Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Access Key Service

Phone: (210) 829-5397 Fax: (210) 829-1236 View Additional Phone Numbers 6644 San Pedro Ave, San Antonio, TX 78216

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Access Key Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Access Key Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 1986 Business started: 12/01/1985 in 0 Business started locally: 12/01/1985
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
Phone Number: (512) 424-2000

Type of Entity

Sole Proprietorship

Business Management
Mr. Sam Tornabene, Owner
Contact Information
Principal: Mr. Sam Tornabene, Owner
Business Category

Locks & Locksmiths Access Control Systems Card Access Control Systems Key Duplication and Cutting Key Control Systems Safes & Vaults Gun Safes

Additional Locations

  • 6644 San Pedro Ave

    San Antonio, TX 78216


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/23/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Not having contacted this company at all once so ever. I woke up today December 17th 2015 to an employee from this company inside my car. My boyfriend went outside and confronted the man asking "what are you doing inside my car?" He then proceeded to close the door and tell me he's making a copy of the key that was called in. We told him there was no need for a cop and we did not call it in. Come to find out he had the wrong car. Completely wrong year, wrong car, wrong VIN, wrong everything! I then called the company which was no good. The manager by the name of ********* ********* told me he couldn't do anything but make me a key. I explained once again I NEVER needed a key and there is no reason his employee should be in my car without getting the right verification. I also asked the manager for his employees name, which he would not give me. I then called the cops, while waiting for the cops to arrive the lady that sent out to make a key came to appoligize and let us know she sent him pictures of the vehicle and told him the license plates read "Louisiana" (ours are Texas plates!) Well being concerned that this man has a key to my car I asked him how he got into my car and he told me it was unlocked. Which was a lie. We have many witness and I am completely in awe that this happened.

Desired Settlement: We will be filling a report through the court system.

Business Response: I apologized to the customer and to the owner of the car. I offered to make her a key for free for the confusion, she declined. Since this indecent our policy has changed. We no longer make keys for car dealers unless they are present. 

10/29/2014 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Access Key Service
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)