfactory areas, as we previously offered. The 43 customer survey reports this year on the cleaning crew that cleaned your home have been above excellent. We would very much like the opportunity to see and correct the miscommunication from what was expected to what was received. Thank you.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved