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A BBB Accredited Business since
BBB has determined that AAA Limousine & Sedan Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AAA Limousine & Sedan Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE, Washington DC 20590
Phone Number: (800) 832-5660
Type of Entity
Business ManagementMr. Michael Khadem, Owner
Limousine Service Sightseeing Tours Taxicabs Tours - Operators & Promoters Raft Trips & Tours Virtual Tours Shuttle Bus Hotels Hotels - Reservations Motel & Hotel Consultants Wedding Consultants Airport Transportation
Alternate Business NamesAAA Limousine Taxi & Charter Enterprise Transportation Inc
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I requested a cab to my hotel. I explained that reason for the call and where I was going. My phone was not working so I used a house phone. I told them we were ready for pick up and would be waiting. The dispatcher was told my phone was not working. The dispatcher later call up to the hotel and spoke with the clerks at the front desk they would not transfer the call to our room for security purposes. The dispatcher cancelled our cab. We had been waiting for the cab for over a half hour before we found out that the cab was cancelled. I told the ******** ******* that my cell phone was not working and calling our room would do no go as we were outside waiting patiently. My question to them was "what if I was broke down on the highway with a phone that can make one last call, would they cancel the cab then too. would they be responsible if something happened because they did not come after saying they would.???" The ******** ******* had no answers or apologies for me or my husband for waiting for a cab not knowing that they were not coming. I will inform my friends, family and perfect strangers about this practice and advise them to not use them as they are not reliable and will cancel at the drop of a hat. And the day before I call for an price estimate from my hotel to a storage unit on Nacogdoches. I was give a price of between $35 and $40 dollars. The Cab charged $70.00 for one person. Highway robbery.
Desired Settlement: Every cab service in this City services downtown. No one services the rest of the city or have cabs in the residential areas.
We are very sorry to hear about this unfortunate incident and customer complaint. We at AAA strive to maintain the highest level in customer service, professionalism and excellent vehicles. As a response to this complaint, we at AAA confirm with all our clients prior to the pick-up time. The client must be able to respond to us in order to continue with service. In this incident, our dispatcher made the call to the given hotel and asked to speak to the client with the given room number. The employee of the hotel refused to verify the clients existence or to speak to the client directly to pick-up verification. Since no one could verify there was a client at the hotel waiting for a taxi, we had no choice other than to terminate the service, due to lack of confirmation. In the response to the extra charges, we have no knowledge of such an overcharge. If the client has any more information about this particular overcharge, we would like to have access to this information for further investigation. Once again we are very sorry for this incident. If you have any questions, or concerns, please do not hesitate to contact our office. Our contact information is listed below.
Problems with Product/Service
Read Complaint Details
Complaint: Subject: Visit to San Antonio August 8-9: Taxi Experience with AAA Taxi To whom may concern, I arrived at San Antonio International Airport August 8 7:35am with daughter's 7 & 8 years old and caught a taxi via AAA Taxi to my hotel. I gave the driver the name of my hotel "********* *** * ****** near Sea World he said he know where this was. The driver (taxi 7)begin to drive and stopped at the airport (nerve at this point) and he asked for the address as the meter is running. I called the hotel and got the address...he said ok I know where it is. Again he asked me to call the hotel to get zip code, very frustrated at this point. He put the address in his GPS that was on his dash board and his phone not sure why he needed to use his phone asked him to turn meter off if he did not know where he was going. Very unfriendly driver. We finally got on the freeway to our hotel, we thought. He exits 151 and starts to slow down to a stop on the service road (again nerve with my daughters) he is looking at his phone instead of listening to the GPS which is telling him to proceed to ramp. We get back on the freeway again and exit to our hotel. By this time I gave him the hotel information several times and he still brings us to the "wrong" hotel. I'm not happy with him, I had to tell him this is the wrong hotel and he get mad at me, meter still running. As we finally get to the hotel, I told him how disappointed I was with this trip and all he would say "you have problem call number". Not that he was sorry or anything. I called the number and spoke to *** to file a complaint, he said he would send it to the company to request a refund and have someone call me back. I called *** at the end of the day to let him know no one called me. ******** (bookkeeper) from AAA finally called me and I explained to her what had happen. She asked what could they do to make it better. I told her refund the fare from today and have a driver return us to the airport tomorrow at their expense. She got back with me and said they could only refund half the fare and would have a "professional driver" pick us up tomorrow. They could not give me the refund tomorrow but would mail a check, not happy with that as I paid cash. I agreed to the refund/driver and told her I was not happy and would follow up on this matter. A driver (taxi 31) meet us at the hotel with a smoke infested vehicle not good for a child with asthma. He return us to the airport and we gave him a tip only as we agreed on the fare would be waived. He said no one told him so I called AAA to get this cleared up as my daughters are standing in the heat. I asked for ******** who of course is not available or *******. At this point I am sorry up set with ****** who is on the phone. Finally, ******** gets on the phone and said they will only refund half the fare from yesterday and since my problem was not with this driver I needed to pay the fare or she would call the cops. I told her this was not the agreement and all she would say is pay the fare or she would call the cops. I asked to speak to ******* and she said he was not in. I told her to have him call me and as of today he has not. What a why to end a trip to San Antonio!!! I paid the fare as we had a flight to catch and girls were hot. I would not have requested a driver from the same company to make them more money, I would have called a another company. I spoke to someone at the airport and they said anyone with a license/permit can get in the taxi line and pick up passengers. Hope this is not true. I would like AAA to send a refund on both fares. Thank you, ****** ******** ************ cc: *** ******* ******** ******
Desired Settlement: A response to my complaint with an apology from ******* ****** & a refund of $74.50
September 9, 2013
September 9, 2013
Problems with Product/Service
Read Complaint Details
Complaint: I had arranged for ** **** to pick me up at the ****** Hotel in San Antonio, Texas at 6am on August 5, 2013 for a fee of 18 dollars. I was taking the taxi to the airport to fly back to California At approximately 5:50 am an AAA taxi company hybrid arrived at the ****** Hotel, and stated they were there to pick me up and take me to the airport. I asked them what happened to the ** **** Van. The black male driver approximately in his 40s stated that his company contracts with ** **** on certain pickups and that he was there to take me to the airport. We left for the airport around 6am and when we arrived the taxi driver advised that the fare was 26 plus dollars. I inquired about the fare increase, and the driver stated that it was a special van to pick me up and take me to the airport. I paid the fee in cash, and after checking in for my flight I called ** **** and inquired about the rate increase. ** **** advised me that I was not at the hotel when they arrived to pick me up and that they do not contract with AAA taxi for anything. It became quite apparent that the AAA taxi driver commited a fraud by stating he was contracted to ** **** to pick me up. It appears that the AAA taxi driver stole the fare from ** ****. On August 6th, I called AAA taxi company from my home in California and advised them of the circumstances. A supervisor named ****** advised me that their fares are set by state law and that they are much lower then 26 dollars. ****** advised me she would get back to me with her investigation. As of this date, I have not heard from ******. I am not sure if the AAA taxi driver even called in my airport trip thus costing his own company money, and me an extra 8 dollars. The driver for AAA taxi, in my opinion commited a fraud and falsely represented himself to get his fare. I would describe the driver as a husky Black male adult in his 40s of average height, who claimed to have played professional basketball in California, and also owned a parking lot in San Antonio.
Desired Settlement: I believe that AAA taxi company owes me at least 8 dollars to make up the difference in my fare. I believe that their driver broke state laws by overcharging me and fraudulently representing himself. The driver may have not even called in this pickup, thus depriving his own company of the legitimate fare. The 8 dollars is not really the issue here, the real issue is that the AAA taxi driver commited a theft by fraudulent means and broke state laws. Thank You ******** ** *****
Business Response: The fact is that our company nor any of our drivers are affiliated with ** ****. We do apologize for the misinformation provided by a driver. Without a car # or receipt it is more difficult to investigate which driver, if ours at all, is at fault. If AAA Taxi provided a metered trip to the airport it was completed as regulated by the city, not the state. If Mr. ***** paid approximately $26.00 then the fare is correct. It is calculated as follows: price per mile is $2.60, as set by The City of San Antonio (************ *******), plus $2.50 loading fee as set by The City of San Antonio with a waiting time fee of $24 per hour or $.40 per minute (utilized when a vehicle is not in motion but the meter is on). The trip as calculated by **** is 8.8 miles. Simple math will tell you (8.8x2.60)+2.50=$25.38. If Mr. ******* taxi stopped at any lights then that's where any additional fees came from. We feel we do not owe Mr. ***** a refund in any form. He should however investigate why his arrangement with ** **** was late, and where they obtained their rate from.